Avis Budget Group International

Call Center Representative

• Accurately clarify, research and communicate information to provide options that fulfill customer needs in response to inquiries, requests and requirements related to new and existing car rental reservations
• As appropriate cross sell ancillary products & services to obtain and grow revenue
• Insure that all interactions are in accordance with company policies and standards of customer service and professionalism
• Customers include Prestige (Chairman's Club, President's Club, CEO, etc.), Corporate Tour and general consumer groups
• Accurately clarify, research and communicate information to provide and implement solutions in response to customer inquiries, requests and issues related to past and future car rentals
• Customers include Prestige (Chairman's club, President's club, CEO, etc.), Corporate Tour and general consumer groups
• Accurately input required data into various company systems for tracking and retention of customer records
• Insure that all interactions are in accordance with company policy and standards of customer service and professionalism
• Provide highly accurate and prompt assistance, completion and processing of forms and/or reports related to reservation special handling requirements or requests
• Coordinate forthcoming reservations and/or investigate customer service issues through telephone and email communication with field operations personnel
• Insure accurate and timely completion of adjustments for customers
• Prepare communications to customers using professional standards of vocabulary and grammar
• Participate in special projects and/or conduct various other duties as may be required or assigned

Reservations Representative – Contact Center

Procurement

• Architect, align, and lead the implementation of the Global Source to Pay for Avis Budget globally, including the creation and implementation of an agile technology roadmap and global procurement policy.
• Create, align, and oversee the rollout of the Global Procurement Policy to ensure Avis Budget Group extracts maximum value for its billions of third-party expenses and meets regulatory, safety, ESG, and other key standards.
• Create, align, and lead the technology roadmap for Global Procurement (key priority will be Procure to Pay as well as a Contract Lifecycle Management (CLM) system).
• Lead the governance for all Global Procurement value delivery – savings, cost avoidance, working capital.
• Support the Global Chief Procurement Officer in the creation of the Strategic Plan as well as the Annual Operating Plan.
• Support the Global Chief Procurement Officer in the creation of a total capability program for Global Procurement, including learning plan for all associates.
• Manage a team of direct reports (2-3 FTEs), including data analysts and market intelligence analysts.

Director of Procurement Systems – Strategic Initiatives

Content Writer

• Prepare and process complex vehicle warranty claims and non-warranty Electronic Repair Orders in designated timeframes across multiple lines with high level of attention to detail
• Reconcile / correct (when applicable) rejected claims in a timely, efficient manner
• Attend occasional meetings, as needed – some optional, some mandatory
• Reconcile / Process multiple location queue’s to reduce aging ERO’s
• Contact OEMs for necessary approvals and/or goodwill (after warranty) adjustments and processing concerns
• Obtain approvals and adjustments within the organization’s and the manufacturer's policies and procedures
• Produce various claims processing productivity reports
• Report unresolved concerns and/or problems to Warranty Specialist / Manager
• Maintain regular contact with management, Warranty and Maintenance Staff

Warranty Writer

Account Executive

• Manage, grow and develop your assigned portfolio of corporate accounts, and maintain projected revenue targets
• Build and maintain relationships with accounts, as well as internal stakeholders
• Identity and implement growth opportunities, and coordinate with Marketing and Pricing on launching strategic opportunities
• Negotiate contract renewals
• Manage the day-to-day relationship with account, including customer service, marketing, and reporting inquiries from accounts
• Lead business reviews, and strategic planning sessions with accounts
• Evaluate existing partnerships and determine actions to optimize performance

Reservations Representative – Contact Center

Director of Procurement Systems – Strategic Initiatives

Warranty Writer

Key Account Executive