Finity

Customer Support

• Conduct inbound and outbound calls for our health and wellness incentive programs.
• Summarize notes for each call accurately in accordance with Finity’s quality assurance procedures.
• Provide consistently excellent customer service.
• Register members to wellness programs.
• Assist members with navigating our wellness portals and ordering catalog items.
• Manage multiple software interfaces for different wellness programs according to member needs.
• Maintain consistent punctuality and attendance to provide complete call queue coverage at all times.
• Follow best practices regarding HIPAA laws and protection of members PHI at all times.

Finity

Bilingual Call Center/Customer Service Representative

Bilingual Customer Service/Call Center Representative