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Agent, Colleague Support, HRSS – Tier I Contact Center
Trinity HealthAgent providing HR support for Trinity Health via remote work. Responsible for administrative service and customer support in HR inquiries and processes.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
data entryrecord maintenancecustomer serviceperformance improvementHR inquiriesleave administration
Soft Skills
administrative supportcollaborationorganizationcommunication
Tools & Technologies
WorkdayUKGCiscoHRISMicrosoft Office Suite
Certifications & Qualifications
Associate’s degree
Industry Keywords
high-volume contact centercustomer experienceprogram efficiency
About the role
Key responsibilities & impact- Provides administrative service, support, navigation & / or solutions
- Performs clerical functions including customer service, data entry, maintenance & organization of records
- Collaborate on performance improvement activities as indicated by outcomes in program efficiency & patient & / or customer experience
- Respond to HR inquiries related to benefits, payroll, leave administration
Requirements
What you’ll need- Associate’s degree or equivalent experience
- Minimum 1+ years of progressive experience in a high-volume contact center or customer service role
- Demonstrated proficiency in Workday, UKG, Cisco, or similar HRIS and Contact Center systems
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development