Claims Call Center Representative

Zurich Insurance

Claims Call Center Representative handling customer claims at Zurich. Fully remote position requiring customer service skills and attention to detail with various states' candidates eligible.

Posted 6/6/2026full-timeRemote • Arizona, Colorado, Idaho, Illinois, Iowa, Kansas, Minnesota, Missouri, Montana, Nevada, New Mexico, New York, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, Wyoming • 🇺🇸 United StatesJunior💰 $18 - $22 per hourWebsite

About the role

Key responsibilities & impact

Process clients’ first notice of loss claim reports received through Zurich’s phone & non-phone reporting options in a timely and accurate manner
Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others to provide an effective service and clear advice to colleagues and customers
Liaise with internal and external clients to exchange information, clarify facts, and resolve queries and/or problems efficiently
Provide feedback and recommendations to the team to improve the quality of customer care
Follow procedures to ensure adherence to the company’s risk and compliance policies

Requirements

What you’ll need

High School Diploma or Equivalent
+6 months Customer Service experience
Data entry experience
Designated workspace free from noise and other distractions
Minimum internet connection via stable, high-speed internet connection of at least 5 Mbps up and 10 Mbps down
6 months call center experience preferred
Strong data entry skills and the ability to type 32 WPM or more
Demonstrated proficiency in Windows based operating systems and Microsoft office
Ability to navigate multiple computer screens and browsers quickly and accurately
Strong comprehension skills, professional demeanor
Solid oral & written communication skills
Demonstrated strong attention to detail and solid problem-solving skills
Insurance knowledge preferred

Benefits

Comp & perks

Amazing PTO
401K Match
Career mobility
Medical, Vision & Dental

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entrycustomer serviceinsurance knowledgeproblem-solvingattention to detailtyping speed 32 WPMWindows operating systemsMicrosoft Office

Soft Skills

strong comprehension skillsprofessional demeanororal communicationwritten communication

Certifications

High School Diploma or Equivalent