Call Center Representative

• Serve as a direct point of contact for individuals registering for disaster assistance.
• Conduct all calls with patience, tact, and courtesy to determine needs, and provide instructions and/or referrals.
• Enter information into Windows-based computer database as required, while following instructions and conducting a scripted interview.
• Provide phone numbers and agency referrals as necessary for applicable secondary support organizations and other assistance.
• Escalate dissatisfied callers to proper channels.
• Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications, such as reading, writing, and speaking English fluently.

Bilingual Contact Center Agent, Spanish/English

• Serve as the primary point of contact via telephone with customers
• Handle all call types and save/sell appropriate services to customers
• Achieve daily, weekly, and/or monthly sales and retention goals
• Understand the complete line-up of Vyve products and their value to the customer
• Answer inbound calls and perform at multiple task levels with computer and software applications for 8 to 10 hours per day

Retention Sales Representative – Call Center

• Perform outbound surveys from home with respondents and accurately record their answers in both Spanish and English
• Collect and record opinions on topics from politics to customer satisfaction and beyond
• Work as part of Dynata’s Virtual Call Center team as a bilingual part-time telephone interviewer

Virtual Call Center Agent – Bilingual, Spanish/English

• Responsible for managing inbound calls throughout your entire shift
• Effectively utilize multiple tools and more than ten systems to accurately and efficiently assist travelers
• Handle emails and process requests while multitasking in a fast-paced environment
• De-escalate challenging calls
• Collaborate with the team
• Support side projects that showcase leadership and drive continuous improvement
• Meet and maintain Service Level Agreement (SLA) targets by ensuring timely response, resolution, and overall service quality standards

Call Center Agent – Travel Benefits

• Communicate and connect with established and prospective CBN partners through ministering prayer using accepted biblical doctrine
• Share information about CBN and its affiliated ministries
• Encourage financial support
• Facilitate ministry activities and contribute to CBN’s Biblical mission to advance the Gospel of Jesus Christ worldwide

Bilingual Contact Center Representative

• Communicate and connect with established and prospective CBN partners through ministering prayer
• Share information about CBN and its affiliated ministries
• Encourage financial support for CBN
• Serve in ministry activities and contribute to CBN’s Biblical mission

Contact Center Representative – Full Time & Part Time

• Handle high-volume inbound customer interactions while delivering exceptional customer service.
• Take ownership of customer interactions from start to finish whenever possible.
• Utilize internal resources, knowledge bases, job aids, and available tools to troubleshoot customer concerns and achieve high one-call resolution.
• Research issues thoroughly before determining if escalation is necessary.
• Maintain effective call control while demonstrating empathy, professionalism, and active listening.
• Ask probing questions to identify root causes and determine appropriate solutions.
• Navigate 15+ web-based programs, multiple browsers, and dual monitors simultaneously while assisting customers.
• Accurately summarize every customer interaction within the CRM or ticketing system.
• Document troubleshooting steps taken, research performed, actions completed, customer education provided, and final resolution.
• Maintain concise, thorough, and accurate notes detailing what transpired during each interaction.
• Attach supporting documentation to customer cases when appropriate.
• Follow all client, state, and company policies while maintaining quality and compliance standards.
• Monitor email and Microsoft Teams communications throughout the workday without reminders.
• Adapt quickly to changing client processes and operational needs.
• Meet productivity, quality, attendance, and schedule adherence expectations.
• Support phone and chat channels as business needs require.

• Perform outbound surveys from home with respondents and accurately record their answers
• Collect and record opinions on various topics ranging from politics to customer satisfaction
• Send collected data to clients to help them make informed business decisions

Call Center Agent

• Join Dynata’s Virtual Call Center team as a part-time telephone interviewer and earn extra cash remotely!
• Perform outbound surveys from home with respondents and accurately record their answers.
• The opinions you collect and record are sent to our clients to help them make more informed business decisions.
• Must be available to work within the hours of 5:00 PM – 10:00 PM EST Monday – Friday and 11:00 AM – 7:00 PM EST Saturday – Sunday.
• Must be able to work 1 weekend shift (either a Saturday or Sunday) each week.
• Minimum 4 consecutive hours per shift
• Minimum 20 hours per week

• Partner with leadership to understand current customer experience and adjust staffing to improve customer experience.
• Create and maintain schedules for Customer Service staff to ensure optimal coverage for service level goals.
• Coordinate with appropriate staff and departments to schedule training, meetings and other events into the workforce management system.
• Administer staff scheduling needs and time off requests in a fair and consistent manner.
• Monitor call center activity and make recommendations for immediate changes to ensure call center coverage meets customers' needs.
• Monitor and record all exceptions to planned schedules to provide current analysis.
• Advise Call Center Management of expected performance concerns and recommend solutions.
• Create and distribute ad hoc reports as needed to analyze trends.

Call Center Analyst, Workforce Management

• Join our team as a Benefits Call Center Representative.
• Work in customer service.
• Solve complex problems and deliver solutions.
• Work collaboratively as a dependable team player.

Benefits Call Center Representative

• Process clients’ first notice of loss claim reports received through Zurich’s phone & non-phone reporting options in a timely and accurate manner
• Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others to provide an effective service and clear advice to colleagues and customers
• Liaise with internal and external clients to exchange information, clarify facts, and resolve queries and/or problems efficiently
• Provide feedback and recommendations to the team to improve the quality of customer care
• Follow procedures to ensure adherence to the company’s risk and compliance policies

Claims Call Center Representative

• Accurately clarify, research and communicate information to provide options that fulfill customer needs in response to inquiries, requests and requirements related to new and existing car rental reservations
• As appropriate cross sell ancillary products & services to obtain and grow revenue
• Insure that all interactions are in accordance with company policies and standards of customer service and professionalism
• Customers include Prestige (Chairman's Club, President's Club, CEO, etc.), Corporate Tour and general consumer groups
• Accurately clarify, research and communicate information to provide and implement solutions in response to customer inquiries, requests and issues related to past and future car rentals
• Customers include Prestige (Chairman's club, President's club, CEO, etc.), Corporate Tour and general consumer groups
• Accurately input required data into various company systems for tracking and retention of customer records
• Insure that all interactions are in accordance with company policy and standards of customer service and professionalism
• Provide highly accurate and prompt assistance, completion and processing of forms and/or reports related to reservation special handling requirements or requests
• Coordinate forthcoming reservations and/or investigate customer service issues through telephone and email communication with field operations personnel
• Insure accurate and timely completion of adjustments for customers
• Prepare communications to customers using professional standards of vocabulary and grammar
• Participate in special projects and/or conduct various other duties as may be required or assigned

Call Center Representative jobs in Oklahoma

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Bilingual Contact Center Agent, Spanish/English

Retention Sales Representative – Call Center

Virtual Call Center Agent – Bilingual, Spanish/English

Call Center Agent – Travel Benefits

Bilingual Contact Center Representative

Contact Center Representative – Full Time & Part Time

Call Center Representative

Call Center Agent

Call Center Agent

Call Center Analyst, Workforce Management

Benefits Call Center Representative

Claims Call Center Representative

Reservations Representative – Contact Center