Customer Success Manager

• Discover Customer Reality: Lead field discovery and understand customer operations, users, and opportunities
• Design Successful Deployments: Design deployments, business processes, onboarding, and operational readiness
• Drive Customer Adoption: Lead customer success, value realization, adoption, and continuous improvement
• Build a Repeatable Business: Convert customer learning into scalable products, Go-To-Market, and partner operating models
• Discover Future Opportunities: Identify unresolved customer problems and validate future venture opportunities

Customer Success and Deployment Strategist

• Ensure that customers are in a position to adopt and see the value of our products
• Provide a low-touch onboarding and training experience
• Deliver necessary support to ensure successful delivery of our services and produce timely solutions according to Planet’s low-touch model
• Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed
• Work closely with Finance, Product, Sales and other teams across the company
• Set the right expectations for clients and partners and redirect them to the appropriate resources
• Initiate negotiations and execute timely contract renewals and expansions
• Identify opportunities for upselling or expanding the use of the product or services

• Owns the customer relationship and actively manage the internal and external stakeholder relationship at all levels (i.e., executive, management, technical leaders), including strategic roadmap discussions
• Develops and nurtures relationships and adjusts value and adoption messaging according to the levels and interests of customer stakeholders
• Develops and maintains strategic Customer Success Plans that align with value milestones and customer-defined business outcomes.
• Monitors customer KPIs to reinforce the value of the customer solution, identify areas to improve customer experience, and optimize the solution.
• Acts as an escalation point for high-impact customer issues when necessary, ensuring appropriate teams within One Identity are engaged for quick resolution.

Customer Success Manager, III

• Ensure successful business outcomes for customers that lead to world-class retention and expansion for Tanium
• Understand the unique complexity of the customers and segmentation of customers you serve and create the best path to full Tanium platform adoption and expansion
• Develop and maintain necessary relationships with customers to ensure alignment to their business needs
• Identify where Tanium can be further integrated into customer business processes and controls to increase ROI and expand into new solution areas
• Perform activities and data management that help to drive adoption and value against an agreed-upon plan
• Contribute to strategically focused Executive Business Reviews
• Contribute proactively to internal practice development efforts to continually drive maturity and improvement of our Customer Success function
• Maintain a strong understanding of all aspects of the Tanium solutions and their value to customers

• APAC地域（主に日本市場）のCRM戦略の策定および実行
• カスタマージャーニー全体を通じたCRM施策の企画・運営
• 事業目標や顧客インサイトをCRM施策へ落とし込み
• 会員エンゲージメント・利用促進・売上向上を目的としたCRMプログラムの推進
• CRM関連KPIの設定・管理・改善
• Brazeを活用したキャンペーン設計・配信設定・シナリオ構築
• セグメンテーションおよびターゲティング戦略の策定
• Email、LINE、WhatsAppなどマルチチャネル施策の運用
• A/Bテストや多変量テストの実施
• 効果測定および改善提案
• ROI分析およびインクリメンタリティ測定
• CRMデータ基盤の改善および最適化
• 顧客データ活用による高度なパーソナライゼーションの実現
• 新しいCRM機能やコミュニケーションチャネルの導入推進
• グローバルチームとの連携
• CRM施策のパフォーマンス分析
• KPIレポート作成および経営層への報告
• データに基づく改善提案の実施
• CRMチームのマネジメントおよび育成
• グローバルチームとの連携
• ベンダーおよび外部パートナー管理
• 関係部署とのクロスファンクショナルな協働

CRM Manager

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• Master PIX4D’s products and solutions and stay up to date on improvements
• Provide client support and resolve technical issues via a wide range of communication channels, including a ticketing system
• Encourage seamless communication between the development team and the end-user by sharing customer experiences and staying up to date with the state of the product’s development
• Provide training (online and in person)
• Help with product and documentation translations
• Work closely with other Support experts in Berlin, Denver, Lausanne, Madrid, Shanghai, Tokyo
• Propose and implement initiatives that improve the customer experience and help the team scale up

Junior Customer Success Specialist

• Strategically lead the renewals process for some of our most critical and most complex customer engagements.
• Design pricing models and multi-year agreement that reward adoption and pave the way for future expansion.
• Navigate the ‘procurement maze’, leading negotiations with legal, finance and ensuring all terms are aligned with our Deal Desk standards.
• Partner closely with Customer Success Managers, Account Executives and wider Go to Market organisation.
• Maintain forecast accuracy for your region ensuring that "on-time" isn't just a goal—it’s the standard.
• Work with our Global Systems Integrators (GSIs) and Partners to ensure our renewal strategy aligns with the customer’s broader digital transformation.

Customer Success jobs in Japan

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Customer Success and Deployment Strategist

Customer Success Manager

Customer Success Manager, III

Customer Success Manager

CRM Manager

Customer Success Manager

Junior Customer Success Specialist

Renewal Success Manager