Customer Retention Specialist

• Develop tailored programs to close performance gaps within the Renewals organization, including specific learning objectives and accountability measures.
• Create and implement learning programs that support company-wide shifts, ensuring Renewals Account Executives (RAEs) remain productive throughout the renewal cycle.
• Act as the primary subject matter expert for the field, developing and delivering training materials, messaging, and playbooks that resonate with RAEs.
• Represent the unique learning needs of the Renewals team across the broader business to secure continuous development investment.
• Champion and role-model Samsara’s core values (Focus on Customer Success, Adopt a Growth Mindset, Win as a Team) as we scale globally.
• Work hand-in-hand with the Renewals Strategy team to turn analytical "at-risk" insights into actionable intervention playbooks for the field.

Senior Renewals Strategy – Retention Manager

• Coordinate recruitment initiatives for the college.
• Work with college personnel and various departments across Brenau for the purposes of meeting annual recruitment goals.
• Review recruitment and retention data with the college’s dean to develop strategies to improve recruitment and retention rates.
• Collaborate with admissions, department chairs, and faculty to schedule and attend recruitment events.
• Responsible for helping to implement and manage programming and student support for online programs.
• Build and maintain relationships with community leaders, local business owners, financial institutions, non-profit organizations, local Chamber of Commerce and representatives from other educational institutions.

Academic Recruitment, Retention Specialist

• Coordinate recruitment initiatives for the college.
• Work with college personnel and various departments across Brenau for the purposes of meeting annual recruitment goals.
• Review recruitment and retention data with the college’s dean to develop strategies to improve recruitment and retention rates.
• Collaborate with admissions, department chairs, and faculty to schedule and attend recruitment events.
• Responsible for helping to implement and manage programming and student support for online programs.
• Build and maintain relationships with community leaders, local business owners, and representatives from other educational institutions to promote the college.

Academic Recruitment and Retention Specialist

• Coordinate recruitment initiatives for the college.
• Work with college personnel and various departments across Brenau for the purposes of meeting annual recruitment goals.
• Review recruitment and retention data with the college’s dean to develop strategies to improve recruitment and retention rates.
• Collaborate with admissions, department chairs, and faculty to schedule and attend recruitment events.
• Responsible for helping to implement and manage programming and student support for online programs, including academic support, professional development sessions, and engagement in co-curricular activities and events.
• Build and maintain relationships with community leaders, local business owners, financial institutions, non-profit organizations, local Chamber of Commerce and representatives from other educational institutions within the local community to promote awareness of the college.
• Work closely with the administrative team for the college to assist with projects and events held by the college.

• Work collaboratively with the clinical team and founders to improve our cutting edge digital care delivery model and develop patient retention strategies.
• Take pride in delivering high quality care for patients going through our cardiac rehab program and our clinical studies.
• Be knowledgeable of our different clinical programs, protocols, and policies.
• Improved patient engagement and conversion rates through targeted outreach to highlight program progress, addressing concerns, and reinforcing program benefits.
• Utilize motivational interviewing to address various financial/exercise barriers to continued participation in our program.
• Provide support to our patients, empowering them to be accountable and take ownership of their rehabilitation.
• Work collaboratively with our technology team to support a smooth experience for our patients and clients.
• Be willing to do whatever it takes to ensure a great, engaging rehab experience for our patients.

Patient Retention Specialist

• Act as the primary point of contact for members across all JumpstartMD clinics, addressing their needs and enhancing their overall experience.
• Provide support with billing issues, including payment processing, claims liaison, and troubleshooting insurance-related inquiries.
• Gather and analyze feedback from members, address concerns or complaints, and develop solutions to reduce cancellations while improving retention.
• Support clinics by managing the inventory and supply chain process. Ensure all clinics are fully stocked with essential products, office supplies, and medical equipment.
• Negotiate membership renewals and cancellations, offering personalized solutions to retain members and maintain their loyalty to JumpstartMD.
• Analyze member behavior and produce regular reports on retention, cancellations, and overall satisfaction. Present findings to the sales and marketing teams to improve retention strategies.
• Work closely with operations and support teams to implement retention-focused initiatives and promote new services or products.
• Monitor and reply to member questions and support the needs of our membership through the App – Reply to member questions and inquiries from the survey platform to ensure timely responses and satisfactory problem solving for members. Deliver exceptional customer care in every interaction, ensuring members feel supported, valued, and empowered throughout their health journey. Use active listening, empathy, and problem-solving to provide a best-in-class experience.

Member Support and Retention Specialist

• Inbound Cancellation Support: Handle incoming calls from policyholders requesting policy cancellations, working to understand their concerns and explore retention options.
• Outbound Lapse Recovery: Proactively contact customers with lapsed life insurance policies to discuss opportunities and payment solutions.
• Customer Consultation: Assess individual policyholder situations and recommend appropriate coverage adjustments.
• Relationship Building: Demonstrate clear, empathetic, and professional communication by actively listening to policy holder concerns, asking clarification questions to fully understand their situation, and explaining policy options and solutions in simple, easy-to-understand language.
• Documentation: Maintain accurate records of all customer interactions, retention efforts, and outcomes in company systems.
• Product Knowledge: Stay current on life insurance products, policy features, and company procedures to provide accurate information.
• Communication: Adapt communication style to meet individual customer needs, maintain a calm and supportive tone during difficult conversations, and ensure all the information provided is accurate and complete.
• Follow up with customers as needed to confirm understanding and satisfaction with proposed solutions.
• Performance Metrics and KPI Achievement: Meet or exceed established contact center key performance indicators (KPIs) including call volume targets, retention rate goals, first call resolution, adherence targets, call quality targets, and attendance expectations.

Bilingual Customer Retention Representative

• Proactively engage with customers at risk of canceling, understanding their pain points, and crafting compelling solutions that drive long-term retention.
• Utilize advanced negotiation techniques to reinforce our value proposition and resolve customer concerns effectively.
• Maintain deep knowledge of our products, services, and competitive landscape to provide best-in-class customer solutions.
• Collaborate with internal teams (Customer Experience, Sales, Operations) to ensure a seamless retention process.
• Provide superior customer service through phone, email, and text communications.
• Handle advanced residential billing and service concerns with professionalism and efficiency.
• Accurately update and maintain customer records as needed.

Customer Retention Representative

• Lead the design and architecture of scalable and performant full-stack solutions that meet product requirements and enhance user experience.
• Provide technical guidance and mentorship to engineers on best practices, design patterns, and coding standards.
• Advocate your team’s technical needs and priorities within the broader engineering organization.
• Participate in product discovery sessions to assess feasibility, explore user needs, define product features, and validate ideas with prototypes and experiments.
• Collaborate with UX/UI designers to create intuitive and engaging user interfaces that address user pain points and enhance the overall experience.
• Work closely with other engineering teams to ensure seamless integration and communication across systems and services.
• Contribute to the vision for the team and the platform as technical leader, identifying new and strategic technologies and technical investments that improve security, scalability, reliability, and performance.
• Break down complex projects into clear, actionable tasks to drive successful outcomes.
• Implement observability practices across the platform, including logging, monitoring, and alerting to ensure system reliability and performance.
• Elevate the team's engineering standards by leading efforts to improve workflows, processes, and tools.
• Analyze performance metrics and user feedback to identify opportunities for improvement and drive optimization efforts.
• Create and maintain technical documentation for architecture and development processes.
• Conduct code reviews and contribute to knowledge-sharing initiatives within the team.
• Identify performance bottlenecks and propose enhancements to optimize system performance and reliability.
• Stay updated with industry trends, technologies, and best practices, and propose innovative solutions to improve the platform.
• Act as a key contributor to the hiring process by assisting with interviews and onboarding new engineers.
• Model a culture of open communication and continuous improvement by providing constructive feedback and coaching to junior team members

Senior Software Engineer, Customer Retention

• Builds rapport with residents and manages all communication flow related to lease renewals
• Meets and/or exceeds daily, weekly, and monthly renewal performance and measures
• Coordinates the timely completion of all lease renewals for review by the Lease processing team
• Effectively communicates the lease renewal process, month to month, and lease renewal status with residents
• Has a thorough and detailed understanding of Progress Residential lease renewal process
• Represents the company to current residents and others in a courteous and professional manner – always putting customer service first
• Has a strong understanding of Progress Residential lease agreements and can accurately explain them to existing residents in a user-friendly manner
• Understands customer needs and requirements.

Retention Specialist II, Nevada RE License Required

• The Activation/Retention Specialist is the in-field strategic face of Elavon to the client, representing the BMO business channel.
• They are responsible for activating merchant accounts and assisting with retention by engaging with clients and providing data analysis, industry education, presentation of performance and recommending action to improve efficiency.
• While this is a remote role, there is an in-field expectation of 4 or more days per week with the remaining day(s) spent reviewing customer lists and scheduling appointments.
• The ability to travel to business owners' locations in the greater Chicago area is essential.

Activation & Retention Specialist

• Help strengthen Yelp’s revenue retention by providing exceptional and timely customer support
• Logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers
• Show clients the value of Yelp by highlighting their investment returns through ad performance metrics
• Use strong listening and conflict resolution skills to handle escalated clients
• Become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs
• Exhibit strong communication skills, both externally with clients and internally with other Yelp employees
• Remain organized and efficient in a fast-paced environment
• Consistently achieve/exceed monthly goals

Inbound Retention Specialist – Weekend Team

• Take inbound customer cancellation calls and retain them as an Aura customer
• Make daily outbound calls to existing Aura customers with failed subscription payments
• Ensure a high level of customer satisfaction through proactive support and active listening
• Address customer concerns and provide solutions
• Master evangelizing Aura's story and mission to customers
• Consult with customers on best practices to better protect their online identity
• Identify retention and upsell opportunities by aligning Aura's Identity, Privacy and Security solutions with the customer's unique needs
• Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for customers

Customer Loyalty Representative

• **What You Actually Do**
• *Own the hard cases:*
• - Take full ownership of escalated client situations — from first signal through to resolution — applying structured thinking at every stage, not reactive problem-solving
• - Diagnose the root cause behind every at-risk engagement and build a targeted intervention before the situation deteriorates further
• - Negotiate outcomes that protect the client relationship and the company's commercial interests — without compromising either
• - Maintain meticulous case records that support continuity, accountability, and pattern recognition across the book
• *Protect and grow revenue:*
• - Monitor client engagement signals and identify early indicators of dissatisfaction or churn risk before they surface as formal escalations
• - Develop and execute retention strategies that address underlying issues — not just surface-level complaints
• - Work cross-functionally with Customer Success, Sales, and Operations to close the gap between what was promised and what is being delivered
• - Track and report weekly on retention metrics, case outcomes, revenue protected, and churn trends — with clear recommendations, not just data
• *Build the function:*
• - Contribute to the development of retention playbooks, escalation frameworks, and client support systems that scale beyond you
• - Identify patterns across accounts that signal broader delivery or operational issues requiring intervention
• - Act as the internal voice of the client — ensuring leadership and delivery teams understand the downstream cost of service gaps
• - Propose and implement process improvements that reduce escalation volume and resolution time over time

Senior Client Retention Specialist

• Answering questions regarding coverage, premium and other policy information.
• Composing business letters, communicating effectively through written and verbal communication.
• Working independently and making judgment decisions is required.
• Making outbound calls to existing policyholders to collect delinquent premium payments.
• Reselling the benefits of our policies and providing excellent customer service.
• Using various sales techniques to help increase the retention of our policyholders.
• Recording policyholder information for reporting and transactional purposes.
• Extensive telephone contact and appropriate telephone skills are required.
• Discretion and tact must be used in providing service to customers.
• Monday to Friday schedules, no weekends.
• Additional production incentive pays after the training period.
• Bilingual (Spanish) hourly pay differential.

Customer Retention Representative, AM Shift

• Inbound Cancellation Support: Handle incoming calls from policyholders requesting policy cancellations, working to understand their concerns and explore retention options.
• Outbound Lapse Recovery: Proactively contact customers with lapsed life insurance policies to discuss opportunities and payment solutions.
• Customer Consultation: Assess individual policyholder situations and recommend appropriate coverage adjustments.
• Relationship Building: Demonstrate clear, empathetic, and professional communication by actively listening to policyholder concerns, asking clarification questions to fully understand their situation, and explaining policy options and solutions in simple, easy-to-understand language.
• Documentation: Maintain accurate records of all customer interactions, retention efforts, and outcomes in company systems.
• Product Knowledge: Stay current on life insurance products, policy features, and company procedures to provide accurate information.
• Communication: Adapt communication style to meet individual customer needs, maintain a calm and supportive tone during difficult conversations, and ensure that all provided information is accurate and complete.
• Follow up with customers as needed to confirm understanding and satisfaction with proposed solutions.
• Performance Metrics and KPI Achievement: Meet or exceed established contact center key performance indicators (KPIs), including call volume targets, retention rate goals, first call resolution, adherence targets, call quality targets, and attendance expectations. Efficiently manage daily call quotas for both inbound cancellation calls and outbound lapse recovery contacts while maintaining quality standards.

Customer Retention Representative – PM Shift

• Inbound Cancellation Support: Handle incoming calls from policyholders requesting policy cancellations, working to understand their concerns and explore retention options.
• Outbound Lapse Recovery: Proactively contact customers with lapsed life insurance policies to discuss opportunities and payment solutions.
• Customer Consultation: Assess individual policyholder situations and recommend appropriate coverage adjustments.
• Relationship Building: Demonstrate clear, empathetic, and professional communication by actively listening to policy holder concerns, asking clarification questions to fully understand their situation, and explaining policy options and solutions in simple, easy-to-understand language.
• Documentation: Maintain accurate records of all customer interactions, retention efforts, and outcomes in company systems.
• Product Knowledge: Stay current on life insurance products, policy features, and company procedures to provide accurate information.
• Communication: Adapt communication style to meet individual customer needs, maintain a calm and supportive tone during difficult conversations, and ensure all the information provided is accurate and complete.
• Follow up with customers as needed to confirm understanding and satisfaction with proposed solutions.
• Performance Metrics and KPI Achievement: Meet or exceed established contact center key performance indicators (KPIs) including call volume targets, retention rate goals, first call resolution, adherence targets, call quality targets, and attendance expectations.
• Efficiently manage daily call quotas for both inbound cancellation calls and outbound lapse recovery contacts while maintaining quality standards.

• Answering questions regarding coverage, premium and other policy information.
• Composing business letters, communicating effectively through written and verbal communication.
• Working independently and making judgment decisions is required.
• Making outbound calls to existing policyholders to collect delinquent premium payments.
• Reselling the benefits of our policies and providing excellent customer service.
• Using various sales techniques to help increase the retention of our policyholders.
• Recording policyholder information for reporting and transactional purposes.
• Extensive telephone contact and appropriate telephone skills are required.
• Discretion and tact must be used in providing service to customers.
• Monday to Friday schedules, no weekends.

• Create and execute tactical retention strategies and initiatives aimed at minimizing client churn and increasing client retention rates.
• Oversee cancel requests, analyze reasons for cancellations, and implement effective retention tactics to address client concerns and retain business.
• Lead efforts to address and resolve customer issues and escalations promptly, collaborating with internal teams to ensure satisfactory outcomes and client satisfaction.
• Meet or exceed retention targets by monitoring retention metrics, identifying trends, and implementing proactive measures to enhance client retention and loyalty.
• Build and maintain strong client relationships, serving as a trusted advisor and point of contact for escalated issues, and proactively engaging with clients to understand their needs and challenges.
• Continuously evaluate and improve retention processes, workflows, and strategies based on industry best practices, client feedback, and performance metrics.
• Effectively present company services to clients and prospects using tools such as PowerPoint or Google Slides, while maintaining a professional presence on camera.

Retention Specialist

• Act as the primary point of contact for members across all JumpstartMD clinics, addressing their needs and enhancing their overall experience.
• Provide support with billing issues, including payment processing, claims liaison, and troubleshooting insurance-related inquiries.
• Gather and analyze feedback from members, address concerns or complaints, and develop solutions to reduce cancellations while improving retention.
• Support clinics by managing the inventory and supply chain process. Ensure all clinics are fully stocked with essential products, office supplies, and medical equipment.
• Negotiate membership renewals and cancellations, offering personalized solutions to retain members and maintain their loyalty to JumpstartMD.
• Analyze member behavior and produce regular reports on retention, cancellations, and overall satisfaction. Present findings to the sales and marketing teams to improve retention strategies.
• Work closely with operations and support teams to implement retention-focused initiatives and promote new services or products.
• Monitor and reply to member questions and support the needs of our membership through the App – Reply to member questions and inquiries from the survey platform to ensure timely responses and satisfactory problem solving for members.

See all jobs on JobTailor

Senior Renewals Strategy – Retention Manager

Academic Recruitment, Retention Specialist

Academic Recruitment and Retention Specialist

Academic Recruitment and Retention Specialist

Patient Retention Specialist

Member Support and Retention Specialist

Bilingual Customer Retention Representative

Customer Retention Representative

Senior Software Engineer, Customer Retention

Retention Specialist II, Nevada RE License Required

Activation & Retention Specialist

Inbound Retention Specialist – Weekend Team

Customer Loyalty Representative

Senior Client Retention Specialist

Customer Retention Representative, AM Shift

Customer Retention Representative – PM Shift

Customer Retention Representative

Customer Retention Representative, AM Shift

Retention Specialist

Member Support – Retention Specialist