Call Center Representative

• Answers phones promptly and professionally
• Responsible for scheduling patient appointments
• Entering and updating patient demographic information
• Verifying insurance information
• Resolves patient concerns
• Updates registration and insurance information for existing patients

Call Center Patient Representative

• Make outbound calls encouraging current blood donors to schedule appointments
• Use computer systems to document information
• Provide friendly, professional service on every call
• Follow clear processes and training to support blood donor needs
• Work with a supervisor who’s invested in your success

Call Center Agent

• Responsible for member service from various contact channels including but not limited to telephone, e-mail, fax, or web site
• Answers inquiries pertaining to the credit union's products and services, performs monetary transactions and account maintenance
• Solves problems requiring review of account and transaction history, and the use of source documents
• Cross sells credit union products/services to meet member’s needs and establishes new services on-line
• Accept and process continuous member calls and other interactions
• Establish caller identity to ensure confidentiality of member information and to protect the member and the credit union from financial loss
• Answer questions, solve member problems concerning credit union products and services, and respond to complaints
• Process member requests including but not limited to monetary transfers and other monetary transaction, stop payments, lost or stolen ATM/Debit Cards, address changes, third party deposit verifications, and share draft/check reorders
• Review account status, answer questions and solve member problems pertaining to an existing Visa account
• Review account status, answer questions and solve member problems pertaining to existing secured or unsecured loans, home equity loans, and mortgage loans
• Accept loan by phone applications (secured, unsecured & Visa) and begin the loan work-up process as determined by the Vice President of Lending
• Actively cross sells products and services supporting the credit union's objective of increasing PFI (primary financial institution) relationships
• Make independent decisions to reverse fees, give provisional credit, override lockouts, remove account holds, add & delete special messages and reverse transactions according to credit union policies and procedures
• Responsible for daily balancing of all financial transactions performed
• Perform general clerical duties, such as filing and preparing mailings
• Ensures compliance with all federal and state laws and regulations, including the Bank Secrecy Act, Patriot Act, and Office of Foreign Asset Controls, and should request legal interpretation as necessary
• Must ensure subordinates are also compliant with such laws and regulations
• Perform other duties as assigned

Contact Center Representative

• Handling member inquiries, resolving issues, and providing exceptional customer service
• Answering customer calls and emails promptly and professionally
• Primary contact for video banking communication
• Providing accurate and efficient assistance to members in resolving their inquiries, concerns, or complaints
• Troubleshooting technical issues and providing guidance on product or service features
• Documenting detailed information about customer interactions in our database
• Recommending products and educating members to help meet their financial goals
• Maintaining professionalism, empathy, and a member-centric attitude while interacting with members
• Collaborating with other Remote Service Professionals to improve member service
• Help to train new employees and inform them about company’s policies
• Make fraud prevention, security, and accuracy a top priority
• Adhering to company policies, guidelines, and protocols for consistent service delivery

Contact Center Agent

• Responsible for managing inbound calls throughout your entire shift
• Effectively utilize multiple tools and more than ten systems to accurately and efficiently assist travelers
• Handle emails and process requests while multitasking in a fast-paced environment
• De-escalate challenging calls
• Collaborate with the team
• Support side projects that showcase leadership and drive continuous improvement
• Meet and maintain Service Level Agreement (SLA) targets by ensuring timely response, resolution, and overall service quality standards

Call Center Agent – Travel Benefits

• Manage the registration, scheduling, and rescheduling processes for new and existing patients.
• Ensure accurate record management by obtaining and communicating relevant patient information, such as identification, patient history, insurance details, missed appointment policy, therapist arrival instructions, and intake forms.
• Receive, screen, and coordinate telephone calls from healthcare providers.
• Proactively make outbound calls and send emails to patient leads.

Patient Onboarding Associate – Call Center, Part Time

• Serve as the ambassador and voice for ProMedica’s HIM department and myChart support
• Provide a positive first impression to patients
• Effectively communicate the process of obtaining medical records
• Help myChart users with questions about the app
• Keep a record of all requests and be responsible for accepting and posting payments to release of information about patient accounts

HIM Call Center Representative

• Answering inbound calls promptly and professionally on behalf of our business clients
• Communicate fluently in both English and Spanish
• Take accurate, clear messages and relay them to clients in real time
• Schedule appointments and provide general client support per client instructions
• Following client specific call-handling instructions with care and consistency
• Deliver a warm, efficient, and courteous experience on every call

Bilingual Call Center Agent

• Partner with leadership to understand current customer experience and adjust staffing to improve customer experience.
• Create and maintain schedules for Customer Service staff to ensure optimal coverage for service level goals.
• Coordinate with appropriate staff and departments to schedule training, meetings and other events into the workforce management system.
• Administer staff scheduling needs and time off requests in a fair and consistent manner.
• Monitor call center activity and make recommendations for immediate changes to ensure call center coverage meets customers' needs.
• Monitor and record all exceptions to planned schedules to provide current analysis.
• Advise Call Center Management of expected performance concerns and recommend solutions.
• Create and distribute ad hoc reports as needed to analyze trends.

Call Center Analyst, Workforce Management

• Join our team as a Benefits Call Center Representative.
• Work in customer service.
• Solve complex problems and deliver solutions.
• Work collaboratively as a dependable team player.

Benefits Call Center Representative

• Under the supervision of the DWIHN Call Center Director, the Substance Use Disorder (SUD) Technician is responsible for conducting brief screenings, electronic case review and providing authorization and care management services.
• This position is responsible for providing behavioral health utilization management services for the treatment provider network through the implementation and facilitation of outpatient, withdrawal management, residential authorizations and case management processes.
• Determines appropriate levels of care for referral, assisting clients in selecting an appropriate SUD provider.
• Initiates referrals to selected provider.
• Conducts initial intakes.
• Discusses with the client the rationale, purpose, and procedures associated with the screening and assessment process to facilitate the client’s understanding and cooperation.
• Gathers and assesses information and summarizes data for the client.
• Assesses and determines the severity of client’s substance use disorder.
• Matches client needs with community resources to facilitate positive client outcomes.
• Provides continual evaluation of the client’s safety, relapse potential, and the need for crisis intervention.
• Monitors client’s compliance with services and assists with aftercare/recovery plan services.

Call Center Technician

• Answer inbound customer calls professionally
• Schedule appointments and update customer accounts
• Provide clear information and handle questions with patience and empathy
• Meet call quality and productivity goals
• Work independently in a quiet home office
• Adapt quickly to changes in systems and procedures

Call Center

• Handle inbound and outbound customer calls
• Schedule appointments
• Process and review work orders
• Ensure required documentation is complete
• Submit completed work orders for payment processing
• Work directly with field technicians to obtain missing information
• Request corrections
• Ensure work orders meet client requirements before submission

Part-Time Call Center Representative

• Process clients’ first notice of loss claim reports received through Zurich’s phone & non-phone reporting options in a timely and accurate manner
• Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others to provide an effective service and clear advice to colleagues and customers
• Liaise with internal and external clients to exchange information, clarify facts, and resolve queries and/or problems efficiently
• Provide feedback and recommendations to the team to improve the quality of customer care
• Follow procedures to ensure adherence to the company’s risk and compliance policies

Claims Call Center Representative

• Provides administrative service, support, navigation & / or solutions
• Performs clerical functions including customer service, data entry, maintenance & organization of records
• Collaborate on performance improvement activities as indicated by outcomes in program efficiency & patient & / or customer experience
• Respond to HR inquiries related to benefits, payroll, leave administration

Call Center Representative jobs in Missouri

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