Process Design Consultant I – Enterprise Credit

Bank of America

Process Design Consultant analyzing and improving business processes to support Operational Excellence at Bank of America. Requires significant process improvement expertise and project management skills.

Posted 7/24/2026full-timeCharlotte • Arizona, Florida, North Carolina, Texas • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in process improvement and project management, leveraging analytics and critical thinking to drive operational excellence. Proficient in developing change management deliverables and fostering collaboration across business and technology teams.

Highest-signal resume keywords

Process Improvement/DesignProject ManagementData AnalyticsChange ManagementRisk Management Framework

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process EngineeringBusiness Case DevelopmentSIPOC Process MappingRACI Process MappingControl PlansContinuous Process ImprovementSolution ImplementationOperational ExcellenceCost Efficiency AnalysisQuality Control

Soft Skills

Exceptional Communication SkillsStrong Partnership SkillsConflict ResolutionSelf-StarterOrganizational Skills

Tools & Technologies

MS Office SuitePowerPointSharePointExcelPivot Tables

Industry Keywords

Business ControlsProcess Management PolicySingle Process InventoryIntegrated Business TeamsChange Initiatives

About the role

Key responsibilities & impact

Analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives
Supporting the execution of change initiatives which may result in cost efficiencies, quality, productivity, and risk mitigation
Working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline
Implementing low to moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
Establishing a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
Leveraging analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits
Supporting the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts
Leading working teams through strategic planning by utilizing a simplification mindset to accurately depict the current Single Process Inventory (SPI) inventory in the Process Owner Portal (POP) and assess gaps against the Process Management Policy, Standard and associated Standards
Interacting with all levels of the EC organization from Process Executives, Process and Control Owners, Credit BSEs, and ECATS partners
Integrating business best practices and leveraging technology to develop and deploy automated/revised solutions.
Building action plans to identify pain points/variation and provides recommendations to drive continuous improvement
Accountability for engaging the appropriate partners and SMEs to remediate Challenges raised against the Commercial Credit SPI portfolio and to deliver against expected Operational Excellence outcomes and timelines

Requirements

What you’ll need

Minimum 7 years of experience in process improvement/design and project management experience
Bachelor’s degree in related field or equivalent experience
Understanding of BOA’s Process Management Policy and Standard, Risk Management Framework and Business Controls
High proficiency in MS Office suite, especially PowerPoint, Sharepoint, Excel and pivot tables
Exceptional data analytics skills and attention to detail with ability to synthesize complex data into actionable reports for executive audience
Exceptional written and verbal communication skills
Self-starter, organized, versatile, capable of performing work independently with minimal direction
Highly organized and able to effectively managing competing priorities and compressed timelines
Strong partnership skills – build broad-based business relationships across the organization using influencing skills while demonstrating strong conflict resolution capabilities

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible working arrangements
Professional development opportunities