Renewal Success Manager

DeepL

Renewal Success Manager managing renewals process for critical customer engagements at DeepL. Collaborating closely with teams to ensure commercial commitments and customer satisfaction.

Posted 6/1/2026full-timeTokyo • 🇯🇵 JapanMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Strategically lead the renewals process for some of our most critical and most complex customer engagements.
Design pricing models and multi-year agreement that reward adoption and pave the way for future expansion.
Navigate the ‘procurement maze’, leading negotiations with legal, finance and ensuring all terms are aligned with our Deal Desk standards.
Partner closely with Customer Success Managers, Account Executives and wider Go to Market organisation.
Maintain forecast accuracy for your region ensuring that "on-time" isn't just a goal—it’s the standard.
Work with our Global Systems Integrators (GSIs) and Partners to ensure our renewal strategy aligns with the customer’s broader digital transformation.

Requirements

What you’ll need

Proven success in a commercial renewal role within a SaaS or AI organisation.
A commercial mindset and ability to tell a compelling value narrative for our customers.
Knowledge of LAER customer success framework, quota to cash and other pricing levers.
Strong collaboration with Customer Success, Account Executives and wider Go to Market organisations.
Highly structured approach and operational framework for renewal lifecycle.
Skilled at negotiating with procurement, finance, legal and other stakeholders from within customer organisations.

Benefits

Comp & perks

Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities.
Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication.
Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week.
Virtual Shares - An ownership mindset in every role: every employee receives Virtual Shares, linking your contribution directly to DeepL’s growth.
Regular in-person team events: we bond over vibrant events that are as unique as our team.
Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about.
20 days of annual leave: we value your peace of mind with 20 days off (excluding public holidays).
Competitive benefits: crafted to reflect the diversity of our team and tailored to align with your unique location.

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Hard Skills & Tools

renewals processpricing modelsnegotiationforecast accuracycustomer success frameworkquota to cashoperational frameworkdigital transformation

Soft Skills

commercial mindsetcollaborationstructured approachvalue narrative