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Call Center Representative
TechOp Solutions InternationalCall Center Representative responsible for managing incoming calls and documenting sensitive information for the client’s operations. Ensure accuracy, confidentiality, and compliance in a fast-paced environment.
About the role
Key responsibilities & impact- Answer and track incoming calls
- Prepare and submit accurate, detailed reports in government systems
- Accurately record all details in accordance with procedures
- Conduct database and open-source research
- Route and escalate calls appropriately
- Other duties, as assigned
Requirements
What you’ll need- 3 +years experience in a call center
- Associates Degree (preferred)
- Proven ability to multitask simultaneously communicating and inputting data
- Strong written and verbal communication skills
- Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
- Experience in handling sensitive information
Benefits
Comp & perks- TechOp Solutions is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
database researchopen-source researchdata inputreport preparation
Soft Skills
multitaskingcommunicationattention to detail
Certifications
Associates Degree