Client Partner

• Drive Strategic Prospecting and Deal Closure - Own and nurture key executive & C-suite/L2 relationships to understand and anticipate all potential needs that IRM could support.
• Lead the full sales cycle, including joint ownership of contract negotiations, required documentation, and team coordination to close deals and secure revenues.
• Shape and Solution Complex Client Needs - Lead discovery and first meetings, driving a relevant and differentiated solution play that matches customer demands with IRM's proposition.
• You will drive "process forward" innovations, particularly focusing on customer-driven innovation.
• Lead Account Management and Planning - Own overall account strategy, defining the vision, white space mapping, competitive landscape, and stakeholder mapping.
• You will also act as the quarterback for accounts, accountable for everything from opportunity identification to issue resolution.

• Provide strategy and program leadership to support Verizon Connect channel sales initiatives in the market
• Driving local operations initiatives, developing and executing channel specific sales strategies
• Scaling key learnings, and best practices for all channel segments
• Selling company products and services via indirect channel partners
• Recruiting, onboarding and enabling channel partners for Verizon Connect Solutions
• Generating sales and revenue by developing channel partner relationships
• Connecting customers with targeted solutions via Verizon Connect referral, resale, alliance and marketplace channel partners
• Providing operational support to Verizon Connect channel and customer segment sales teams
• Defining and supporting internal processes and procedures
• Facilitating the development of channel partner relationships
• Ensuring accurate compilation, analysis, and/or reporting of data relating to business groups being supported

Senior Client Partner – Channel Management

• Conduct personnel management activities including performance management
• Create a supportive environment for team engagement
• Implement strategy with senior management
• Collaborate to ensure customer needs are prioritized
• Evaluate current processes for issues and efficiencies
• Manage queries and concerns promptly and effectively

Client Manager

• Manages all policy activity and stewardship aspects in book of business.
• Analyzes and reports on relevant claims data for larger accounts.
• Ensures client compliance with respect to benefits.
• Gathers the information needed to present to insurance company marketplace for proposals.

Senior Client Manager, Employee Benefits – Insurance Advisory Solutions

• The Client Manager is recognized as a subject matter expert within Alight for Leave Solutions
• Is the primary point of contact for all assigned Leave Solutions Clients
• This role is customer facing and is directly accountable for the day-to-day operational support and management of the client relationship
• Leveraging deep Absence and Disability domain expertise to resolve complex claim issues including escalations and client inquiries
• Developing and maintaining expertise in all Alight products and services and can convey value of the One Alight service model to clients
• Instilling customer confidence and deepening brand strength through comprehensive domain knowledge
• Demonstrating comprehensive solution expertise and consulting with clients on how to best leverage Alight’s solutions to achieve desired business outcomes
• Absorbing and substantively supporting our technology and service solutions, including relevant industry trends, practices and risks
• Providing technical expertise to support internal and client delivery needs such as pre/post-production testing, SSRs/CROs, and defect management
• Providing timely, proactive status updates to internal and external stakeholders with a high degree of consistency and accuracy
• Managing client escalations to accelerate issue resolution and mitigate retention risk
• Collaborating with cross-functional internal teams and external key stakeholders as appropriate to identify themes and trends in Service Delivery/Claims
• Adapting to changing conditions and proactively learning and applying new skills, methods, and behaviors
• Shifting quickly to meet client/business demands while displaying confidence, engagement, and leadership
• Acting as a change agent; Seeking out and trying new ideas for continuous improvement
• Organizing, hosting, attending and/or contributing to cross departmental and client/broker meetings as needed
• Traveling to attend internal meetings, client meetings, and industry conferences/meetings as needed

Client Manager – Alight Leave Solutions

• Own and grow a portfolio of US Federal Civilian agency accounts, driving professional services pipeline and bookings to quota
• Build trusted relationships with agency executives, program managers, and contracting officials to align Salesforce PS capabilities to mission priorities
• Lead solution scoping conversations, develop Statements of Work (SOWs), and craft compelling services proposals with Delivery Architects
• Partner cross-functionally with the broader Salesforce account team (AEs, SEs, CSMs) to develop and execute coordinated account strategies
• Navigate Federal procurement vehicles and acquisition processes (e.g., GSA Schedules, IDIQs, BPAs, GWACs)
• Maintain accurate pipeline forecasting and opportunity hygiene in Salesforce CRM
• Serve as the voice of the customer internally to drive delivery quality, client satisfaction, and long-term account health

Senior Account Partner – FedCiv

Senior Account Partner

• Performs all Client Manager, Commercial Risk responsibilities as well as: Assists in establishing and maintaining appropriate commercial carrier relationships
• Performs marketing activities for large accounts as assigned
• Prepares risk maps or peer reviewing risk maps for assigned accounts
• Coordinates service delivery including developing initial placement/renewal strategy
• Completes special projects
• Looks for opportunities to improve the firm, business segment and processes
• Brings issues and discrepancies to appropriate leadership
• When requested, serves as a mentor to new colleagues

Senior Client Manager, Commercial Risk – Insurance Advisory Solutions

• Manage existing specialized Federal resellers and SIs.
• Ensure HTB is baked into their Cyber Practice and long-term government contracts.
• Identify and qualify new public sector opportunities.
• Help partners navigate frameworks and government procurement vehicles.
• Support partner sales cycles by navigating complex government procurement processes.
• Collaborate with internal teams to build Federal GTM strategies.
• Lead Quarterly Business Reviews with key Federal partners.
• Facilitate the training of partner sales and technical teams.
• Maintain high data hygiene within our PRM and CRM.

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Client Partner

Senior Client Partner – Channel Management

Client Manager

Senior Client Manager, Employee Benefits – Insurance Advisory Solutions

Client Manager – Alight Leave Solutions

Senior Account Partner – FedCiv

Senior Account Partner

Senior Client Manager, Commercial Risk – Insurance Advisory Solutions

Client Manager – Alight Leave Solutions

Partner Development Manager, Federal