Pix4D

Digital Marketing

• Support the execution and optimization of global digital marketing campaigns across multiple channels and regions.
• Coordinate and implement SEO initiatives, including keyword research, content optimization, metadata updates, and website content optimization.
• Manage and execute email campaigns, workflows, lists, and marketing automation activities using HubSpot.
• Organize and coordinate webinars, including setup, registrations, communications, follow-up activities, and reporting.
• Create, localize, adapt, and publish digital marketing content in German and English.
• Support campaign asset coordination including landing pages, email sequences, webinar pages, banners, and digital collateral.
• Collaborate with product marketing and content teams to support product launches, feature announcements, and campaign activations.
• Maintain marketing materials, campaign documentation, and digital content across platforms.
• Monitor and analyze campaign execution supporting performance analysis and reporting on campaign performance.
• Contribute to competitor monitoring, market research, and identification of industry trends.
• Collaborate cross-functionally with sales, product, content, and growth teams to ensure alignment across initiatives.
• Support marketing activities related to industry events, webinars, customer stories, and partner initiatives.

Digital Marketing Specialist

Customer Success Manager

• Master PIX4D’s products and solutions and stay up to date on improvements
• Provide client support and resolve technical issues via a wide range of communication channels, including a ticketing system
• Encourage seamless communication between the development team and the end-user by sharing customer experiences and staying up to date with the state of the product’s development
• Provide training (online and in person)
• Help with product and documentation translations
• Work closely with other Support experts in Berlin, Denver, Lausanne, Madrid, Shanghai, Tokyo
• Propose and implement initiatives that improve the customer experience and help the team scale up

Junior Customer Success Specialist

• Proactive Adoption & Pre-Sales Engineering
• Success Discovery: Partner with the Sales team during pre-sales and trial phases to map out clear technical workflows and success criteria for prospective infrastructure and utility clients.
• Onboarding & Implementation Execution: Own the post-sale handoff by leading technical implementation, data integration, and specialized training sessions across the PIX4D ecosystem (PIX4Dmatic, PIX4Dcatch, PIX4Dcloud).
• Workflow Consulting: Act as a hands-on technical advisor, helping engineering, utility, and construction teams transition from traditional/manual field data collection to sophisticated 2D/3D photogrammetry and GIS deliverables.
• Retention & Account Growth
• Commercial Support: Identify expansion, feature upgrade, and technical upsell opportunities within your portfolio, collaborating with Sales to secure them.
• Value Realization: Collaborate with Sales to prepare and lead technical business reviews for key accounts and resellers, documenting and presenting the tangible time, cost, and safety savings achieved.
• Active Health Management: Regularly monitor technical account health metrics (processing volume, data frequency, license utilization) and initiate proactive outreach to optimize workflows and mitigate risk before the renewal window.
• Field Advocacy & Team Collaboration
• The Voice of the User: Document and channel highly specific user feedback, edge-case bugs, and industry feature requests directly to the Product and Engineering teams.
• Training & Community: Deliver advanced technical webinars, "office hours," and in-person training events in collaboration with the Training & Education team.

Customer Success Specialist – Americas, Civil Infrastructure & Utilities

• Technical Advisory & Lifecycle Management
• Infrastructure Workflow Engineering: Proactively consult with clients to drive "digital transformation" at the field level, moving traditional/manual infrastructure inspection processes to modern, technology-driven workflows.
• Trusted Advisor Status: Serve as the regional subject matter expert in photogrammetry, GIS workflows, and remote sensing, helping enterprise clients translate complex drone and terrestrial data into actionable 2D/3D deliverables.
• Strategic Onboarding: Lead the technical transition from pre-sales to implementation, ensuring engineering, construction, and utility clients realize maximum value quickly within the PIX4D ecosystem.
• Product Advocacy & Roadmap Engagement: Lead roadmap reviews and educate users on advanced, under-utilized features to deepen platform integration and technical stickiness.
• Retention & Consultative Growth
• Net Retention Ownership: Coordinate closely with the Sales team during renewal cycles. Use your industry credibility to identify technical expansion, upsell, and cross-sell opportunities within the existing customer base.
• Success Planning: Co-execute Quarterly Business Reviews (QBRs) for enterprise infrastructure clients and resellers, mapping PIX4D’s evolving capabilities to the client’s long-term business goals and KPIs.
• Risk Mitigation: Drive the team to monitor account health metrics to proactively intervene before a technical account or renewal is at risk.
• Cross-Functional Collaboration
• Voice of the Customer: Act as the internal advocate for the Americas market, funneling complex industry product feedback to Engineering and Product teams to influence the future of the ecosystem.
• Customer-First Coordination: Work alongside the Training & Education team to deliver technical external webinars and specialized, in-person training sessions.

Customer Success Manager – Americas, Civil Infrastructure & Utilities

Product Manager

• Define and own the long-term vision, strategy, and budget for PIX4Dcloud, ensuring alignment with Pix4D's corporate objectives.
• Develop and execute commercial strategies, including pricing and revenue growth targets.
• Conduct continuous market analysis, competitive benchmarking, and customer discovery to identify and validate new opportunities.
• Lead the Go-to-Market strategy in close collaboration with Marketing, Sales, and Customer Success teams.
• Drive proactive collaboration with Customer Success and Support teams to resolve user pain points, improve adoption, reduce churn, and maintain high customer satisfaction.
• Serve as the ultimate owner of the product backlog, ruthlessly prioritizing features based on business value, customer feedback, and technical feasibility.
• Ensure the product delivers a world-class user experience while meeting professional users’ needs for a scalable, collaborative platform to document critical infrastructure.
• Drive product development in an Agile environment, ensuring seamless workflow integration across the whole Pix4D ecosystem.
• Master product analytics and customer usage patterns to inform strategic decisions and roadmap prioritization.
• Ensure PIX4Dcloud meets evolving data privacy, security, and platform compliance requirements for global markets.
• Embed ethical standards, sustainable practices, and scalability into the core of the development.
• Lead, mentor, and inspire the dedicated Cloud Engineering and UX team for PIX4Dcloud.
• Act as the main point of contact for PIX4Dcloud for all internal and external stakeholders.
• Represent the product externally with key customers and strategic partners at industry events.

Head of Product, Cloud

• Strategic Adoption & Lifecycle Management
• Onboarding Excellence: Lead the transition from pre-sales to sale to implementation, ensuring customers realize value quickly within the PIX4D ecosystem (PIX4Dfields, PIX4Dmatic, PIX4Dcatch, PIX4Dcloud, etc.).
• Trusted Advisor Status: Serve as a subject matter expert in photogrammetry and GIS workflows, helping customers translate raw drone/terrestrial data into actionable 2D/3D deliverables.
• Product Advocacy: Lead roadmap reviews and proactively educate users on under-utilized features to deepen platform stickiness.
• Retention & Commercial Growth
• Net Retention Ownership: Ensure that CS & Sales coordination during the renewal cycle is an ongoing effort, while constantly identifying expansion opportunities. You and your team are key factors in mitigating churn and driving upsells/cross-sells within the customer base.
• Success Planning: Ensure CS & Sales is coordinating and executing Quarterly Business Reviews (QBRs) for enterprise clients and resellers, defining KPIs and mapping PIX4D’s capabilities to the client’s long-term business goals.
• Risk Mitigation: Drive the team to monitor account health metrics (logins, processing volume, license utilization) to intervene before a renewal is at risk.
• Cross-Functional Collaboration
• Voice of the Customer: Act as the internal advocate for the Americas market, funneling product feedback to Engineering and Product teams to influence the future of the ecosystem.
• Customer-First Coordination: Work closely with the Training & Education team to deliver ongoing external webinars and in-person training sessions.
• Data Integrity: Ensure accurate records of customer health and interactions within HubSpot are kept by all Support/Success functions.

• Proactive Adoption & Pre-Sales Engagement
• Success Discovery: Partner with Sales during the pre-sales and trial phases to define clear success criteria and technical workflows for prospects
• Onboarding Execution: Own the post-sale handoff, leading technical implementation and training sessions to ensure customers achieve speed-to-value quickly across the PIX4D ecosystem (PIX4Dfields, PIX4Dmatic, PIX4Dcatch, PIX4Dcloud)
• Workflow Consulting: Act as a technical advisor, helping users transition from manual field processes to sophisticated 2D/3D photogrammetry deliverables
• Retention & Account Growth
• Active Health Management: Regularly monitor key account health metrics (usage frequency, processing volume, license utilization) and initiate proactive outreach to "at-risk" users throughout their lifecycle and before they reach the renewal window.
• Commercial Support: Identify expansion and upsell opportunities within your portfolio and collaborate with Sales to close them
• Value Realization: Collaborate with Sales to prepare and lead periodic business reviews for key accounts and Resellers, documenting and presenting the tangible time and cost savings the customer has achieved
• Field Advocacy & Collaboration
• The Voice of the User: Document and funnel specific user feedback, bugs, and feature requests to the Product and Engineering teams to improve the user experience
• Training & Community: Deliver webinars, "office hours," and in-person training events in collaboration with the Training & Education team
• Data Integrity: Maintain meticulous records of all customer interactions and success plans within HubSpot to ensure a data-driven approach to account management

Customer Success Specialist

Backend Engineer

• Feature Development: Designing and implementing new features that span the entire stack, from QML-based UI components to backend logic.
• Agile Collaboration: Actively participating in technical estimations and sprint planning to help the team commit to realistic and impactful goals.
• Code Quality: Writing clean, maintainable C++ code and performing code reviews to ensure the stability of our application.
• Algorithm Integration: Implement and optimize the backend logic required to support new photogrammetry and image processing capabilities developed by our R&D teams.
• Maintenance & Troubleshooting: Investigate and resolve software defects and performance bottlenecks, ensuring a smooth user experience while gaining a deep understanding of our architecture.
• Specialized Projects: Depending on your interests and team needs, you’ll have the opportunity to dive into specialized areas such as coordinate reference systems (CRS), 3D visualization, etc.