Guidance Consultant

ComPsych

Guidance Consultant providing mental health support via telephone and chat for a global firm. Engaging with clients, conducting assessments, and facilitating referrals for personal well-being solutions.

Posted 7/1/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSenior💰 ZAR 250,000 - ZAR 320,000 per yearWebsite

About the role

Key responsibilities & impact

Provide telephone and chat-based support by conducting in-depth clinical assessments and referring clients to appropriate resources, including therapists, counselors, and relevant wellness resources.
Conduct client assessments and apply coaching methodologies to develop personalized health and wellness strategies that foster positive behavioral change.
Ensure adherence to departmental protocols, industry best practices, and specific client requirements to guarantee compliance and the delivery of high-quality service.
Provide services in a culturally competent, inclusive, and respectful manner to individuals from diverse backgrounds with varied needs.
Exercise sound judgment, critical thinking, and problem-solving skills to assess situations, promptly resolve concerns, and facilitate the provision of appropriate support, with the aim of enhancing the overall client experience.
Inform clients—in a professional and empathetic manner—about available resources, eligibility criteria, and the services offered by the program.
Maintain accurate, comprehensive, and up-to-date documentation of all client interactions within the organization's internal database system.
Stay informed about emerging trends, resources, and best practices in the field of behavioral health to continuously enhance service delivery.
Collaborate with internal and external stakeholders to ensure continuity of care and alignment with specific client service expectations.
Strictly adhere to medical confidentiality and applicable data protection regulations (e.g., GDPR in Europe, PDPA in Singapore, PIPEDA in Canada).

Requirements

What you’ll need

A Master’s degree or an equivalent graduate degree in Psychology, Social Work, Behavioral Health, or a related behavioral health field, issued by a recognized institution, is required.
Proficiency in the Microsoft Office Suite and client information systems is required.
Professional working proficiency in English required and an additional language proficiency in the following areas highly preferred (Afrikaans, Swati, Xhosa, Zulu)
Recognized credentials or certifications in health or wellness coaching are preferred.
Work experience in multicultural or international environments is preferred.
Ability to provide client-centered support, demonstrating high levels of empathy, active listening, and coaching skills.
Sound clinical judgment and the ability to manage high-risk or crisis situations.
Excellent communication skills, with a strong service orientation.
Ability to exercise critical thinking and multitask effectively in fast-paced environments.
High level of professionalism, integrity, and cultural sensitivity.
Ability to handle sensitive information with discretion and maintain confidentiality.
Responsiveness, dynamism, and a positive, professional attitude, coupled with proven skills in multitasking and critical thinking for handling crisis or high-risk situations.

Benefits

Comp & perks

Statutory paid leave and public holidays
Employer-sponsored health and social insurance contributions (where applicable)
Employee wellbeing programs
Access to Employee Assistance Programs (EAP)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Clinical AssessmentCoaching MethodologiesBehavioral Health StrategiesDocumentation ManagementCritical ThinkingMultitaskingCrisis Intervention

Soft Skills

EmpathyActive ListeningProfessionalismCultural SensitivityCommunication Skills

Certifications

Health Coaching Certification