Customer Success Manager

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Customer Success

🕒 March 31

Manabie

51 - 200

📚 Education

Website
LinkedIn
All Job Openings

Customer Success role managing projects and clients at Manabie. Engaging in essential consulting to meet client objectives in the education industry.

🇯🇵 Japan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🗣️🇯🇵 Japanese Required

Senior Client Success Manager

🕒 January 21

Rimini Street

1001 - 5000

🏢 Enterprise

☁️ SaaS

🔐 Security

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Experienced Sr. Client Success Manager for Rimini Street, Inc. managing and expanding client partnerships within Japan.

🇯🇵 Japan – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

Portfolio Customer Success Manager, Japanese & Korean Speaking

🕒 January 9

Viseven

501 - 1000

🤝 B2B

💊 Pharmaceuticals

⚕️ Healthcare Insurance

Website
LinkedIn
All Job Openings

Portfolio Customer Success Manager at Viseven Group guiding clients through digital transformation efforts. Partnering with clients on the SaaS platform eWizard for adoption and long-term value.

🇯🇵 Japan – Remote

💰 Venture Round on 2019-06

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🗣️🇯🇵 Japanese Required

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• Master PIX4D’s products and solutions and stay up to date on improvements
• Provide client support and resolve technical issues via a wide range of communication channels, including a ticketing system
• Encourage seamless communication between the development team and the end-user by sharing customer experiences and staying up to date with the state of the product’s development
• Provide training (online and in person)
• Help with product and documentation translations
• Work closely with other Support experts in Berlin, Denver, Lausanne, Madrid, Shanghai, Tokyo
• Propose and implement initiatives that improve the customer experience and help the team scale up

Junior Customer Success Specialist

• Strategically lead the renewals process for some of our most critical and most complex customer engagements.
• Design pricing models and multi-year agreement that reward adoption and pave the way for future expansion.
• Navigate the ‘procurement maze’, leading negotiations with legal, finance and ensuring all terms are aligned with our Deal Desk standards.
• Partner closely with Customer Success Managers, Account Executives and wider Go to Market organisation.
• Maintain forecast accuracy for your region ensuring that "on-time" isn't just a goal—it’s the standard.
• Work with our Global Systems Integrators (GSIs) and Partners to ensure our renewal strategy aligns with the customer’s broader digital transformation.

Renewal Success Manager

• Customer-facing role supporting clients across the APAC region, based in Tokyo
• Act as a trusted advisor and customer advocate throughout the client lifecycle
• Manage client onboarding, implementation, training, and ongoing support
• Ensure high client satisfaction and successful adoption of products and services
• Partner closely with Sales, Product, Technical, Operations, and Data teams
• Support client reviews, discussions, and continuous service improvement initiatives
• Maintain accurate client information and stay current on product updates and roadmaps

Client Success Specialist

• Lead Kraken’s most strategic client relationships in Japan
• Shape and build our Customer Success presence in the region
• Act as a Client Partner for key accounts and regional leader for Customer Success
• Establish long-term partnerships with utilities and adapt our model to local market dynamics
• Drive adoption and scaling of Kraken’s platform to ensure clients achieve meaningful business outcomes

Director, Customer Success

• Act as the lead point of contact for customer accounts
• Build and maintain strong customer relationships
• Identify, qualify, and develop cross-sell and up-sell opportunities
• Communicate with customers and react to requirements quickly
• Analyze customer needs to present suitable solutions
• Maintain knowledge of market conditions and competitive activities

• Own relationships with a portfolio of advertising partners, serving as their primary point of contact.
• Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products.
• Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.
• Identify opportunities to expand partnerships through increased product adoption and incremental investment.
• Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.
• Surface advertiser feedback and insights to inform product improvements and long-term strategy.
• Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem.

Customer Success Manager, Ads Solutions

• Engage with client organizations, expand relationships, and drive contract renewals
• Identify and create upsell and cross-sell opportunities
• Provide insights on customer status and usage analytics to sales team
• Negotiate price increases with clients at renewal
• Execute CX programs such as onboarding and user training
• Develop and execute plans to drive adoption and customer retention
• Implement improvement actions based on NPS results
• Plan events and webinars for existing clients
• Prepare renewal-related documents
• Manage accounts using Salesforce.com

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