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About the role
Key responsibilities & impact- Ensure successful business outcomes for customers that lead to world-class retention and expansion for Tanium
- Understand the unique complexity of the customers and segmentation of customers you serve and create the best path to full Tanium platform adoption and expansion
- Develop and maintain necessary relationships with customers to ensure alignment to their business needs
- Identify where Tanium can be further integrated into customer business processes and controls to increase ROI and expand into new solution areas
- Perform activities and data management that help to drive adoption and value against an agreed-upon plan
- Contribute to strategically focused Executive Business Reviews
- Contribute proactively to internal practice development efforts to continually drive maturity and improvement of our Customer Success function
- Maintain a strong understanding of all aspects of the Tanium solutions and their value to customers
Requirements
What you’ll need- BA/BS or equivalent experience preferred
- 5 plus years of experience in Customer Success, Account Management, Sales, Renewals, or Service Management / Professional Services, preferably in a SaaS business model
- Has demonstrated consulting and project management skills, experience with building strategic relationships that drive business value for customers
- Working knowledge of endpoint technology and the areas of major business outcomes for a CIO
- Tanium Certified Operator (nice to have)
- Tanium Certified Administrator (nice to have)
- Fluency in Japanese is a mandatory requirement for this role
Benefits
Comp & perks- Travel ranging from 5 - 15% within regional territory
- Onsite / customer-located work as deemed necessary by the customer and/or account team
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessAccount ManagementSalesRenewalsService ManagementProject ManagementConsultingEndpoint TechnologySaaS
Soft Skills
Relationship BuildingBusiness Value AlignmentStrategic ThinkingProactive ContributionCommunication
Certifications
Tanium Certified OperatorTanium Certified Administrator