Call Center Representative

• Handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support
• Use guided systems and resources to deliver high-quality customer care
• Maintain professionalism, accuracy, and brand alignment
• Offer schedule flexibility once certified

Inbound Call Center Agent

• Serve as a direct point of contact for individuals registering for disaster assistance.
• Conduct all calls with patience, tact, and courtesy to determine needs, and provide instructions and/or referrals.
• Enter information into Windows-based computer database as required, while following instructions and conducting a scripted interview.
• Provide phone numbers and agency referrals as necessary for applicable secondary support organizations and other assistance.
• Escalate dissatisfied callers to proper channels.
• Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications, such as reading, writing, and speaking English fluently.

Bilingual Contact Center Agent, Spanish/English

• Serve as the primary point of contact via telephone with customers
• Handle all call types and save/sell appropriate services to customers
• Achieve daily, weekly, and/or monthly sales and retention goals
• Understand the complete line-up of Vyve products and their value to the customer
• Answer inbound calls and perform at multiple task levels with computer and software applications for 8 to 10 hours per day

Retention Sales Representative – Call Center

• The purpose of the Call Center Registered Nurse is to provide and document clinical call center services for patients. The role will also provide education and support to patients related to the product and the self-injection technique for the product. The Call Center Registered Nurse will follow all processes and call scripts established by the manufacturer for the program in order to meet all regulatory requirements. Acts as liaison between healthcare providers, patients and patient care advocates to answer clinical questions as designated in the product label.
• - Provide education on the product and the self-administration technique according to the call scripts provided by the manufacturer and the guardrails established by the manufacturer
• - Receive inbound phone calls and make outbound phone calls to patients
• - Support patients through injection training and education by setting proper expectations of treatment
• - Provide education and training to healthcare providers if designated by the program
• - Document all inbound and outbound calls and other activities within the program database
• - Other tasks as necessary

Call Center Registered Nurse

• Perform outbound surveys from home with respondents and accurately record their answers in both Spanish and English
• Collect and record opinions on topics from politics to customer satisfaction and beyond
• Work as part of Dynata’s Virtual Call Center team as a bilingual part-time telephone interviewer

Virtual Call Center Agent – Bilingual, Spanish/English

• Responsible for managing inbound calls throughout your entire shift
• Effectively utilize multiple tools and more than ten systems to accurately and efficiently assist travelers
• Handle emails and process requests while multitasking in a fast-paced environment
• De-escalate challenging calls
• Collaborate with the team
• Support side projects that showcase leadership and drive continuous improvement
• Meet and maintain Service Level Agreement (SLA) targets by ensuring timely response, resolution, and overall service quality standards

Call Center Agent – Travel Benefits

• Communicate and connect with established and prospective CBN partners through ministering prayer using accepted biblical doctrine
• Share information about CBN and its affiliated ministries
• Encourage financial support
• Facilitate ministry activities and contribute to CBN’s Biblical mission to advance the Gospel of Jesus Christ worldwide

Bilingual Contact Center Representative

• Communicate and connect with established and prospective CBN partners through ministering prayer
• Share information about CBN and its affiliated ministries
• Encourage financial support for CBN
• Serve in ministry activities and contribute to CBN’s Biblical mission

Contact Center Representative – Full Time & Part Time

• Perform outbound surveys from home with respondents and accurately record their answers
• Collect and record opinions on various topics ranging from politics to customer satisfaction
• Send collected data to clients to help them make informed business decisions

Call Center Agent

• Join Dynata’s Virtual Call Center team as a part-time telephone interviewer and earn extra cash remotely!
• Perform outbound surveys from home with respondents and accurately record their answers.
• The opinions you collect and record are sent to our clients to help them make more informed business decisions.
• Must be available to work within the hours of 5:00 PM – 10:00 PM EST Monday – Friday and 11:00 AM – 7:00 PM EST Saturday – Sunday.
• Must be able to work 1 weekend shift (either a Saturday or Sunday) each week.
• Minimum 4 consecutive hours per shift
• Minimum 20 hours per week

• Provide high-quality support for mutual fund transaction processing
• Deliver a strong customer experience
• Handle complex inquiries and guide team members
• Drive process improvements
• Process mutual fund transactions with a customer-focused approach
• Provide proactive and innovative solutions to client inquiries
• Handle complex customer interactions including escalations, trade entry, account inquiries, and research requests
• Identify and recommend process improvements and new procedures
• Deliver consistent, high-quality service across all contact center interactions

Financial Services Contact Center Team Lead

• Partner with leadership to understand current customer experience and adjust staffing to improve customer experience.
• Create and maintain schedules for Customer Service staff to ensure optimal coverage for service level goals.
• Coordinate with appropriate staff and departments to schedule training, meetings and other events into the workforce management system.
• Administer staff scheduling needs and time off requests in a fair and consistent manner.
• Monitor call center activity and make recommendations for immediate changes to ensure call center coverage meets customers' needs.
• Monitor and record all exceptions to planned schedules to provide current analysis.
• Advise Call Center Management of expected performance concerns and recommend solutions.
• Create and distribute ad hoc reports as needed to analyze trends.

Call Center Analyst, Workforce Management

• Join our team as a Benefits Call Center Representative.
• Work in customer service.
• Solve complex problems and deliver solutions.
• Work collaboratively as a dependable team player.

Benefits Call Center Representative

• Collects payment on assigned delinquent accounts by reviewing documentation
• Contacts customers/clients by telephone and/or written correspondence
• Arranges repayment schedules in order to minimize loss to the organization

Call Center Collector

• Process clients’ first notice of loss claim reports received through Zurich’s phone & non-phone reporting options in a timely and accurate manner
• Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others to provide an effective service and clear advice to colleagues and customers
• Liaise with internal and external clients to exchange information, clarify facts, and resolve queries and/or problems efficiently
• Provide feedback and recommendations to the team to improve the quality of customer care
• Follow procedures to ensure adherence to the company’s risk and compliance policies

Call Center Representative jobs in Kansas

See all jobs on JobTailor

Inbound Call Center Agent

Bilingual Contact Center Agent, Spanish/English

Retention Sales Representative – Call Center

Call Center Registered Nurse

Virtual Call Center Agent – Bilingual, Spanish/English

Call Center Agent – Travel Benefits

Bilingual Contact Center Representative

Contact Center Representative – Full Time & Part Time

Call Center Agent

Call Center Agent

Financial Services Contact Center Team Lead

Call Center Analyst, Workforce Management

Benefits Call Center Representative

Call Center Collector

Claims Call Center Representative