Part-Time Customer Retention Representative – PM Shift

Globe Life

Customer Retention Representative responsible for conserving business and assisting customers at Globe Life. Key role in ensuring policy maintenance and delivering customer service to callers.

Posted 7/16/2026part-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills, both verbal and written, while effectively managing customer inquiries and policyholder information. Proficient in Microsoft Office and capable of working independently in a fast-paced call center environment.

Highest-signal resume keywords

Bilingual (Spanish)Microsoft Office SkillsCall Center ExperienceInsurance KnowledgeExcellent Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing Speed of 30 WPMPolicy Information ManagementCustomer ServiceDelinquent Payment CollectionBusiness Letter Composition

Soft Skills

Judgment Decision MakingPositive AttitudeDiscretion and TactProblem SolvingAbility to Work Under Pressure

Industry Keywords

Life Insurance TerminologyHealth Insurance TerminologySales ExperiencePolicyholder CommunicationOutbound Calling

About the role

Key responsibilities & impact

Answer questions regarding coverage, premium, and other policy information.
Compose business letters, communicating effectively through written and verbal communication.
Work independently and making judgment decisions is required.
Make outbound calls to existing policyholders to collect delinquent premium payments.
Resell the benefits of our policies and provide excellent customer service.
Record policyholder information for reporting and transactional purposes.
Extensive telephone contact and appropriate telephone skills are required.
Maintain discretion and tact when providing service to customers.
Additional production incentive pays after the training period.
Bilingual (Spanish) hourly pay differential.

Requirements

What you’ll need

High school diploma or equivalent is required.
Basic Microsoft Office Skills, including Word, Excel, and Outlook, are required.
A minimum typing speed of 30 wpm is required.
Experience in a call center environment is preferred.
Some insurance and/or sales experience is preferred.
Excellent verbal and written communication skills.
Ability to solve complex policyholder issues with a positive attitude.
Ability to work in a fast-paced environment and work well under pressure.
Knowledge of life and/or health insurance terminology preferred.

Benefits

Comp & perks

Competitive compensation designed to reflect your expertise and contribution.
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.