Scope Services, Inc.

IT Support

• Own assigned product or capability area within the Product Enablement portfolio
• Translate strategic business priorities into product plans
• Define and maintain a prioritized product backlog
• Develop and refine epics, features, and user stories
• Work across business, AI, IT, Data, architecture, cybersecurity, and operations teams
• Ensure product work aligns with governance and compliance standards
• Gather user feedback and translate insights into product improvements

IT Product Manager III

Data Engineer

• Manage and maintain all software and hardware for Gas SCADA and Remote Terminal Unit (RTUs)
• Implement and design RTU programming to support field projects
• Troubleshoot the SCADA system for uninterrupted operations
• Evaluate and integrate latest gas monitoring equipment and telecommunication options
• Support all company capital projects in SCADA until fully commissioned

IT Data Engineer IV

Call Center Representative

• Answer inbound customer calls professionally
• Schedule appointments and update customer accounts
• Provide clear information and handle questions with patience and empathy
• Meet call quality and productivity goals
• Work independently in a quiet home office
• Adapt quickly to changes in systems and procedures

Call Center

• Handle inbound and outbound customer calls
• Schedule appointments
• Process and review work orders
• Ensure required documentation is complete
• Submit completed work orders for payment processing
• Work directly with field technicians to obtain missing information
• Request corrections
• Ensure work orders meet client requirements before submission

Part-Time Call Center Representative

Engineer

• Manage and maintain software and hardware for Gas SCADA
• Implement and design RTU programming
• Troubleshoot SCADA system issues
• Evaluate and integrate gas monitoring equipment
• Support all company capital projects in SCADA

IT Product Manager III

IT Data Engineer IV

Call Center

Part-Time Call Center Representative

SCADA Engineer