Parvana

Consultant

• Resolve complex, high-impact incidents while serving as a senior escalation point for critical, time-sensitive issues.
• Provide consultative guidance on product architecture and best practices to act as a trusted advisor to customers.
• Champion customer feedback to internal teams and proactively mitigate risks to adoption and long-term retention.
• Ensure strict SLA compliance for all assigned tickets and drive continuous performance improvements through detailed root cause analysis.
• Deliver advanced, specialized training for customers and develop essential troubleshooting playbooks and support patterns.
• Act as a role model for support standards, mentor consultants through case reviews, and facilitate knowledge sharing to elevate team capability.
• Lead smoke testing during deployments to minimize risks and ensure quality before customer go-live events.
• Advise stakeholders on SharePoint architecture and configuration while overseeing complex document and template updates to ensure platform standards.

Senior Support Consultant

• Resolve complex, high-impact incidents while serving as a senior escalation point for critical issues
• Provide consultative guidance on product architecture and best practices
• Ensure strict SLA compliance for all assigned tickets
• Deliver advanced, specialized training for customers
• Act as a role model for support standards

Senior SharePoint Support Consultant

Security Operations

• Manage daily security operations, including handling support tickets, monitoring security tools, investigating incidents
• Configure and operate core security tools
• Offer technical security advice for projects
• Support ongoing security awareness programs through staff training

Security Operations Engineer

• Manage daily security operations, including handling support tickets
• monitoring security tools (internal and managed SOC)
• investigating incidents
• major incident response
• operating runbooks
• monitoring threat feeds
• Configure and operate core security tools (EDR, SWG, UEBA, SEG, PAM, SSO)
• ensure the secure implementation of cloud services
• Support ongoing security awareness programs

Cyber Security Operations Engineer

Product Manager

• Define, own, and execute product roadmaps
• Lead cross-functional product squads through the entire product lifecycle
• Establish and own clear KPIs and measurable outcomes
• Actively contribute to the product culture
• Own the product roadmap for buying tools and other capabilities
• Lead the product strategy for order fulfilment and returns

Lead Product Manager

QA Engineer

• Responsible for understanding functional areas and their interdependencies to ensure effective testing
• Take ownership of testing artifacts, including designing test plans, scenarios, scripts, and procedures based on acceptance criteria
• Implement and maintain a Master Test Matrix across clients, and individual Test Matrices per client, updating them with new developments and enhancements
• Produce test documents for different test types, such as Unit Testing, API/Services Testing, QA Testing, and Regression Testing
• Report and track defects found during testing and work with software engineers to resolve them
• Stay updated on new developments, industry regulations, testing trends, and tools, actively identify process improvements, and share knowledge about functionality changes
• Support Client Service Managers (CSMs) with functionality and configuration, and collaborate closely with Business Analysts, CSMs, Software Engineers, and regression teams
• Actively participate in Sprint Planning by understanding expected testing outcomes, providing estimations, updating test scenarios, and offering input for project planning
• Create test documentation that can serve as reference or training material

QA Analyst

Data Analyst

• Maintain, reconcile, and ensure the integrity of data related to holding company life cycles (funding, mergers, exits), applying robust data control standards and promptly escalating issues
• Maintain accurate and timely legal structure charts with strict version control, coordinating structural changes and fund flows with internal and third-party stakeholders
• Support accurate and controlled governance reporting and monitor critical reporting and compliance deadlines
• Provide timely support to deal teams and business operations, contribute to operational efficiency and control effectiveness, and support continuous process improvement and automation initiatives

Data Analyst – Investment Governance

Backend Engineer

• Design and implement highly scalable backend services using .NET (C#) and optimize SQL Server databases
• Lead critical system design and architectural decisions, prioritising scalability, reliability, and maintainability
• Guide the seamless integration design between backend services and client-side Vue.js applications
• Drive continuous improvement in development practices, elevating code quality, testing standards, and DevOps maturity
• Provide mentorship to junior engineers, proactively identify technical risks, and formulate mitigation strategies
• Collaborate across distributed teams, actively participate in code reviews and architectural discussions, and influence the broader technical direction

Senior Back-End / Full Stack Developer

Business Analyst

• Deeply understand functional areas, interpret high-level code, present capabilities, and manage system configuration.
• Review tasks impacting business functions, new setups, or upstream/downstream processes, including bug fixes and architectural sign-offs.
• Collaborate on identifying new business requirements and designing effective solutions.
• Create detailed Solution Design documents for identified functional gaps.
• Identify and suggest potential items to enhance the solution for future development.
• Stay current with industry trends, provide business/insurance training (Train the Trainer), and train/support team members on functionality and configuration.
• Serve as a key stakeholder, working closely with the client Product Owner, internal testers, and client regression teams.
• Consult with and facilitate team members to ensure clients take ownership of their issues.

Business Analyst – GLR

Data Engineer

• Design, implement, and maintain scalable data warehouse architectures (Star/Snowflake) and optimize ETL/ELT pipelines for data quality.
• Write and tune complex SQL (T-SQL/ANSI) and use Python for data manipulation and advanced analytics.
• Own the full SDLC: requirements, design, testing, deployment, and solution estimation.
• Collaborate with stakeholders to translate business data needs into technical structures.
• Identify and resolve performance bottlenecks through normalisation, indexing, and query optimization.
• Develop and maintain dashboards/reports using tools like Power BI or Yellowfin for data-led decision-making.
• Create and maintain high-quality technical documentation (data flow diagrams, specifications, metadata).
• Actively participate in the Agile/Scrum framework and sprint ceremonies.
• Research and evaluate emerging data technologies to continuously improve the data warehouse.

Data Warehouse Engineer

Scrum Master

• Define scope, goals, and deliverables with stakeholders, and develop comprehensive project plans coordinating technical personnel.
• Manage project resources, budget, and schedules effectively.
• Identify, track, and manage risks and issues, developing necessary mitigation strategies.
• Regularly communicate project status, milestones, and challenges to stakeholders.
• Ensure quality assurance and adherence to internal and external standards and regulations.
• Facilitate all Scrum ceremonies and coach the Development Team in self-organization and cross-functionality.
• Remove team impediments, shield the team from external interruptions, and support the Product Owner with backlog management.
• Foster a culture of continuous improvement and track/report on key Agile metrics (e.g., burn-down, velocity).

Project Manager – Scrum Master, Junior

• Lead strategic client projects, representing and guiding the team with a focus on seamless support.
• Utilise Agile methodology for daily operations, playing a versatile leadership role with multifunctional responsibilities.
• Assist in prioritisation, roadmap creation, and detailed project plans, engaging internal teams for seamless collaboration.
• Implement and facilitate Scrum following the Scrum Guide, ensuring transparency in outcomes.
• Guide the Product Owner and establish cross-functional teams, fostering team morale and minimising interruptions.

Scrum Master – FBA

Engineer

• Designs, implements, and maintains major and minor workflow processes and components for clients, including automated workflow processes, ensuring effective integration with various systems.
• Facilitates process evaluation workshops and customer journey mapping with stakeholders when implementing new or improving existing processes.
• Provides onsite training and documentation to support training and implementation of new solutions.
• Ensures that new and updated processes are evaluated from a business perspective and that common business logic is considered in process design.
• Creates solutions in a clean, well-structured, and easily maintainable format and delivers workflow-based solutions on time and of high quality.
• Demonstrates the ability to communicate effectively in both technical and business environments, operating effectively both as a team member and individually at client sites.
• Flexibility, adaptability, and the ability to learn quickly in various technical environments while delivering quality work by tight deadlines are key attributes of this role.

Process Engineer – Industrial Engineer

Full-stack Engineer

• Dive into a variety of engaging projects, predominantly on dynamic cloud platforms.
• Unlock the chance to cultivate highly sought-after skills and step into the ever-evolving IT landscape.
• Enjoy a collaborative team atmosphere, with a blend of remote work and occasional in-person gatherings for enhanced connectivity.
• Take on responsibilities such as software development, documentation, testing, and implementation, contributing to innovative solutions.
• Embrace the opportunity to adhere to current software principles / approaches, ensuring top-notch quality in every project.
• Support and maintain existing client services, adding value to ongoing operations.
• Tackle challenges head-on by troubleshooting / debugging application issues, fostering growth and learning along the way.

Software Developer – Junior

QA Automation Engineer

• Design, develop, and implement new automation components and scripts.
• Conduct proactive administration and maintenance of managed systems, adhering to change control protocol.
• Manage the full lifecycle of all automation components.
• Lead research and prototyping efforts for new automation concepts.
• Create and maintain comprehensive system lifecycle documentation.
• Analyse requirements and provide detailed reports for assigned projects/tasks.
• Maintain effective communication, manage assigned work efficiently, and commit to continuous learning.
• Provide training on automation technologies and assist with other assigned duties.