Call Center Representative

• Determine staffing targets, call volume trends and forecast changes based on capacity model
• Facilitate project work and schedule change adjustments
• Administer off phone time and training schedules
• Identify and recommend opportunities for process improvement and risk control development
• Provide guidance through mentoring, training and development
• Make decisions and resolve issues to meet business objectives
• Interpret policies, procedures, and compliance requirements
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Contact Center Planning Analyst

• Oversee and support new call center hires through onboarding, training, and nesting progression.
• Ensure proficiency, productivity, and seamless transition to production while managing engagement, expectations, and career development.
• Act as the liaison for Talent Acquisition, Interviewing Team, Learning & Development.
• Coordinate training and nesting logistics for each incoming class.
• Manage expectations, attendance, engagement, and skill transfers for direct reports.
• Enhance results and reduce attrition by supporting new hires during their ramp-up period.
• Address behavioral and attendance issues for a team of employees.

Associate Director – Call Center

• Provides the highest level of customer service patients and incoming callers via telephone
• Answer incoming calls in a friendly, courteous, professional & positive manner
• Maintain accurate records by verifying/obtaining patient demographic & insurance information
• Forward calls to appropriate practice/department for additional follow-up
• Document and enter messages into practice management system
• Promptly address inbound email inquiries and requests from patients
• Handle making outbound calls to schedule patients upon request
• Work collaboratively & courteously with all other departments to ensure a positive patient experience

Patient Call Center Coordinator

• Process clients’ first notice of loss claim reports received through Zurich’s phone & non-phone reporting options in a timely and accurate manner
• Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others to provide an effective service and clear advice to colleagues and customers
• Liaise with internal and external clients to exchange information, clarify facts, and resolve queries and/or problems efficiently
• Provide feedback and recommendations to the team to improve the quality of customer care
• Follow procedures to ensure adherence to the company’s risk and compliance policies

Claims Call Center Representative

• Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines.
• Accurately collect information required by individual programs and correctly capture in specific program databases.
• Exhibit effective communication and tele-management skills.
• Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
• Possess effective organizational skills, including working with multiple projects simultaneously.
• Adhere to all company policies and Standard Operating Procedures.
• Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

Contact Center Representative

• Offer subject matter expertise to patients and handle escalated calls
• Manage Salesforce and our message center
• Handle insurance tasks
• Set an example by meeting SLAs consistently
• Occasionally lead team huddles and meetings
• Attend on-boarding and learn about OrthoFi’s culture
• Train in our OrthoFi Software
• Complete customer service and collections specific on-boarding curriculum
• Handle all outbound and inbound communications with financially responsible parties

Bilingual Orthodontic Contact Center Representative

• Manage inbound and outbound contact centers by utilizing Alvaria Advanced outreach, Unified Command and Control (UCC) and Genesys.
• Future state, manage Inbound and outbound contact centers utilizing Five9 and Acqueon (ACM)
• Provide subject matter knowledge and interpretation of procedures to key business partners
• Coordinate and monitor implementation and maintenance of processes, procedures, and policies
• Interact with immediate Strategy and Execution colleagues on operational initiatives
• Provide support for a variety of diverse support functions for multiple business groups or a specific line of business

Contact Center Planning Analyst – Dialer Execution Administrator

• Maintains basic knowledge of surgeries performed at American Vision Partners facilities
• Counsels patients for surgery by providing clear, concise details about what to expect for the surgery
• Able to educate patients on the pre/post-operative instructions and the consents for surgeries
• Reviews all surgery paperwork to ensure we have received back from the patient the necessary signed documents
• Schedules necessary appts, as appropriate by specialty
• Monitors surgery schedules for cancellations/no-shows to ensure patient is contacted to reschedule
• Ensures all patient out of pocket money owed is documented and collected prior to surgery
• Helps to maintain referring provider relationships
• Helps create an exceptional patient experience
• Monitors the voicemail inbox and tasking inbox and responds to the inquiries to ensure patients are followed up with timely
• Answers incoming phone calls from patients concerning their surgery
• Maintains patient confidentiality at all times
• Participates in on-going training and continued education
• Encourages a team-oriented environment
• Performs any, and all additional duties as assigned

Call Center Premium Surgery Counselor

• Project management including team leadership
• Compile specifications, requirements and other program specific documentation from the client
• Write creative copy for interactive voice response scripts
• Track and manage scope, schedule and costs for project implementation
• Manage tasks and deliverables from client to technical resources
• Review both new and existing IVR programs for script to system accuracy and effective sales approach
• Analyze client reports and make suggestions to optimize scripts and/or offers
• Identify potential application and process improvements
• Provide excellent customer service to internal and external clients
• Prepare monthly billing documentation
• Prepare documentation for client business reviews
• Develop monthly revenue projections for each client
• Perform other related duties and assignments as required and as assigned by supervisor or other management
• Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately

Contact Center Account Manager

• Promotes strong and lasting customer relationships in a Contact Center environment
• Provides quality customer service and sales in an efficient and highly professional manner
• Achieves a high level of success by understanding customer needs and identifying opportunities to grow the business
• Creates an exceptional Customer experience by providing solutions at first point of contact
• Completes a broad range of financial transactions with accuracy and efficiency
• Follows all bank policies and procedures reducing risk to customers and business
• Participates fully as a collaborative member of the team, contributing to a positive, diverse, and inclusive work environment
• Actively participates in personal career development and takes ownership of personal growth

Contact Center Representative – Credit Card

• Provide first-level technical support to clients, resolving issues and ensuring high satisfaction.
• Troubleshoot and diagnose technical problems, guiding clients through solutions.
• Escalate complex issues to higher support tiers when necessary.
• Document client interactions and solutions provided to ensure accurate records.
• Collaborate with internal teams to improve support processes and client experiences.
• Maintain a strong understanding of Fiserv products to effectively assist clients.

Call Center Associate

• Leads a high-impact contact center function within Vanguard’s Participant Services.
• Oversees both onshore teams and offshore partner performance.
• Participates in the development of Vanguard's service model to enhance the client experience.
• Identifies trends and opportunities for improvement.
• Oversees changes to departmental policies and procedures.
• Develops working relationships with internal partners.

Senior Manager, Contact Center and Supplier Oversight

• Provides positive and professional inbound customer service to ensure issues are resolved efficiently
• Engages with prospective customers through various channels (live chat, phone, email, SMS) to guide through consumer banking services
• Takes ownership of customer concerns and resolves customer issues at first point of contact; escalates issues when necessary
• Ensures due diligence is taken to support the accuracy of all customer transactions
• Arrives on time and ready to receive/make customer calls as scheduled throughout the shift
• Engages customers/partners through a consultative approach to understand their current and future service needs
• Completes a broad range of financial transactions (e.g., transfers between accounts, debit card disputes, and/or other transactions, as necessary) in an accurate and efficient manner
• Contributes to and supports business objectives
• Participates in performance and development activities, including cross-training within own team

• Define and lead long-range outbound collections strategy across all delinquency stages, customer segments, and recovery phases — aligning portfolio philosophy with measurable business outcomes.
• Build and continuously evolve portfolio segmentation frameworks and contact strategies that optimize recovery rates while preserving customer experience.
• Identify macro delinquency trends, translate data-driven insights into strategic direction, and own portfolio-level recovery performance and continuous improvement roadmaps.
• Partner with Analytics to define performance measurement standards, predictive scoring models, and portfolio health metrics that drive proactive decisioning.
• Serve as the executive business owner of the Genesys Cloud collections ecosystem — owning dialing strategy architecture, campaign orchestration, routing logic, and automation design end-to-end.
• Apply hands-on Genesys Cloud expertise to configure, optimize, and govern platform performance, ensuring the technology infrastructure directly supports portfolio recovery objectives.
• Establish governance standards across internal and BPO teams for disciplined platform execution, compliance adherence, and consistent methodology.
• Partner with IT and Product on platform evolution, integrations roadmap, and long-term scalability planning to maintain competitive technological advantage.
• Evaluate emerging collections technology, regulatory shifts, and recovery methodologies — translating industry advancements into actionable platform improvements.
• Design and own KPI frameworks, performance scorecards, and accountability models that create transparency and drive consistent execution across the collections organization.
• Monitor performance against recovery targets, identify structural risks, and develop enterprise-level mitigation strategies before they impact portfolio outcomes.
• Deliver executive-ready insights, performance analyses, and strategic recommendations to senior leadership, translating operational data into business-level narratives.
• Act as a trusted strategic advisor to the VP of Contact Center on portfolio performance trends, operational risk, technology investment, and growth opportunities.
• Define strategic expectations, governance models, and SLA frameworks for all BPO partnerships supporting collections operations.
• Oversee performance standards, audit frameworks, and optimization strategy to ensure external partners align with enterprise collections methodology and compliance requirements.

Director of Contact Center Collections Strategy

• Respond to inbound calls from existing customers
• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
• Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
• Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation

Call Center Agent

• Demonstrate passion for curating extraordinary travel experiences for high-net-worth guests
• Handle inbound sales calls from consumers, identify their needs, and make travel recommendations
• Make follow-up outbound calls, overcome objections, and close the sale
• Provide personalized recommendations based on guests’ preferences and interests
• Build lasting relationships to drive consumer loyalty
• Explain cruise itineraries, onboard amenities, and pricing details
• Maintain accurate records of interactions and follow up with leads
• Enjoy working from home in a fully virtual environment
• Continuously exercise high ethical standards
• Remain coachable, open to feedback, highly motivated and driven to succeed with an entrepreneurial spirit

Inbound Sales Consultant

• Handle customer interactions (calls, chats, emails) in a fast-paced environment.
• Identify upselling opportunities and close deals to reach your sales and commissions targets.
• Accurately resolve issues related to service, billing, payments, and collections.
• Explain bills and product features clearly.
• Troubleshoot basic problems and seek higher support if needed.
• Build customer confidence and loyalty by resolving issues.
• Support various customer inquiries, including technical issues.
• Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.
• Paid training to set you up for success.

Call Center Sales Representative

• Perform outbound calls to obtain appropriate information and document accurately
• Responsible for answering in-bound calls and assisting customers with pharmacy related services
• Maintain strict professionalism in all communication methods while providing efficient, courteous, and friendly service
• Contact insurance companies for benefit investigation and coverage eligibility
• Provide prior authorizations and appeals support
• Assist patients with the enrollment process for manufacturer and non-profit organization copay assistance programs
• Update job knowledge by participating in educational opportunities and training activities
• Work efficiently both individually and within a team to accomplish required tasks
• Maintain and improve quality results by adhering to standards and guidelines by meeting quality standards set forth by program KPI’s
• Report ADE’s according to program policy and guidelines
• Adhere to all HIPAA guidelines
• May assist with onboarding new employees

Care Manager – Patient Support Call Center

• Conduct outbound calls to patients that qualify for adherence-based programs, ensuring timely and consistent communication
• Address patient concerns, troubleshoot issues, and provide appropriate resolutions, ensuring patient satisfaction and program success
• Identify clinical support needs and escalate calls to Pharmacists on the team to further discuss concerns
• Use CVS Procedures and guidelines to handle patient prescription requests within HIPAA guidelines
• Utilize computer systems, software, and databases to accurately record patient information and interactions
• Maintain confidentiality and adhere to all relevant patient privacy regulations and company policies during all interactions and data handling processes
• Collaborate with cross-functional teams to identify areas for program improvement
• Identify and communicate issues to senior level staff as appropriate

Tech, RX Call Center

• Proactively manage a high-volume pipeline of qualified leads and prospects
• Deliver high-impact visual presentations and product demonstrations via Google Meet to drive client engagement
• Educate clients on the value of professional accounting and tax services through a consultative, empathetic sales approach
• Strategically manage client relationships and provide exceptional follow-up to advance the sales cycle
• Master our CRM system and other sales tools to efficiently manage your pipeline and client information

See all jobs on JobTailor

Contact Center Planning Analyst

Associate Director – Call Center

Patient Call Center Coordinator

Claims Call Center Representative

Contact Center Representative

Bilingual Orthodontic Contact Center Representative

Contact Center Planning Analyst – Dialer Execution Administrator

Call Center Premium Surgery Counselor

Contact Center Account Manager

Contact Center Representative – Credit Card

Call Center Associate

Senior Manager, Contact Center and Supplier Oversight

Contact Center Representative

Director of Contact Center Collections Strategy

Call Center Agent

Inbound Sales Consultant

Call Center Sales Representative

Care Manager – Patient Support Call Center

Tech, RX Call Center

On-Site Call Center Sales Rep