Customer Success Manager, III

One Identity

Senior Customer Success Manager focusing on customer engagement and satisfaction in Japan. Ensuring customers derive value from identity management solutions and driving retention.

Posted 6/25/2026full-timeRemote • 🇯🇵 JapanMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Owns the customer relationship and actively manage the internal and external stakeholder relationship at all levels (i.e., executive, management, technical leaders), including strategic roadmap discussions
Develops and nurtures relationships and adjusts value and adoption messaging according to the levels and interests of customer stakeholders
Develops and maintains strategic Customer Success Plans that align with value milestones and customer-defined business outcomes.
Monitors customer KPIs to reinforce the value of the customer solution, identify areas to improve customer experience, and optimize the solution.
Acts as an escalation point for high-impact customer issues when necessary, ensuring appropriate teams within One Identity are engaged for quick resolution.

Requirements

What you’ll need

Minimum of 6 years of experience in customer success, technical account management, sales engineering, or similar role responsible for driving customer success and product/service adoption.
Ability to translate business requirements into business value, and work with sales and marketing to promote value-driven solutions
Ability to manage executive relationships and discussions in Japanese and English
Strong knowledge of Customer Success best practices, with experience in defining processes and providing enablement programs to promote adoption in CS and across the company
Excellent organizational skills and ability to establish milestones and keep success plans on task.
Experience in leading, adopting, and driving change internally or externally.

Benefits

Comp & perks

Health and wellness programs
Professional development opportunities
Health insurance
401(k) matching
Paid time off

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer successtechnical account managementsales engineeringKPI monitoringbusiness value translationprocess definitionenablement programssolution optimizationvalue-driven solutionschange management

Soft Skills

relationship managementorganizational skillscommunicationstakeholder engagementstrategic thinkingproblem-solvingadaptabilityexecutive communicationcollaborationleadership