Business Operations

• Accountable for all in good order (IGO) transactions for mortgage worktypes
• Work directly with business unit in response to issues and questions regarding Manulife Bank's products and processes
• Follow AML guidelines and ensure enhanced due diligence is applied for Politically Exposed Person, High Risk Clients and Bank regulations
• Flexibility to work overtime during peak seasons and in high volume situations

Senior Business Process Associate

• Support process discovery by documenting current‑state processes using standard methods (e.g. process maps, BPMN diagrams, SIPOCs, SOPs).
• Analyse processes to identify steps suitable for automation and simplification.
• Lead the design and configure RPA and agentic AI workflows
• Build, test and deploy automation solutions using approved platforms, tools and standards.
• Develop and maintain technical and process documentation for all automations (design specs, configuration guides, test cases, runbooks).
• Execute unit, system and user acceptance testing for automation solutions; capture and resolve defects.
• Monitor automated workflows in production, troubleshoot issues and implement fixes or enhancements.
• Contribute to continuous improvement by collecting data, measuring automation performance and suggesting optimisation opportunities.
• Work with cross‑functional stakeholders to clarify requirements and validate solutions.
• Set BPE team technical standards, including development guidelines, access controls, change management and testing practices.
• Support benefit tracking by providing data and insight on automation usage, error rates and processing times.
• Contribute to BPE playbooks, templates and reusable components to help scale automation delivery.
• Collaborate with the BPE Director on what process to automate, agree on what the measure of success is for those processes and activity monitor

Business Process Engineer

• Manage a portfolio of accounts
• Develop strategies to drive positive financial and operational outcomes
• Understand your client’s opportunities to improve KPIs.
• Reconciliation of client data using specific software.
• Client and management reporting
• Client engagement - remember it’s about people.

Business Operations Manager

• Maintain and update Excel spreadsheets to track POS data, cost changes, and sales progress
• Use **VLOOKUP, advanced formulas, and formatting** to calculate, compare, and analyze data
• Work with pre-built templates to organize large datasets and generate summaries
• Manage B2B portals for resellers and manufacturers (new item setup, online placements, catalog submissions)
• Pull data and create reports related to inventory, sales, chargebacks, or shipping issues
• Keep internal tracking tools up to date with accurate info pulled from multiple portals
• **Reach out via cold calls and follow-ups** to U.S.-based reseller reps and internal account managers
• Keep sales reps aligned with goals, track objectives, and support client-facing progress updates
• Assist in coordinating account check-ins, training decks, or quarterly performance presentations
• Coordinate with both manufacturers and resellers to ensure alignment on launches, content, and updates
• Support PIM system maintenance for image and copy management
• Document SOPs and contribute to process improvement
• Help manage ad hoc tasks including customer service escalations, pricing changes, or presentation assembly

See all jobs on JobTailor

Senior Business Process Associate

Business Process Engineer

Business Operations Manager

Business Operations Coordinator