Bilingual Call Center Representative

Finity

Bilingual Wellness Services Representative assisting participants in health and wellness programs via inbound and outbound calls. Providing customer service and managing wellness program registrations in a fully remote capacity.

Posted 7/24/2026full-timeRemote • Arizona, Idaho, Utah • 🇺🇸 United StatesJunior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on health and wellness programs, ensuring compliance with HIPAA regulations while effectively managing multiple software interfaces. Bilingual fluency in English and Spanish enhances communication with diverse members.

Highest-signal resume keywords

Customer Service ExperienceBilingual Fluency in English/SpanishHIPAA ComplianceCall Center ApplicationsTyping Speed of 40 WPM

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceCall Center OperationsTyping Speed of 40 WPMQuality Assurance ProceduresHealth and Wellness Programs

Soft Skills

ProfessionalismComposure Under PressurePunctualityPerformance-Driven

Tools & Technologies

Call Center ApplicationsMicrosoft OfficeWellness PortalsSoftware Interfaces

Industry Keywords

HIPAA LawsPHI ProtectionInbound CallsOutbound CallsQuality Assurance Regulations

About the role

Key responsibilities & impact

Assist members from our remote call center
Conduct inbound and outbound calls for our health and wellness incentive programs in English and Spanish
Summarize notes for each call accurately in accordance with Finity’s quality assurance procedures
Provide consistently excellent customer service
Register members to wellness programs
Assist members with navigating our wellness portals and ordering catalog items
Manage multiple software interfaces for different wellness programs according to member needs
Maintain consistent punctuality and attendance to provide complete call queue coverage at all times
Follow best practices regarding HIPAA laws and protection of members PHI at all times

Requirements

What you’ll need

At least 1 year of customer service experience in a call center environment
Performance-driven; able to consistently meet daily and monthly required benchmarks
Ability to work with different software programs and interfaces, such as call center applications and Microsoft Office
Ability to conduct member conversations in full compliance with HIPAA laws and quality assurance regulations
Must be comfortable with a high volume of inbound calls
Ability to remain professional and composed during each call
Excellent attendance record and punctuality
Ability to type at least 40 WPM
Must be able to use computer/monitor throughout the course of the work day
High-speed internet connection required (at least 50 mbps)
Must have a quiet, distraction-free space to work without background noise
Bilingual fluency in English/Spanish is required.

Benefits

Comp & perks

Competitive paid time off benefit (30 days per year to start; increases to 35 days at the 3rd year of employment)
Company paid holidays
Comprehensive medical, dental, vision, company-paid short and long-term disability, company-paid life insurance, supplemental insurance, and company contribution to HSA account
Professional development funds
401(k) with company match.