Consultant

• Manage the full 360-degree recruitment lifecycle, executing permanent, contract, and independent contractor placements across diverse industries
• Identify, engage, and place high-calibre candidates up to C-suite level using advanced sourcing methodology and AI-driven tools
• Partner with senior leadership, offshore clients, and owner-founder SMEs as a trusted talent advisor, ensuring deep alignment on hiring requirements
• Actively identify and secure new business opportunities locally and internationally to grow desk revenue and market share
• Utilise advanced ATS, CRM, and cutting-edge generative AI tools to streamline workflows, enhance candidate matching, and minimise time-to-hire
• Work alongside dedicated administrative and marketing support teams to deliver a premium, seamless candidate and client experience

Senior Talent Consultant

• Convert qualified enquiries into confirmed luxury safari bookings focused on South Africa
• Design tailor-made itineraries including safari lodges, city stays, coastal extensions, and curated experiences
• Manage the full client journey from initial consultation through to post-travel follow-up
• Provide expert advice on South African safari destinations, lodges, and travel logistics
• Liaise with lodges, hotels, and suppliers to ensure seamless travel arrangements
• Manage multiple client itineraries simultaneously with exceptional attention to detail
• Build strong client relationships to encourage repeat business and referrals
• Maintain accurate CRM records, quotes, and booking documentation
• Deliver exceptional service aligned with a high-end luxury travel standard
• Stay up to date with South African travel trends, product updates, and industry changes

Luxury Safari Travel Consultant – South Africa Specialist

• Resolve complex, high-impact incidents while serving as a senior escalation point for critical issues
• Provide consultative guidance on product architecture and best practices
• Ensure strict SLA compliance for all assigned tickets
• Deliver advanced, specialized training for customers
• Act as a role model for support standards

Senior SharePoint Support Consultant

• Resolve complex, high-impact incidents while serving as a senior escalation point for critical, time-sensitive issues.
• Provide consultative guidance on product architecture and best practices to act as a trusted advisor to customers.
• Champion customer feedback to internal teams and proactively mitigate risks to adoption and long-term retention.
• Ensure strict SLA compliance for all assigned tickets and drive continuous performance improvements through detailed root cause analysis.
• Deliver advanced, specialized training for customers and develop essential troubleshooting playbooks and support patterns.
• Act as a role model for support standards, mentor consultants through case reviews, and facilitate knowledge sharing to elevate team capability.
• Lead smoke testing during deployments to minimize risks and ensure quality before customer go-live events.
• Advise stakeholders on SharePoint architecture and configuration while overseeing complex document and template updates to ensure platform standards.

Senior Support Consultant

• Develop and implement custom credit scorecards
• Improve willingness-to-pay and affordability assessment models
• Review and optimize debit check and income verification processes
• Build segmentation strategies for different customer risk profiles
• Create risk-based pricing and approval frameworks
• Establish portfolio monitoring and early warning systems
• Design end-to-end credit risk management frameworks
• Establish lending policies, procedures, and governance controls
• Create operational risk and collections management processes
• Define credit approval authorities and escalation procedures
• Implement portfolio performance reporting and KPI dashboards
• Improve arrears management and collections strategies
• Assist in building a healthy, scalable loan book
• Improve portfolio profitability and risk-adjusted returns
• Optimize underwriting and collections strategies
• Support portfolio growth while managing default risk
• Advise on provisioning, write-off, and recovery strategies
• Define roles, responsibilities, and operating models
• Mentor internal staff and leadership teams
• Introduce best practices in credit operations and risk management
• Support recruitment and capability development where necessary

Senior Credit Risk & Scoring Consultant – Contract

• Increase the sales of the product range through building relationships, superior client service and technical knowledge via Virtual platforms.
• Create strategic business partnerships with multiple intermediary stakeholders.
• Relationship building with internal and external stakeholders.
• Project management of new business process.
• Develop comprehensive business plans that align with advisor objectives.
• Intermediary reporting and trend analysis.
• Consistently deliver Discovery value proposition.
• Escalated query resolution and troubleshooting.
• Review new business pipeline, follow-up, and tracking.
• Issuing of quotations.
• Liaise with Operations support teams on servicing and processing of business.
• Technical training and ongoing product support to financial advisors.
• Keeping up to date with competitor product and service offering and industry developments.
• Participating in proactive sales and marketing initiatives

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Outbound Consultant

• Develop and drive organisational development and employee engagement initiatives across the business
• Focus on improving workplace culture, leadership effectiveness, and overall employee engagement through structured programmes, surveys, and interventions
• Plan and manage annual employee engagement (StiBa) survey process
• Support managers throughout the survey process, including preparation, feedback, and action planning
• Guide leadership in creating and tracking engagement action plans
• Facilitate workshops, discussions, and engagement sessions across teams
• Analyse survey results and prepare clear reports and presentations
• Coordinate communication and engagement campaigns with internal teams
• Act as the main liaison with global VW engagement networks
• Support implementation of group-wide engagement initiatives and recommendations
• Facilitate organisational development, culture, and learning interventions
• Identify team culture challenges and provide solutions
• Organise engagement activities such as workshops and team events
• Work with internal communications to ensure clear messaging
• Manage budgets related to OD and engagement initiatives
• Track progress and measure the effectiveness of engagement programmes

OD & Engagement Consultant

• Utilises expert knowledge in the specific fields of administration / product / process to resolve technical and complex problems.
• Acts as a point of escalation and liaises with internal stakeholders for resolution.
• Responsible for all administration functions around client onboarding and client disbursements.
• Facilitates problem solution across organisational boundaries.
• Collaborates effectively with others to achieve personal results.

Client Relations Consultant

• Provide input into BU and Segment People Plan
• Develop and implement tactical HR people plans
• Partner with Senior Management teams
• Manage a small team of HR Professionals
• Help develop procedures for an area of the organization
• Contribute to the drafting of HR frameworks and tools
• Provide specialist advice on the interpretation and application of policies and procedures
• Deliver complex analyses of HR data and contribute to the creation of HR insights
• Provide advice and guidance to managers in developing employee relations solutions
• Contribute to the development and testing of HR data collection forms

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