Customer Success Manager

Planet

. Ensure that customers are in a position to adopt and see the value of our products .

Posted 7/22/2026full-time🇯🇵 JapanMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in geospatial technologies and GIS applications, with a strong focus on customer engagement and support. Proven ability to communicate effectively with international clients and coordinate across teams to drive product adoption and contract renewals.

Highest-signal resume keywords

Geospatial TechnologiesGIS ApplicationsCustomer EngagementContract NegotiationCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

GISRemote SensingQGISESRIGEEFile Type ConversionGeometry Manipulation

Soft Skills

Creative Problem SolvingProactive Work StyleMultitaskingAdaptability

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Asia-Pacific RegionOnboardingUpsellingClient CommunicationContract Renewal

Tech Stack

Tools & technologies

Remote Sensing

About the role

Key responsibilities & impact

Ensure that customers are in a position to adopt and see the value of our products
Provide a low-touch onboarding and training experience
Deliver necessary support to ensure successful delivery of our services and produce timely solutions according to Planet’s low-touch model
Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed
Work closely with Finance, Product, Sales and other teams across the company
Set the right expectations for clients and partners and redirect them to the appropriate resources
Initiate negotiations and execute timely contract renewals and expansions
Identify opportunities for upselling or expanding the use of the product or services

Requirements

What you’ll need

4-6 years of relevant work experience
Good working knowledge of geospatial technologies, GIS or Remote Sensing including how to manipulate geometries, convert file types, and perform other basic operations within a GIS environment (QGIS, ESRI, etc)
Experience working with GIS applications (QGIS, ESRI, GEE etc.)
Experience working with customers in the Asia-Pacific region
Excellent verbal and written communication skills in English
Ability to successfully communicate and coordinate with international customers & sales team
Creative problem solving skills and proactive work style
Ability to multitask and prioritize job requirements
Aptitude to adapt to change
Bachelor’s Degree in relevant field

Benefits

Comp & perks

Paid time off including vacation, holidays and company-wide days off
Employee Wellness Program
Home Office Reimbursement
Monthly Phone and Internet Reimbursement
Tuition Reimbursement and access to LinkedIn Learning
Equity
Volunteering Paid Time Off