Public Service Credit Union

Call Center Representative

• Handling member inquiries, resolving issues, and providing exceptional customer service
• Answering customer calls and emails promptly and professionally
• Primary contact for video banking communication
• Providing accurate and efficient assistance to members in resolving their inquiries, concerns, or complaints
• Troubleshooting technical issues and providing guidance on product or service features
• Documenting detailed information about customer interactions in our database
• Recommending products and educating members to help meet their financial goals
• Maintaining professionalism, empathy, and a member-centric attitude while interacting with members
• Collaborating with other Remote Service Professionals to improve member service
• Help to train new employees and inform them about company’s policies
• Make fraud prevention, security, and accuracy a top priority
• Adhering to company policies, guidelines, and protocols for consistent service delivery

Contact Center Agent