Client Partner

• Owns the client relationship and responsible to build and maintain strong, long-lasting client relationships that lead to referenceable clients
• Managing of Revenue inclusive of the following: Client renewals & retention; achieving or surpassing annual financial goals & objectives
• Risk identification and mitigation strategies such as volume decreases, service gaps, changes in client relationships and key advocates
• Escalates to key leadership partners and executes on risk mitigation strategies as agreed upon
• Drives revenue growth through existing product optimization; understands and communicates Zelis’ key differentiators, product strategy, product features and functionality and applicability to client
• Manages client financial health and ensures Zelis is getting paid on time in accordance with the contract terms
• Understands the regulatory environment and its impact on their clients
• Proactively engages strategies to achieve value from the Zelis platform
• Ensures high quality service delivery and client satisfaction; measurements will include timely escalation and resolution of issues as well as other internal measures such as: Client relationship building – maximizing breadth and depth of relationships
• Works closely with clients to intimately understand their business strategies, needs and challenges
• Create actionable plans when client is at risk and ensuring internal partners take appropriate action, including escalating to leadership as appropriate
• Serves as intake point for Client Audits & Compliance items to ensure seamless and timely responses
• Client Reporting – delivery according to agreed upon intervals with the ability to provide performance synopsis as well as business insights demonstrating the Zelis value proposition and drive engagement
• Utilize knowledge of the client/business and market dynamics to maximize performance relative to client relationship, client satisfaction, and client/company financial performance indicators
• Oversees client production issues and ensures resolved in a timely manner in accordance with contracted SLAs
• Conducts and leads all Business Review’s to optimize value within client book
• Supports Sales for cross-sell and up-sell initiatives; identify opportunities and funnel to Sales partners to incorporate into pipeline
• Supports implementation; Ensuring the timely and successful delivery of our solutions according to client needs and business objectives
• Documentation and ongoing tracking of key client account plans, contacts and attributes all in Salesforce
• Ability to present business unit product roadmap to clients
• Maintain awareness of and ensure adherence to Zelis standards regarding privacy and security

Client Manager

• Drive Strategic Prospecting and Deal Closure - Own and nurture key executive & C-suite/L2 relationships to understand and anticipate all potential needs that IRM could support.
• Lead the full sales cycle, including joint ownership of contract negotiations, required documentation, and team coordination to close deals and secure revenues.
• Shape and Solution Complex Client Needs - Lead discovery and first meetings, driving a relevant and differentiated solution play that matches customer demands with IRM's proposition.
• You will drive "process forward" innovations, particularly focusing on customer-driven innovation.
• Lead Account Management and Planning - Own overall account strategy, defining the vision, white space mapping, competitive landscape, and stakeholder mapping.
• You will also act as the quarterback for accounts, accountable for everything from opportunity identification to issue resolution.

Client Partner, SaaS Restaurant Sales

• Serve as the primary RCM and claims subject matter expert for assigned accounts, acting as a client- and payor-facing liaison, as well as an internal partner conduit.
• Lead and support discussions with clients and payors regarding claims performance, denial trends, reimbursement issues, and process improvements.
• Translate complex RCM, billing, and claims workflows into clear, non-technical language for clients, payors, and internal stakeholders.
• Build trusted relationships with client and payor counterparts by demonstrating expertise, accountability, and proactive communication.
• Monitor claims performance, open items, denial trends, aging, and reimbursement risks across assigned accounts.
• Proactively identify, flag, and escalate risks, issues, or systemic gaps impacting claims outcomes or client satisfaction.
• Partner with RCM, Operational, and technical teams to drive root cause analysis, mitigation strategies, and corrective action plans.
• Partner with Account Management to track issues through resolution, ensuring visibility, ownership, and timely follow-up.
• Act as a key liaison between Account Management, CSE, RCM, Ops, Product, and Implementation/PSO teams.
• Support Implementation/PSO teams during onboarding, go-lives, and transitions by advising on readiness and risk mitigation.
• Ensure client feedback and payor insights are looped back to internal teams to improve processes and outcomes.
• Advocate for the client internally while balancing operational realities and best practices.
• Contribute to account planning by identifying claims related risks, optimization opportunities, and performance improvement initiatives.
• Support renewal and growth/expansion by providing data-driven insights and RCM expertise.
• Participate in the development of process and procedure improvements.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Identify opportunities to develop process improvements and implement solutions for clients.
• Complete assigned tasks and projects according to appropriate timelines agreed upon with stakeholders.

See all jobs on JobTailor

Client Manager

Managing Client Partner, HLS

Client Partner, SaaS Restaurant Sales

Revenue Cycle Client Manager