Customer Success Specialist – Americas, Civil Infrastructure & Utilities

Pix4D

Customer Success Specialist enhancing platform adoption in civil infrastructure, collaborating with enterprise clients and engineering partners in North America. Offering technical support and implementation guidance for complex workflows.

Posted 5/28/2026full-timeGreenwood Village • Colorado • 🇺🇸 United StatesJuniorMid-Level💰 $71,000 - $86,000 per yearWebsite

Tech Stack

Tools & technologies

Remote Sensing

About the role

Key responsibilities & impact

Proactive Adoption & Pre-Sales Engineering
Success Discovery: Partner with the Sales team during pre-sales and trial phases to map out clear technical workflows and success criteria for prospective infrastructure and utility clients.
Onboarding & Implementation Execution: Own the post-sale handoff by leading technical implementation, data integration, and specialized training sessions across the PIX4D ecosystem (PIX4Dmatic, PIX4Dcatch, PIX4Dcloud).
Workflow Consulting: Act as a hands-on technical advisor, helping engineering, utility, and construction teams transition from traditional/manual field data collection to sophisticated 2D/3D photogrammetry and GIS deliverables.
Retention & Account Growth
Commercial Support: Identify expansion, feature upgrade, and technical upsell opportunities within your portfolio, collaborating with Sales to secure them.
Value Realization: Collaborate with Sales to prepare and lead technical business reviews for key accounts and resellers, documenting and presenting the tangible time, cost, and safety savings achieved.
Active Health Management: Regularly monitor technical account health metrics (processing volume, data frequency, license utilization) and initiate proactive outreach to optimize workflows and mitigate risk before the renewal window.
Field Advocacy & Team Collaboration
The Voice of the User: Document and channel highly specific user feedback, edge-case bugs, and industry feature requests directly to the Product and Engineering teams.
Training & Community: Deliver advanced technical webinars, "office hours," and in-person training events in collaboration with the Training & Education team.

Requirements

What you’ll need

Civil Infrastructure & Utilities Background: Direct professional background or strong working knowledge of decentralized environments such as Utilities (Line Inspections), Civil Engineering, Surveying, Geomatics, or Construction Management.
Technical Domain Expertise: Hands-on experience working with geospatial data, GIS workflows, UAVs, photogrammetry, or remote sensing.
Client-Facing or Advisory Competency: 2+ years of experience in a client-facing role (such as Technical Support, Customer Success, Account Management, or Application Engineering) where you successfully managed client outcomes. Sales or CS experience is an asset, but technical credibility in the field is paramount.
Bias for Action: A proactive, problem-solving mindset—you don't wait for a support ticket; you actively reach out to clients to optimize their data processing and workflows.
Communication & Adaptability: Exceptional ability to explain complex technical concepts (like coordinate systems, point clouds, or mesh accuracy) to both field-level operators and corporate GIS directors.
Travel: Willingness to travel 20-30% for client site visits, industry trade shows, and regional roadshows
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Bonus Points
Power-user experience with the PIX4D ecosystem (PIX4Dfields, PIX4Dmatic, PIX4Dcatch, PIX4Dcloud, etc.).
Proven success driving "digital transformation" by moving legacy teams into modern, digital workflows.
Professional proficiency in Spanish is an advantage for the Americas territory (but not required)
Part 107 Remote Pilot Certificate

Benefits

Comp & perks

Medical, Dental and Vision Insurance
Voluntary Critical Illness & Accident Coverage Benefit Options Available
Paid Vacation and Sick Time
11 Paid Holidays
401k plan
Attractive salary and an incentivized OTE package for the right candidate.
Hybrid work opportunity (2 days a week in our Greenwood Village office)
Exciting work with cutting-edge technology.
Flexible working hours
Development opportunities to boost your career
Opportunity to work in a fast-growing international company, engaging in projects that involve other team members around the world

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

geospatial dataGIS workflowsphotogrammetryremote sensingdata integrationtechnical implementation2D/3D modelingUAV operationcoordinate systemspoint clouds

Soft Skills

problem-solvingcommunicationadaptabilityclient-facingproactive mindsettechnical credibilitycollaborationtraining deliveryuser advocacypresentation skills

Certifications

Part 107 Remote Pilot Certificate