Senior SharePoint Support Consultant

Parvana

Senior Support Consultant resolving complex high-impact incidents for an award-winning software company. Collaborating with a talented team to enhance customer experiences with cloud-based products.

Posted 6/9/2026full-timeCape Town • 🇿🇦 South AfricaSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Resolve complex, high-impact incidents while serving as a senior escalation point for critical issues
Provide consultative guidance on product architecture and best practices
Ensure strict SLA compliance for all assigned tickets
Deliver advanced, specialized training for customers
Act as a role model for support standards

Requirements

What you’ll need

5 - 7 years of experience in technical consulting
A minimum of 4 years of hands-on work with Microsoft 365, SharePoint Online, and Power Automate
Comprehensive understanding of cloud-based deployments, integrations, SaaS architecture, and workflows
Strong verbal and written communication abilities
Prior experience as a technical lead or senior escalation point is considered an advantage

Benefits

Comp & perks

Hybrid work environment (3 days in office)
Opportunity for professional development
Collaborative work culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Microsoft 365SharePoint OnlinePower Automatecloud-based deploymentsintegrationsSaaS architectureworkflowstechnical consulting

Soft Skills

verbal communicationwritten communicationconsultative guidancerole modeltraining delivery