Customer Success Director

Thomson Reuters

Customer Success Director driving customer relationships and value in tax and compliance sector. Overseeing complex engagements for major clients at Thomson Reuters.

Posted 6/16/2026full-timeSingapore • 🇸🇬 SingaporeLeadWebsite

About the role

Key responsibilities & impact

Customer Relationship Leadership - Build and maintain C-suite relationships with CFOs, Chief Tax Officers, Tax Directors, Finance Directors, and Controllers
Business Value Delivery - Demonstrate quantifiable ROI and business impact through metrics
Revenue Growth & Retention - Achieve 95%+ logo retention and 120%+ Net Revenue Retention targets
Expansion & Upsell - Identify and qualify expansion opportunities
Product Adoption & Value Realization - Drive product adoption across all licensed solutions
Training & Enablement - Coordinate comprehensive onboarding programs
Customer Advocacy & Voice of Customer - Convert satisfied customers into referenceable advocates
Product Feedback & Innovation - Serve as primary conduit for customer feedback

Requirements

What you’ll need

Bachelor's Degree in preferably Business or equivalent
10+ years in Customer Success, Account Management, Client Services, or Tax/Accounting Advisory roles
Proven track record of managing complex, multi-stakeholder relationships across finance and IT organizations
Demonstrated success achieving retention and expansion targets in SaaS/technology or professional services

Benefits

Comp & perks

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role)
Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities
Career Development and Growth
Industry Competitive Benefits: comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing
Social Impact: two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessAccount ManagementClient ServicesTax AdvisorySaaSMetrics AnalysisOnboarding ProgramsProduct AdoptionRevenue RetentionBusiness Impact Measurement

Soft Skills

Relationship BuildingLeadershipCommunicationStakeholder ManagementCustomer AdvocacyTraining CoordinationInnovationProblem SolvingNegotiationCollaboration

Certifications

Bachelor's Degree