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Agent, Colleague Support, HRSS – Tier I Contact Center
Trinity HealthAgent providing HR support for Trinity Health via remote work. Responsible for administrative service and customer support in HR inquiries and processes.
About the role
Key responsibilities & impact- Provides administrative service, support, navigation & / or solutions
- Performs clerical functions including customer service, data entry, maintenance & organization of records
- Collaborate on performance improvement activities as indicated by outcomes in program efficiency & patient & / or customer experience
- Respond to HR inquiries related to benefits, payroll, leave administration
Requirements
What you’ll need- Associate’s degree or equivalent experience
- Minimum 1+ years of progressive experience in a high-volume contact center or customer service role
- Demonstrated proficiency in Workday, UKG, Cisco, or similar HRIS and Contact Center systems
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entryrecord maintenancecustomer serviceperformance improvementHR inquiriesleave administration
Soft Skills
administrative supportcollaborationorganizationcommunication
Certifications
Associate’s degree