Client Partner

• Serve as a trusted advisor and primary post-sales advocate for assigned clients.
• Own client retention for an assigned portfolio of accounts.
• Drive account expansion by identifying upselling and cross-sell opportunities.
• Conduct routine proactive check-ins with clients.
• Host and coordinate routine business reviews on a monthly or quarterly basis.
• Develop and maintain success plans for assigned clients.
• Monitor client health indicators such as ticket trends and satisfaction results.
• Support contract renewals in partnership with Solution Consultants.

Client Experience Partner

• Drive sales excellence of the commercial teams by enhancing their knowledge, skills and competencies needed to drive business results. This includes but not limited to product knowledge, clinical knowledge, industry insights and trends, sales skills, territory management and account planning skills.
• Work closely with cross-functional department leaders and stakeholders to assess education needs and market nuances and develop, modify, and deliver education to align to specific market or departmental needs.
• Analyze the effectiveness of education programs through review of education and facilitation delivery metrics, sales productivity reports, and learner/stakeholder feedback.
• Act as a subject matter expert to develop education content for internal and external audiences, working closely with Instructional Designers, & downstream marketing team following the principles of adult learning, and meeting the Global Learning & Development Standard Operating Procedures, Branding Guidelines, Copy Approval process, and Document Control requirements.

Learning & Development Partner, Infusion Consumables, IV Solutions, Pharmacy Systems

• Lead Client Care Operations North America wide.
• Standardize service processes.
• Coach Client Care leaders.
• Develop training programs.
• Monitor KPIs and customer feedback.
• Lead workforce planning.
• Partner with Operations.
• Drive continuous improvement.
• Present performance insights to leadership.

Manager, Client Care Operations

• collaborating on acquiring and enabling new Wireless Connectivity Partners (WCP)
• driving growth across Fixed Wireless Access (FWA) and IoT
• building and scaling a repeatable acquisition engine
• ensuring that our solutions are meeting our partners and customer’s technical and business needs
• shaping innovative solutions that address current and future customer needs
• driving partner-led growth by identifying, positioning, and closing resale opportunities across wireless connectivity solutions
• interfacing directly with clients at all levels to provide consistent, high quality technical sales & support
• handling a budget to 100% versus the plan
• providing timely market information, drivers and customer feedback to our partner organizations
• establishing operating rigor, structure, and prioritization across a fast-paced, high-volume environment
• partnering cross-functionally with sales, engineering, legal, and contracts to accelerate partner onboarding and solutions
• creating partner monetization strategies, including pricing, packaging, and go-to-market execution
• engaging with senior leaders and field teams to align priorities, set expectations, and drive accountability
• presenting to all types of audiences at executive meetings, customer demos, and trade shows

Client Partner – Business Channel Management

• collaborating on acquiring and enabling new Wireless Connectivity Partners (WCP)
• driving growth across Fixed Wireless Access (FWA) and IoT
• building and scaling a repeatable acquisition engine while operating with speed, structure, and accountability in a highly matrixed environment
• partnering with both internal and external teams
• ensuring that our solutions are meeting our partners and customer’s technical and business needs for the best solution and best customer experience
• driving partner-led growth by identifying, positioning, and closing resale opportunities across wireless connectivity solutions
• interfacing directly with clients at all levels to provide consistent, high quality technical sales & support to develop and close sales and service opportunities
• handling a budget to 100% versus the plan
• providing timely market information, drivers and customer feedback to our partner organizations for product and technology positioning and enhancements
• establishing operating rigor, structure, and prioritization across a fast-paced, high-volume environment
• partnering cross-functionally with sales, engineering, legal, and contracts to accelerate partner onboarding and solutions
• creating partner monetization strategies, including pricing, packaging, and go-to-market execution
• engaging with senior leaders and field teams to align priorities, set expectations, and drive accountability
• presenting to all types of audiences at executive meetings, customer demos, and trade shows

• Own and manage the full customer relationship across a portfolio of enterprise and upper mid-market clients
• Build and maintain relationships with senior stakeholders and key decision makers
• Drive revenue growth, retention, and expansion across managed services and professional services
• Develop and execute account plans aligned to client business objectives and outcomes
• Identify and pursue new opportunities across cloud, security, and modernization solutions
• Manage opportunities through the full sales cycle from qualification through close
• Partner with solution engineering, delivery, and internal teams to position and deliver solutions
• Coordinate internal resources to ensure alignment and a seamless customer experience
• Monitor account health, identify risks, and support mitigation strategies
• Maintain strong pipeline discipline, forecasting accuracy, and CRM hygiene

Principal Client Partner – RapidScale

• The Middle Market Client Manager serves as the primary contact for a portfolio of middle market clients, providing expert guidance on benefit plans, contracts, and service issues.
• This role builds strong client relationships, drives client growth, and ensures operational excellence through proactive engagement, strategic problem-solving, and cross-functional collaboration on Disability, Life, FML, State Leaves, Company Leaves (Paid and Unpaid) and ADA cases.
• Serve as the main contact for assigned clients, providing guidance on contracts, plan structure, renewals, and issue resolution.
• Build and maintain positive client relationships through regular meetings and proactive communication.
• Educate clients on company processes, policies, procedures, and web services; keep clients and brokers informed of product and service enhancements.
• Collaborate with implementation teams to ensure smooth transitions from implementation to ongoing client management.
• Oversee compliance with performance guarantees and contractual obligations.
• Present claims experience reporting and relevant data to clients.
• Work with sales representatives to identify up-sell and cross-sell opportunities and develop re-enrollment strategies.
• Coordinate and negotiate renewals for assigned clients, communicating client needs and risks.
• Participate in RFP reviews and finalist presentations as needed.
• Work closely with internal departments (billing, underwriting, claims) to ensure seamless operations and client satisfaction.
• Apply organizational skills to manage multiple priorities and deliver quality service.

Middle Market Client Manager

• Develop partnerships by understanding each client’s objectives, business strategies, and long-term goals
• Act as a navigator, providing insights and best practices to maximize the value of our services
• Monitor client engagement and satisfaction to anticipate needs and address risks before they escalate
• Support coordination between clients and internal teams to ensure alignment and timely delivery of solutions

Client Success Manager

• Join T-Mobile, America's Un-carrier, to solve business challenges using technology.
• Develop and implement enterprise account strategies.
• Build trust with C-suite and senior decision-makers.
• Translate T-Mobile’s technology capabilities into tailored solutions.
• Navigate enterprise-level negotiations and close high-value deals.
• Maintain accurate records of interactions and sales forecasts.

Client Partner, Enterprise Sales

• Serve as the main contact for assigned clients, delivering consultative advice on contracts, plan structure, renewals, and escalated issues.
• Build and maintain strong, proactive relationships through regular face-to-face meetings and strategic communications.
• Navigate complex client challenges, ensuring seamless service and satisfaction.
• Lead the transition from implementation to ongoing client management, ensuring continuity and client confidence.
• Oversee compliance with performance guarantees and contractual obligations.
• Deliver annual stewardship meetings and present claims experience reporting, providing actionable insights to clients.
• Identify and pursue up-sell and cross-sell opportunities in collaboration with sales teams.
• Develop and execute re-enrollment strategies to maximize client engagement and retention.
• Drive revenue growth by expanding product lines and increasing enrollment for existing clients.
• Coordinate cross-functional teams to resolve complex issues and deliver superior client outcomes.
• Apply advanced project and management skills to prioritize and execute initiatives.
• Identify and implement process improvements to enhance efficiency and client experience.
• Serve as a subject matter expert, sharing best practices and mentoring colleagues.
• Lead by example, fostering a culture of collaboration, integrity, and continuous improvement.
• Maintain in-depth knowledge of industry trends, regulatory changes, and technology solutions.
• Represent the organization professionally at client meetings, industry events, and internal forums.

Senior Client Manager – Middle Market

• Owns the client relationship and responsible to build and maintain strong, long-lasting client relationships that lead to referenceable clients
• Managing of Revenue inclusive of the following: Client renewals & retention; achieving or surpassing annual financial goals & objectives
• Risk identification and mitigation strategies such as volume decreases, service gaps, changes in client relationships and key advocates
• Escalates to key leadership partners and executes on risk mitigation strategies as agreed upon
• Drives revenue growth through existing product optimization; understands and communicates Zelis’ key differentiators, product strategy, product features and functionality and applicability to client
• Manages client financial health and ensures Zelis is getting paid on time in accordance with the contract terms
• Understands the regulatory environment and its impact on their clients
• Proactively engages strategies to achieve value from the Zelis platform
• Ensures high quality service delivery and client satisfaction; measurements will include timely escalation and resolution of issues as well as other internal measures such as: Client relationship building – maximizing breadth and depth of relationships
• Works closely with clients to intimately understand their business strategies, needs and challenges
• Create actionable plans when client is at risk and ensuring internal partners take appropriate action, including escalating to leadership as appropriate
• Serves as intake point for Client Audits & Compliance items to ensure seamless and timely responses
• Client Reporting – delivery according to agreed upon intervals with the ability to provide performance synopsis as well as business insights demonstrating the Zelis value proposition and drive engagement
• Utilize knowledge of the client/business and market dynamics to maximize performance relative to client relationship, client satisfaction, and client/company financial performance indicators
• Oversees client production issues and ensures resolved in a timely manner in accordance with contracted SLAs
• Conducts and leads all Business Review’s to optimize value within client book
• Supports Sales for cross-sell and up-sell initiatives; identify opportunities and funnel to Sales partners to incorporate into pipeline
• Supports implementation; Ensuring the timely and successful delivery of our solutions according to client needs and business objectives
• Documentation and ongoing tracking of key client account plans, contacts and attributes all in Salesforce
• Ability to present business unit product roadmap to clients
• Maintain awareness of and ensure adherence to Zelis standards regarding privacy and security

Client Manager

• Drive Strategic Prospecting and Deal Closure - Own and nurture key executive & C-suite/L2 relationships to understand and anticipate all potential needs that IRM could support.
• Lead the full sales cycle, including joint ownership of contract negotiations, required documentation, and team coordination to close deals and secure revenues.
• Shape and Solution Complex Client Needs - Lead discovery and first meetings, driving a relevant and differentiated solution play that matches customer demands with IRM's proposition.
• You will drive "process forward" innovations, particularly focusing on customer-driven innovation.
• Lead Account Management and Planning - Own overall account strategy, defining the vision, white space mapping, competitive landscape, and stakeholder mapping.
• You will also act as the quarterback for accounts, accountable for everything from opportunity identification to issue resolution.

Client Partner jobs in Montana

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Client Experience Partner

Learning & Development Partner, Infusion Consumables, IV Solutions, Pharmacy Systems

Manager, Client Care Operations

Client Partner – Business Channel Management

Client Partner – Business Channel Management

Principal Client Partner – RapidScale

Middle Market Client Manager

Client Success Manager

Client Partner, Enterprise Sales

Senior Client Manager – Middle Market

Client Manager

Managing Client Partner, HLS