Call Center Agent

Versiti Inc.

Call Center Agent in Grand Rapids engaging blood donors to schedule appointments. Providing exceptional service and support to enhance donor experience in a supportive team environment.

Posted 7/21/2026full-timeGrand Rapids • Missouri • 🇺🇸 United StatesJunior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and attention to detail. Proficient in using computer systems for data entry and documentation while collaborating in a team-oriented environment.

Highest-signal resume keywords

Customer Service ExperienceExcellent Verbal CommunicationData Entry SkillsSales TechniquesMulti-Channel Contact Center Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntrySales TechniquesAttention to DetailResults-OrientedMulti-Tasking

Soft Skills

Verbal CommunicationWritten CommunicationTeam CollaborationProactive CommunicationProfessional Service

Tools & Technologies

Microsoft OfficeJob-Specific Applications

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Contact Center EnvironmentOutbound CallsBlood Donor Services

About the role

Key responsibilities & impact

Make outbound calls encouraging current blood donors to schedule appointments
Use computer systems to document information
Provide friendly, professional service on every call
Follow clear processes and training to support blood donor needs
Work with a supervisor who’s invested in your success

Requirements

What you’ll need

High School Diploma required equivalent required
1-3 years customer service experience, preferably in a contact center environment required
Excellent verbal and written communication skills required
Ability to demonstrate sales techniques and overcome objections required
Good attention to detail and accurate data entry skills required
Results-oriented / collaborates with management to meet individual goals required
Ability to multi-task and proactively communicate progress/obstacles required
Ability to perform in a team-oriented environment required
Proficient computer skills (Microsoft Office) and ability to learn job-specific applications required
Moderate to high level of experience working within a multi-channel contact center (social media, chat, email, text) – helpful in order to advance to an Agent II role required

Benefits

Comp & perks

Predictable and consistent schedules
Paid training — we teach you everything you need to know
Supportive supervisors and a team‑oriented culture
Benefits package (medical, dental, vision, PTO, 401K)