Customer Success Manager – Americas, Civil Infrastructure & Utilities

Pix4D

Customer Success Manager overseeing client relationships and technical advisory in infrastructure and utilities sectors. Leading a team to drive client success and product innovation at PIX4D.

Posted 5/28/2026full-timeGreenwood Village • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $135,000 per yearWebsite

Tech Stack

Tools & technologies

Remote Sensing

About the role

Key responsibilities & impact

Technical Advisory & Lifecycle Management
Infrastructure Workflow Engineering: Proactively consult with clients to drive "digital transformation" at the field level, moving traditional/manual infrastructure inspection processes to modern, technology-driven workflows.
Trusted Advisor Status: Serve as the regional subject matter expert in photogrammetry, GIS workflows, and remote sensing, helping enterprise clients translate complex drone and terrestrial data into actionable 2D/3D deliverables.
Strategic Onboarding: Lead the technical transition from pre-sales to implementation, ensuring engineering, construction, and utility clients realize maximum value quickly within the PIX4D ecosystem.
Product Advocacy & Roadmap Engagement: Lead roadmap reviews and educate users on advanced, under-utilized features to deepen platform integration and technical stickiness.
Retention & Consultative Growth
Net Retention Ownership: Coordinate closely with the Sales team during renewal cycles. Use your industry credibility to identify technical expansion, upsell, and cross-sell opportunities within the existing customer base.
Success Planning: Co-execute Quarterly Business Reviews (QBRs) for enterprise infrastructure clients and resellers, mapping PIX4D’s evolving capabilities to the client’s long-term business goals and KPIs.
Risk Mitigation: Drive the team to monitor account health metrics to proactively intervene before a technical account or renewal is at risk.
Cross-Functional Collaboration
Voice of the Customer: Act as the internal advocate for the Americas market, funneling complex industry product feedback to Engineering and Product teams to influence the future of the ecosystem.
Customer-First Coordination: Work alongside the Training & Education team to deliver technical external webinars and specialized, in-person training sessions.

Requirements

What you’ll need

Deep Industry Expertise: Proven experience working directly in or with industries that heavily leverage GIS, UAVs, Photogrammetry, and Remote Sensing.
Civil Infrastructure & Utilities Background: Strong working knowledge of decentralized environments such as Telecom (Tower Inspections), Utilities (Line Inspections), Renewable Energy (Solar/Wind), Civil Engineering, Surveying, Geomatics, or Construction Management.
Leadership Experience: A history of leading technical or high-functioning teams and successfully owning change-management across products or workflows.
Commercial & Client Acumen: 3+ years of experience in a Customer Success, Technical Account Management, or Sales role is highly preferred, with a demonstrated capability to hit retention targets and identify revenue growth.
Communication: Exceptional presentation skills, with the unique ability to articulate complex technical concepts to non-technical stakeholders, comfortably speaking to field-level drone pilots and boardroom VPs alike.
Travel: Willingness to travel 20-30% for site visits, regional roadshows, and industry conferences.

Benefits

Comp & perks

Medical, Dental and Vision Insurance
Voluntary Critical Illness & Accident Coverage Benefit Options Available
Paid Vacation and Sick Time
11 Paid Holidays
401k plan
Hybrid work opportunity (2 days a week in our Greenwood Village office)
Attractive salary and an incentivized OTE package for the right candidate
Exciting work with cutting-edge technology
Flexible working hours
Development opportunities to boost your career
Opportunity to work in a fast-growing international company, engaging in projects that involve other team members around the world

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

photogrammetryGIS workflowsremote sensingUAVsdigital transformationtechnical account managementcustomer successchange managementdata analysistechnical training

Soft Skills

leadershipcommunicationpresentation skillsconsultative growthcross-functional collaborationcustomer advocacystrategic planningproblem-solvingrelationship managementnegotiation