Customer Success and Deployment Strategist

Woven Planet

Customer Success and Deployment Strategist at Woven City leveraging customer insights to drive deployment and adoption strategies for innovative mobility technologies.

Posted 7/24/2026full-timeTokyo • 🇯🇵 JapanMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer discovery, deployment leadership, and operational readiness for B2B software, with a strong focus on driving customer success and adoption through analytical insights and cross-functional collaboration.

Highest-signal resume keywords

Customer DiscoveryDeployment LeadershipAnalytical AbilityNative-Level Japanese ProficiencyTechnical Fluency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessOperational ReadinessProduct AnalyticsData IntegrationsAPIsCloud SystemsIoT DevicesImplementation RisksQualitative ResearchWorkflow Design

Soft Skills

CommunicationOwnershipCross-Functional Leadership

Industry Keywords

B2B SoftwareGo-To-MarketCustomer OutcomesValue RealizationContinuous Improvement

Tech Stack

Tools & technologies

CloudGoIoT

About the role

Key responsibilities & impact

Discover Customer Reality: Lead field discovery and understand customer operations, users, and opportunities
Design Successful Deployments: Design deployments, business processes, onboarding, and operational readiness
Drive Customer Adoption: Lead customer success, value realization, adoption, and continuous improvement
Build a Repeatable Business: Convert customer learning into scalable products, Go-To-Market, and partner operating models
Discover Future Opportunities: Identify unresolved customer problems and validate future venture opportunities

Requirements

What you’ll need

Customer Discovery: Experience leading customer discovery, deployment, implementation, or customer success for B2B software
Operational Understanding: Ability to translate complex customer operations into repeatable workflows and product requirements
Deployment Leadership: Experience owning deployments from planning through adoption and operational handover
Analytical & Cross-functional Leadership: Strong analytical ability and experience driving PMF with cross-functional teams
Communication & Ownership: Native-level Japanese proficiency sufficient to understand context and nuance, business-level English proficiency sufficient to exchange information within the team, and the ability to thrive in an ambiguous startup environment
Experience improving product onboarding, activation, retention, and customer outcomes using product analytics and qualitative research
Technical fluency sufficient to discuss data integrations, APIs, cloud systems, IoT devices, security constraints, and implementation risks with engineering teams

Benefits

Comp & perks

Competitive Salary - Based on experience
Work Hours - Flexible working time
Paid Holiday - 20 days per year (prorated)
Sick Leave - 6 days per year (prorated)
Holiday - Sat & Sun, Japanese National Holidays, and other days defined by our company
Japanese Social Insurance - Health Insurance, Pension, Workers’ Comp, and Unemployment Insurance, Long-term care insurance
Housing Allowance
Retirement Benefits
Rental Cars Support
In-house Training Program (software study/language study)