Contact Center Agent

Public Service Credit Union

Contact Center Agent providing exceptional customer service handling inquiries and resolving issues for Public Service Credit Union. Collaborate with team members to enhance member service experience.

Posted 7/17/2026full-timeRemote • Missouri • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills, with a focus on resolving inquiries and providing accurate assistance. Proficient in multitasking and maintaining attention to detail in a fast-paced environment while adhering to company policies.

Highest-signal resume keywords

Customer ServiceProblem-SolvingVerbal CommunicationWritten CommunicationFinancial Institution Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyAttention to DetailMultitaskingProfessionalism

Industry Keywords

Member InquiriesVideo BankingFraud PreventionSales ExperienceService Delivery

About the role

Key responsibilities & impact

Handling member inquiries, resolving issues, and providing exceptional customer service
Answering customer calls and emails promptly and professionally
Primary contact for video banking communication
Providing accurate and efficient assistance to members in resolving their inquiries, concerns, or complaints
Troubleshooting technical issues and providing guidance on product or service features
Documenting detailed information about customer interactions in our database
Recommending products and educating members to help meet their financial goals
Maintaining professionalism, empathy, and a member-centric attitude while interacting with members
Collaborating with other Remote Service Professionals to improve member service
Help to train new employees and inform them about company’s policies
Make fraud prevention, security, and accuracy a top priority
Adhering to company policies, guidelines, and protocols for consistent service delivery

Requirements

What you’ll need

18 years or older with a high school diploma or GED equivalent
2+ years of related experience
Excellent verbal and written communication skills
Strong problem-solving skills
Ability to multitask and prioritize tasks in a fast-paced environment
Strong attention to detail and accuracy
Flexibility to work shifts, including evenings, weekends, and holidays as required
Financial Institution Experience (Preferred)
Sales Experience (Preferred)

Benefits

Comp & perks

Top quality health insurance (Full Time)
Paid Time Off (accrued and available for use immediately)
Paid holidays
Banking hours / Closed on Sundays
Tuition Reimbursement
Employer Provided Retirement Benefits 401(K) Plan
Dental & Vision Insurance (Full Time)
Short & Long-Term Disability (Full Time)
Life Insurance (Full Time)