Avis Budget Group International

Call Center Representative

• Liaison between company and customers to retain and grow specialty customer business
• Research, resolve, and respond to customer inquiries regarding car rental experience
• Generate revenue by cross-selling ancillary products and services
• Input data into company systems for tracking and retention of customer records
• Provide highly accurate and prompt assistance related to reservation special handling
• Coordinate forthcoming reservations and/or investigate customer service issues
• Prepare professional communications to customers
• Participate in special projects and/or conduct other duties as required or assigned

Specialty Reservations Representative

Financial Planning and Analysis

• Supporting revenue budgeting, forecasting, and long-term planning for international countries
• Managing and owning month-end revenue reporting templates
• Delivering insightful monthly reporting, variance analysis, and KPI dashboards using QlikView, Tableau, and PBCS
• Presenting actionable insights to senior leadership to support strategic decisions
• Attending and contributing to forecasting review calls
• Partnering with the commercial team to influence business decisions through data
• Conducting ad hoc revenue and cost analysis
• Forecasting revenue-related costs and analysing performance against targets
• Supporting the commercial team with SIP (Sales Incentive Plan) targets and results analysis

Operations

• Rotate through key operational areas including Sales, Logistics, and Customer Service during an eight-week structured training program
• Transition into a supervisory role overseeing daily operations and sales functions after training
• Ensure maximization of fleet, revenue, customer satisfaction and employee management
• Receive mentorship to develop skills and advance from Operations Manager to Area Vice President
• Lead teams to enhance financial profitability, operational efficiency, and improve customer satisfaction

Specialty Reservations Representative

Financial Planning and Analysis

Operations Management Trainee