Call Center

Scope Services, Inc.

Call Center Representative managing customer inquiries and appointment scheduling. Fully remote position requiring excellent communication and independent work skills.

Posted 6/12/2026full-timeRemote • Missouri • 🇺🇸 United StatesMid-LevelSenior💰 $15 - $16 per hourWebsite

About the role

Key responsibilities & impact

Answer inbound customer calls professionally
Schedule appointments and update customer accounts
Provide clear information and handle questions with patience and empathy
Meet call quality and productivity goals
Work independently in a quiet home office
Adapt quickly to changes in systems and procedures

Requirements

What you’ll need

Excellent verbal communication & active listening
Strong multitasking and problem-solving skills
Customer-first mindset with patience and empathy
Reliable, distraction-free home office and high-speed internet
Responsible, self-directed, and able to work independently
Must be willing to work evenings and Saturdays
Previous call center/customer service experience preferred
High school diploma or equivalent

Benefits

Comp & perks

Fully remote work-from-home position
Paid training
Supportive virtual team environment
401(k)
Dental insurance
Health insurance
Vision insurance

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

verbal communicationactive listeningmultitaskingproblem-solvingcustomer-first mindsetpatienceempathyself-directedindependent work

Certifications

high school diplomaequivalent