Finity

Call Center Representative

• Assist members from our remote call center
• Conduct inbound and outbound calls for our health and wellness incentive programs in English and Spanish
• Summarize notes for each call accurately in accordance with Finity’s quality assurance procedures
• Provide consistently excellent customer service
• Register members to wellness programs
• Assist members with navigating our wellness portals and ordering catalog items
• Manage multiple software interfaces for different wellness programs according to member needs
• Maintain consistent punctuality and attendance to provide complete call queue coverage at all times
• Follow best practices regarding HIPAA laws and protection of members PHI at all times

Bilingual Call Center Representative

Customer Support

• Conduct inbound and outbound calls for our health and wellness incentive programs
• Summarize notes for each call accurately in accordance with Finity’s quality assurance procedures
• Provide consistently excellent customer service
• Register members to wellness programs
• Assist members with navigating our wellness portals and ordering catalog items
• Manage multiple software interfaces for different wellness programs according to member needs
• Maintain consistent punctuality and attendance to provide complete call queue coverage at all times
• Follow best practices regarding HIPAA laws and protection of members PHI at all times

Bilingual Call Center Representative

Bilingual Customer Service Representative