Client Partner

• A CEM will drive technology and analytics delivery by managing client relationships, consulting projects, and technology teams.
• Contribute to project planning as it relates to resources required, applicable solutions, scope, schedule, cost, and client engagement.
• Facilitate client engagements and relationships in partnership with other leaders, with an eye towards growth and expansion.
• Monitor and report on critical metrics like utilization, burn rate, timeline, and risk.

Client Engagement Manager

• Lead Client Care Operations North America wide.
• Standardize service processes.
• Coach Client Care leaders.
• Develop training programs.
• Monitor KPIs and customer feedback.
• Lead workforce planning.
• Partner with Operations.
• Drive continuous improvement.
• Present performance insights to leadership.

Manager, Client Care Operations

• Serves as a technical resource to clients, advisors, and insurance company partners
• Manages all policy activity and stewardship aspects in book of business
• Analyzes and reports on relevant claims data for larger accounts
• Ensures client compliance with respect to benefits
• Gathers information needed to present to insurance company marketplace for proposals
• Conducts effective enrollment meetings as needed

Senior Client Manager, Employee Benefits

• Help our most important customers move their business forward by strategically positioning Verizon AI Connect solutions
• Add value for us and our customers by solving their complex business problems related to AI resource-intensive workloads
• Bring a consultative selling approach and become a specialist for your customers and your peers
• Crafting creative solutions to help customers realize their AI goals
• Selling Verizon AI Connect services and data center solutions
• Developing winning outcomes for both us and our customers
• Demonstrating the value of Verizon AI Connect's speed, reliability, and flexibility

Senior Client Partner – Enterprise Sales

• Manage daily customer inquiries and resolve issues with clear, timely communication.
• Serve as the primary point of contact for a defined book of business.
• Lead customer communication during troubleshooting, updates, and follow-through.
• Partner with internal teams (product, engineering, security, development) to resolve technical issues.
• Document of customer trends and feedback in Salesforce or related systems.
• Facilitate customer check-ins, strategy sessions, and training.
• Maintain strong customer relationships through proactive outreach.

Client Success Manager

• Manage client service calendar including new client onboarding, processing and negotiating renewals for all lines of coverage
• Prepare and present executive summaries for clients, including claim experience, benchmarking, rate renewals and exhibits, plan design alternatives, contribution modeling, and renewal recommendations
• Manage all policy activity aspects of assigned accounts
• Communicate clear expectations to the client regularly, professionally, and proactively
• Conduct effective enrollment meetings, as needed with prepared collateral

Client Manager, Employee Benefits – Insurance Advisory Solutions

• serve as the primary point of contact for all assigned Leave Solutions Clients
• resolve complex claim issues including escalations and client inquiries
• develop and maintain expertise in all Alight products and services
• instill customer confidence and deepen brand strength through comprehensive domain knowledge
• provide technical expertise to support internal and client delivery needs
• manage client escalations to accelerate issue resolution
• collaborate with internal teams and external stakeholders to identify themes and trends in Service Delivery/Claims
• adapt to changing conditions and proactively learn and apply new skills

Client Manager – Leave Solutions

• Drive Strategic Prospecting and Deal Closure - Own and nurture key executive & C-suite/L2 relationships to understand and anticipate all potential needs that IRM could support.
• Lead the full sales cycle, including joint ownership of contract negotiations, required documentation, and team coordination to close deals and secure revenues.
• Shape and Solution Complex Client Needs - Lead discovery and first meetings, driving a relevant and differentiated solution play that matches customer demands with IRM's proposition.
• You will drive "process forward" innovations, particularly focusing on customer-driven innovation.
• Lead Account Management and Planning - Own overall account strategy, defining the vision, white space mapping, competitive landscape, and stakeholder mapping.
• You will also act as the quarterback for accounts, accountable for everything from opportunity identification to issue resolution.

• Provide strategy and program leadership to support Verizon Connect channel sales initiatives in the market
• Driving local operations initiatives, developing and executing channel specific sales strategies
• Scaling key learnings, and best practices for all channel segments
• Selling company products and services via indirect channel partners
• Recruiting, onboarding and enabling channel partners for Verizon Connect Solutions
• Generating sales and revenue by developing channel partner relationships
• Connecting customers with targeted solutions via Verizon Connect referral, resale, alliance and marketplace channel partners
• Providing operational support to Verizon Connect channel and customer segment sales teams
• Defining and supporting internal processes and procedures
• Facilitating the development of channel partner relationships
• Ensuring accurate compilation, analysis, and/or reporting of data relating to business groups being supported

Senior Client Partner – Channel Management

• Conduct personnel management activities including performance management
• Create a supportive environment for team engagement
• Implement strategy with senior management
• Collaborate to ensure customer needs are prioritized
• Evaluate current processes for issues and efficiencies
• Manage queries and concerns promptly and effectively

Client Partner jobs in Virginia

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