Consultant

• Serves as an expert in data analysis, reporting and formulating recommendations
• Provides guidance to other data analysts
• Performs established analysis for routine diagnoses of quality, use, cost and other variables for opportunity assessments
• Develops and analyzes business performance reports (e.g. for claims data, provider data, utilization data)
• Creates and publishes periodic reports, as well as any necessary ad hoc reports
• Executes identification and stratification algorithm to select the right members for the targeted solution
• Provides analytic consultation to other business areas, leadership, or external customers

Business Information Consultant – Post-Acute Solutions Support

• Serve as a technical advisor to guide adoption and usage of enterprise IT systems
• Consult with stakeholders to define business requirements and recommend solutions
• Provide expertise in Salesforce implementation and Agile delivery practices
• Analyze and improve IT systems for performance, scalability, and security
• Evaluate technology trends and recommend system enhancements and modernization strategies
• Advise on risks, costs, and benefits of IT solutions
• Support IT security audits and compliance activities
• Collaborate with program and project teams to deliver technical solutions
• Ensure systems align with enterprise standards, governance, and security policies

IT Consultant

• Become an expert on the company’s online diagnostic and instruction program as well as core and supplemental products for both reading and math.
• Serve teachers in the classroom by coordinating on-site product training and professional learning courses for teachers and school administrators.
• Adjust professional learning workshops within specified parameters to fit the needs of the participants.
• Help to ensure equity in the classroom by delivering professional learning courses to teachers, coaches, and leaders on how to effectively implement i-Ready and our core math and supplemental reading materials to impact classroom learning.
• Meet teachers where they are and provide tailored on-site support to teachers, coaches, and leaders. This may range from providing lesson planning and pacing support, to helping educators analyze data and apply it to instruction, to working with leaders to identify evidence of implementation successes and challenges.
• Engage in internal cycle of professional improvement and development (including being observed, receiving feedback, and being coached).
• Track and submit detailed training notes, as well as complete all assignments in a timely manner.
• Always present a professional image to customers and prospects.

Educational Consultant – Per Diem

• Support assigned TMCs with sales related disciplines that help tie customers to the Bank
• React to opportunities to consult clients and create find value-added solutions while leveraging products and technology to benefit client businesses through efficiency, cost savings and simplicity
• Assist TMCs with customer analysis and distill analysis into impactful presentations focused on generating value for clients
• Attend client presentations to learn client facing behaviors from TMCs and add value by actively participating in discussions
• Develop an understanding of product features and functionality and client level profitability to maximize potential and find win-win situations for Capital One and clients

Associate Treasury Management Consultant II

• Develop, maintain, and ensure the consistent application of technical standards, guidelines, and best practices across projects and teams.
• Engage on project delivery teams nationally to achieve project goals, ensuring the application of quality standards and best practices to maintain consistency of technical delivery and mitigate risks throughout the project lifecycle.
• Build and maintain strong relationships with clients, understanding their needs and developing tailored technical solutions.
• Support Practice leader with SMS governance and systems to drive talent development for technical practitioners.
• Assist with development of technical training and mentoring programs within the practice.
• Provide mentorship, guidance, support, and knowledge-sharing to help less experienced team members develop their skills and grow within their roles.

Air Technical Consultant

• Plan, lead, and oversee Elastic consulting engagements (remote and on-site) to maximize customer value from Elastic products.
• Architect, implement, configure Elastic solutions, focusing on platform architecture, solution design, and capacity planning in mission-critical environments.
• Build strong relationships as a customer advocate, ensuring excellent communication and collaboration.
• Develop and present demos and proof-of-concepts that showcase the value of the Elastic Stack.
• Conduct data modeling, query development, optimization, and cluster tuning for scalable, high-performance search and analytics.
• Collaborate with other consultants to solve complex technical challenges in a team-oriented environment.
• Review and approve technical consulting reports that articulate project outcomes and recommendations.
• Mentor and coach consultants through enablement programs, shadowing, and ongoing training.
• Participate in technical interviews to assess and onboard new consultants.
• Work effectively in a remote, highly distributed team environment, with periodic on-site engagements.

Senior Technical Consultant – Public Sector

• Provide guidance and coaching to franchisees and Operations team to achieve short and long-term company and operational goals.
• Utilize knowledge of restaurant operations and staff resources to provide counsel, advice, and assistance to franchisee owners/operators to positively impact and improve sales, profits, operating standards, and operating systems while maintaining or exceeding customer expectations.
• Ensure compliance with IDQ policies and system standards.
• Gain and maintain support of DMA chair people and other key franchisee leadership in achieving operational goals.
• Engage functional experts when needed.
• Provide support to other functions when needed.
• Effectively implement and execute the Worldwide Operation’s Business Plan (rolling 1-, 2- and 3-year plan) for a particular District.
• Develop and implement a district wide business plan (i.e., integrated marketing, operations, training, development, and supply chain plan).
• When and where appropriate, establish and implement effective business plans with franchise owners in the district.
• Provide necessary counsel and assistance to ensure the plans include specific goals and strategies in support of ADQ’s Operations and Marketing Plan.
• Provide advice and guidance in developing and managing marketing performance through effective partnerships with appropriate departments, vendors, and franchisees.
• Responsible for positioning franchisees for consistent achievement of optimal shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere goals as established by Operation’s Business Plan and ADQ’s operating standards.
• Provide impactful advice and counsel to position franchisees for optimal financial health.
• Partner with appropriate ADQ staff to help position new and existing franchisees to establish and execute effective development, reinvestment, and renewal strategies.
• Provide support to other departments/functions as needed.
• May assist with new store openings as required.
• Complete Ad Hoc projects as required.

Franchise Business Consultant

• Assess, design, and implement CDI programs at inpatient facilities
• Partner with physicians, HIM teams, and clinical staff to drive documentation accuracy and compliance
• Collaborate with our internal revenue cycle team to identify opportunities for DRG optimization, reduce under-coding, and maximize appropriate inpatient reimbursement
• Work directly with our engineering team to translate CDI and DRG workflow expertise into product requirements, test features, and shape the roadmap of our proprietary CDI tool
• Travel to community hospitals and healthcare organizations to offer clients hands-on support
• Other duties as assigned

CDI Consultant

• Leading end to end requirements definition, documentation, and validation for complex implementations
• Developing and execute advanced data conversion strategies, including data analysis and issue resolution
• Consulting with clients on plan administration best practices and system capabilities
• Identifying optimization opportunities in plan setup, administrative processes, and delivery approach
• Coordinating work across cross functional teams, vendors, and external partners
• Leading internal, client, and vendor testing for complex functionality
• Maintaining high quality requirements documentation aligned to implementation and ongoing needs
• Resolving complex configuration and administrative issues through deep analysis
• Leading effective handoff, knowledge transfer, and training to ongoing operations teams
• Mentoring and support team members to improve quality, efficiency, and consulting capability

Delivery Consultant II

• Accountable for successfully onboarding the customer by providing consultation of the right products and solutions as well as ensuring accurate deliverables to prevent downstream impacts to claims or servicing
• Collaborates with multiple internal partners and stakeholders from billing through claims.
• Maintains ownership of complex timelines for enrollment readiness.
• Supports critical junctures in the process and provides ongoing consultation throughout onboarding
• Ensures accurate systems coding (e.g., for creation of contract, first bill, booklet text, and commission schedules, etc.)
• Effectively and proactively consults with customers utilizing broad knowledge of Unum’s products and solutions to drive successful onboarding and technology to meet customer needs
• Identify potential issues, concerns, and problems utilizing problem solving skills to seek root cause and identify solutions that provide an improved client experience
• Recognize change requests that will impact overall risk and/or rates and notify field partners of the implications of an exception/change and then collaborates on potential solutions and alternatives
• Ensures set up of data connection solutions to support ongoing administrative and eligibility.
• Responsible for resolution and troubleshooting of technology and service issues that occur throughout onboarding and enrollment experience
• Contributes to the development of new tools and process mapping that supports new offerings and updates/improves current tools, actively seeks opportunities to implement changes which improve accuracy, timeliness, productivity, and customer satisfaction
• Demonstrates strong leadership behaviors as defined in Unum’s Leadership and Our Value characteristics.
• Provide mentoring and subject matter support to teammates for core and small business markets

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