Strategic Customer Success Manager

Cloudera

Strategic Customer Success Manager empowering enterprise customers in leveraging Cloudera for data insights and product adoption. Collaborating with technical teams and managing stakeholder relationships effectively.

Posted 7/3/2026full-timeSingapore • 🇸🇬 SingaporeMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

MySQLOracleRDBMS

About the role

Key responsibilities & impact

Exemplify strong customer facing skills and stakeholder management
Take ownership for the customer’s product adoption of Cloudera products and Success Plan
Have experience operating on-site with large enterprise customers
Liaise and facilitate with key internal and external stakeholders
Have clear and concise communication skills
Take an Ownership mentality over your customers and work
Be comfortable with program, project management
Demonstrate best practices and ability in managing stakeholder escalations to mutually agreeable outcomes
Develop & leverage reports, dashboards, and data to summarise customer engagements and statuses, both to internal audiences as well as back to your customers.
Analyse customer activity and data across the Cloudera organisation, including from Sales, Support, Professional Services, & Training to identify trends, gaps, or issues from and communicating/actioning those to stakeholders (internal and external).

Requirements

What you’ll need

Fluent English, other languages a plus
Experience with large scale data platforms
Experience with software implementation and upgrade management
Strong technology background either in a technical or business capacity
Familiarity with project lifecycle management and the complexities around project delivery.
Understanding of data management concepts
Understanding of ITIL concepts
Experience with an RDBMS (Oracle, MySQL, Teradata, etc)
Understanding of networking concepts
Industry vertical experience including FSI, Telecommunications, Manufacturing or Government a plus
5 or more years relevant experience.
Degree level of education with high attainment or equivalent experience in a related field.

Benefits

Comp & perks

Generous PTO Policy
Support work life balance with Unplugged Days
Flexible WFH Policy
Mental & Physical Wellness programs
Phone and Internet Reimbursement program
Access to Continued Career Development
Comprehensive Benefits and Competitive Packages
Paid Volunteer Time
Employee Resource Groups

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Large Scale Data PlatformsSoftware ImplementationUpgrade ManagementProject Lifecycle ManagementData AnalysisITIL ConceptsNetworking Concepts

Soft Skills

Clear CommunicationOwnership Mentality