Customer Success Manager

• Build and foster executive-level trusted advisor relationships with the customer’s IT, Engineering and Support organizations.
• Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities.
• Guide a customer on process, people and change management best practices to drive customers adoption of real time operations.
• Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan.
• Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline.
• Deliver business value and innovation to a customer’s business by understanding the customers’ opportunity to reduce cost and drive growth.
• When appropriate, recommend additional expert services needed to drive success.
• Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates.
• Represent the voice of the customer to inform our sales process or product roadmap.
• Lead the cross functional post-sales team at PagerDuty, delivering a seamless experience on behalf of the customer.
• Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions.
• Predict and forecast risk, renewal and expansion within the customer portfolio.

Strategic Customer Success Manager

Implementation Specialist

• Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts.
• Initiate and nurture relationships with clients within the first 30 to 60 days of their subscription.
• Lead and manage client implementations to ensure smooth transitions.
• Establish yourself as a trusted advisor and expert across Meltwater's SaaS platforms.
• Assist in configuring and setting up the application to meet clients' desired outcomes effectively.
• Construct and manage complex Boolean logic queries and analytics for insightful data extraction.
• Develop customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns.
• Conduct both online and in-person training sessions to facilitate platform proficiency among clients.
• Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans.
• Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions.
• Effectively communicate project status and deliverables with internal and external teams to ensure project success.
• Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication.
• Track milestones and document client interactions and insights to enhance overall client experience and relationship management.

Implementation Manager

• Exemplify strong customer facing skills and stakeholder management
• Take ownership for the customer’s product adoption of Cloudera products and Success Plan
• Have experience operating on-site with large enterprise customers
• Liaise and facilitate with key internal and external stakeholders
• Have clear and concise communication skills
• Take an Ownership mentality over your customers and work
• Be comfortable with program, project management
• Demonstrate best practices and ability in managing stakeholder escalations to mutually agreeable outcomes
• Develop & leverage reports, dashboards, and data to summarise customer engagements and statuses, both to internal audiences as well as back to your customers.
• Analyse customer activity and data across the Cloudera organisation, including from Sales, Support, Professional Services, & Training to identify trends, gaps, or issues from and communicating/actioning those to stakeholders (internal and external).

• Cultivate strong, trusted relationships within the assigned account base, acting as the primary point of contact for commercial and success-related matters
• Collaborate with Account Executives (AEs) to develop and maintain a strategic account plan aligned with customer objectives, with quarterly revisions
• Own the target quota for the assigned customer portfolio. Proactively work with AEs for expansion opportunities, including cross-sell of new products, expansion into new use cases/departments/geographies, plan and pricing reviews, and win-backs/reactivations
• Lead commercial conversations and negotiations for upsells, renewals, and plan changes, working with CS + Sales Leadership where needed for larger or more complex deals
• Monitor customer satisfaction via business reviews, adoption, and CSAT/NPS scores to prevent or mitigate churn risk
• Actively retain and renew customers, securing commercial renewal terms and ensuring a positive experience throughout the lifecycle
• Maintain and protect baseline GP across the portfolio, adjusting commercial levers as needed based on customer interactions and proactively resolving margin erosion
• Work with Account Executives on stakeholder mapping to support deeper departmental penetration within strategic accounts
• Lead Executive Business Reviews (EBRs) at least annually for top strategic accounts, and Quarterly Business Reviews (QBRs), to uncover upsell, cross-sell, and retention opportunities
• Gather customer feedback and facilitate timely issue resolution, liaising with Support, Billing, and TAM functions as required

Customer Success Manager III

• Customer Relationship Leadership - Build and maintain C-suite relationships with CFOs, Chief Tax Officers, Tax Directors, Finance Directors, and Controllers
• Business Value Delivery - Demonstrate quantifiable ROI and business impact through metrics
• Revenue Growth & Retention - Achieve 95%+ logo retention and 120%+ Net Revenue Retention targets
• Expansion & Upsell - Identify and qualify expansion opportunities
• Product Adoption & Value Realization - Drive product adoption across all licensed solutions
• Training & Enablement - Coordinate comprehensive onboarding programs
• Customer Advocacy & Voice of Customer - Convert satisfied customers into referenceable advocates
• Product Feedback & Innovation - Serve as primary conduit for customer feedback

Customer Success Director

• Build, develop and manage relationships with a variety of Senior and C-Level clients of tech companies in Greater China region
• Introduce Gartner services and capabilities to new clients
• Lead client calls, understand client priorities, and recommend a program of action
• Collaborate with internal Gartner partners to maximize value and overcome obstacles

Client Success Manager, China Market

• grow your individual book of business within your portfolio of existing accounts
• proactively engage and reach out to your accounts on a regular basis
• build relationships to identify, qualify, sort, and develop cross-sell and up-sell opportunities
• communicate with customers and react to client requirements quickly and efficiently
• analyze and understand customer needs to present suitable solutions
• maintain strong relationships with stakeholders to ensure customer satisfaction

• Partner with Account Executives to lead technical discovery and deliver product demonstrations
• Act as a trusted advisor throughout the customer lifecycle
• Ensure alignment between customer goals and product roadmap
• Carry quota tied to new business acquisition and account growth
• Leverage AI to automate routine tasks and focus on strategic advisory

Enterprise Customer Engineer

• Manage Customer Success team activities related to onboarding, training, and professional development of team
• Enhance effectiveness and efficiency through technology and processes for Customer Success functions
• Measure effectiveness of Customer Success by tracking operational metrics, identifying areas of strength and improvement, strategizing to improve, and providing reports to leadership
• Collaborate with other teams and departments to drive customer engagement, satisfaction, and retention
• Align with other teams and departments to inspire Customer Success activities across Jamf
• Collaborate with Go-To-Market leaders and other leadership teams to deliver an optimal customer lifecycle
• Advocate for the needs of the customer cross-departmentally
• Mentor and be an escalation point for customer satisfaction or engagement issues
• Other duties and special projects as assigned
• Travel between 20 – 40 % to attend events specific to your role including international travel.

Manager, Customer Success – APAC

• Partner closely with Account Executives to lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs)
• Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders.
• Own the long-term technical relationship across the entire customer lifecycle, ensuring continuous alignment between the customer’s evolving business goals and our product roadmap.
• Carry a variable quota tied directly to new business acquisition and/or ongoing account growth.
• Leverage AI agents and internal platforms to automate routine tasks, reclaiming your time for strategic customer advisory.

Customer Success jobs in Singapore

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Strategic Customer Success Manager

Implementation Manager

Strategic Customer Success Manager

Customer Success Manager III

Customer Success Director

Client Success Manager, China Market

Customer Success Manager

Enterprise Customer Engineer

Manager, Customer Success – APAC

Senior Customer Engineer, Web3