Manager, Customer Success – APAC

Jamf

Manager of Customer Success overseeing a team in Singapore. Driving customer engagement and satisfaction for Jamf across the APAC region.

Posted 6/1/2026full-timeRemote • 🇸🇬 SingaporeMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

report developmentdashboard creationcustomer interactioncustomer success operationscustomer engagement strategiesmetrics trackingdata analysisCRM platform experienceGainsightJamf products

Soft Skills

communication skillsinterpersonal skillsorganizational skillscustomer service skillsteam leadershipmentoringmulti-taskingattention to detailself-startertrust building

Tools & Technologies

SalesforceGainsightJamf 100Jamf 200Jamf 300digital communication channelsCRM platformsoperational metrics trackingreporting toolscustomer success software

Certifications & Qualifications

Bachelor's DegreeJamf 100Jamf 200Jamf 300

Industry Keywords

customer successcustomer lifecyclecustomer satisfactioncustomer retentioncross-department collaborationprofessional developmentonboardingtrainingcustomer-facing teamresults driven culture

Tech Stack

Tools & technologies

GoJamfSFDC

About the role

Key responsibilities & impact

Manage Customer Success team activities related to onboarding, training, and professional development of team
Enhance effectiveness and efficiency through technology and processes for Customer Success functions
Measure effectiveness of Customer Success by tracking operational metrics, identifying areas of strength and improvement, strategizing to improve, and providing reports to leadership
Collaborate with other teams and departments to drive customer engagement, satisfaction, and retention
Align with other teams and departments to inspire Customer Success activities across Jamf
Collaborate with Go-To-Market leaders and other leadership teams to deliver an optimal customer lifecycle
Advocate for the needs of the customer cross-departmentally
Mentor and be an escalation point for customer satisfaction or engagement issues
Other duties and special projects as assigned
Travel between 20 – 40 % to attend events specific to your role including international travel.

Requirements

What you’ll need

4 Year / Bachelor’s Degree (Preferred)
A combination of relevant experience and education may be considered
Certifications in Jamf Products (Jamf 100, Jamf 200, Jamf 300) (Preferred)
3+ years of experience with customer interaction in digital channels (online, email, chat) (Required)
3+ years of experience working with customers over the phone (Required)
1+ years of experience developing reports or dashboards in Salesforce or equivalent experience (Required)
Salesforce.com (or alternative CRM platform) experience (Strongly Preferred)
Gainsight experience with CTAs and dashboards (Strongly Preferred)
Experience operating in a Customer Success role (Strongly Preferred)
Experience leading, coaching, mentoring, or managing a customer-facing team (Required)
Strong communication skills
Excellent interpersonal skills
Excellent organizational skills
Strong customer service skills
Ability to communicate complex technical terms in an easy to understand, non-technical manner
Ability to interact effectively with co-workers in a results driven culture
Self-starter, energetic multi-tasker, highly motivated and team player
Good listening skills
Ability to engage with and establish trust and rapport with all levels of customers and employees
Ability to work independently and as part of a team
Ability to multi-task and prioritize duties
Strong attention to detail

Benefits

Comp & perks

Named a 2025 Best Companies to Work For by U.S. News
Named a 2025 Newsweek America’s Greatest Workplaces for Mental Well-being
Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
Named one of Forbes Most Trusted Companies in 2024
Named a 2024 Best Companies to Work For by U.S. News
Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
Named a 2024 Best Technology Company to Work For by U.S. News
Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine
Volunteer time off allows employees to support and give back to our communities.