Reservations Representative – Contact Center

Avis Budget Group International

Specialty Reservations Representative at Avis Budget Group handling customer inquiries and enhancing customer satisfaction through effective communication. Responsible for car rental reservations and customer loyalty efforts.

Posted 6/2/2026full-timeRemote • Oklahoma • 🇺🇸 United StatesJuniorMid-Level💰 $16 per hourWebsite

About the role

Key responsibilities & impact

Accurately clarify, research and communicate information to provide options that fulfill customer needs in response to inquiries, requests and requirements related to new and existing car rental reservations
As appropriate cross sell ancillary products & services to obtain and grow revenue
Insure that all interactions are in accordance with company policies and standards of customer service and professionalism
Customers include Prestige (Chairman's Club, President's Club, CEO, etc.), Corporate Tour and general consumer groups
Accurately clarify, research and communicate information to provide and implement solutions in response to customer inquiries, requests and issues related to past and future car rentals
Customers include Prestige (Chairman's club, President's club, CEO, etc.), Corporate Tour and general consumer groups
Accurately input required data into various company systems for tracking and retention of customer records
Insure that all interactions are in accordance with company policy and standards of customer service and professionalism
Provide highly accurate and prompt assistance, completion and processing of forms and/or reports related to reservation special handling requirements or requests
Coordinate forthcoming reservations and/or investigate customer service issues through telephone and email communication with field operations personnel
Insure accurate and timely completion of adjustments for customers
Prepare communications to customers using professional standards of vocabulary and grammar
Participate in special projects and/or conduct various other duties as may be required or assigned

Requirements

What you’ll need

High School diploma
Minimum of 2 years current related experience in a customer care environment or inside sales
For work-from-home (WFH) roles, previous WFH experience is preferred
Excellent verbal and written communication skills
Effective listening and telephone skills
Strong negotiation, decision making, and problem-solving skills
Strong analytical, mathematical skills and organizational skills
Advanced computer skills using MS Outlook, MS Office and multiple specialized applications
Ability to handle complex customer issues while maintaining a positive attitude
Ability to demonstrate strong initiative to exceed expectations
Attention to detail, and ability to work independently and in teams
Ability to speak, read and write English fluently
WFH employees must maintain a non-disruptive, distraction-free, designated, safe and ergonomically sound work environment where business information can be discussed and maintained in a confidential and secure manner
WFH employees must maintain high speed internet sufficient to provide secure, consistent and uninterrupted internet access necessary to perform their job, including attendance at video conferences or on meeting platforms
Regular and punctual attendance is required

Benefits

Comp & perks

Access to Medical, Dental, Vision, Life and Disability insurance
Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
401(k) Retirement Plan with company matched contributions
Full training to learn the business and enhance professional skills
Employee discounts, including discounted prices on the purchase of Avis/Budget cars
Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer careinside salesdata inputreservation processingproblem-solvinganalytical skillsmathematical skillsorganizational skillsnegotiation skillscommunication skills

Soft Skills

verbal communicationwritten communicationeffective listeningpositive attitudeinitiativeattention to detailteamworkindependenceprofessionalismcustomer service

Certifications

High School diploma