Junior Customer Success Specialist

Pix4D

Junior Customer Success Specialist at PIX4D responsible for client support and product knowledge. Collaborating with global teams to enhance customer experience with advanced technological solutions in geomatics.

Posted 6/4/2026full-timeShibuya • 🇯🇵 JapanJuniorWebsite

Tech Stack

Tools & technologies

Python

About the role

Key responsibilities & impact

Master PIX4D’s products and solutions and stay up to date on improvements
Provide client support and resolve technical issues via a wide range of communication channels, including a ticketing system
Encourage seamless communication between the development team and the end-user by sharing customer experiences and staying up to date with the state of the product’s development
Provide training (online and in person)
Help with product and documentation translations
Work closely with other Support experts in Berlin, Denver, Lausanne, Madrid, Shanghai, Tokyo
Propose and implement initiatives that improve the customer experience and help the team scale up

Requirements

What you’ll need

Proven experience and knowledge in the field of geomatics / photogrammetry / mapping or similar
Customer-oriented, empathetic, and caring about solving user problems
Experience with PIX4D products is a strong advantage
Knowledge of drones/drone mapping is a strong advantage
Experience with radiometry, multispectral and thermal imagery is an advantage
Knowledge of HTML, Python or other programming language is an advantage
Experience with Support is an advantage
Proficient English and Japanese language skills required; Korean, Chinese or other language is a strong advantage
Independent and well-organized team player
Flexible and open-minded attitude and ability to feel at home in a fast-paced and growing international environment
Legally authorised to work in Japan required

Benefits

Comp & perks

Exciting work with cutting-edge technology and in an international company.
Well-located office 10 min walk from Shibuya station. Convenient location with a lot of interesting options for lunch.
Flexible working hours and remote work possibility.
Learning and professional development opportunities.
Employee Assistance Program.
Company Social Events.
Engage in projects that involve other team members around the world.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

geomaticsphotogrammetrymappingPIX4Ddronesdrone mappingradiometrymultispectral imagerythermal imageryHTML

Soft Skills

customer-orientedempatheticproblem-solvingindependentwell-organizedteam playerflexibleopen-mindedcommunicationtraining