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Operations Manager
EMSOperations Manager managing workflow and team for My Cash Finders' recovery services. Role includes overseeing client interactions, document processing, and claims management in an operational capacity.
About the role
Key responsibilities & impact- Responsible for managing the full operational workflow of the company’s recovery services business
- Overseeing team members who identify potential claims, contact clients, sell recovery services, collect documents, and process claims
- Ensuring leads are properly assigned and prospects contacted in a professional and compliant manner
- Managing people, systems, reporting, and accountability for the company's operations
Requirements
What you’ll need- High school diploma required
- Minimum associate degree required
- Bachelor's degree in business administration, management, finance, accounting, legal studies, public administration, communications, operations management, or related field preferred
- Experience in operations management, sales team supervision, administrative management, claims processing, customer service leadership, call center operations, document management, financial services support, public-record research, or back-office workflow coordination
- Strong English written and verbal communication skills
- Ability to supervise remote staff
- Strong organizational skills
- Ability to work with sensitive personal and financial information
- Discipline to manage multiple files and deadlines
Benefits
Comp & perks- None specified 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
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Hard Skills & Tools
operations managementclaims processingdocument managementfinancial services supportpublic-record researchback-office workflow coordinationsales team supervisionadministrative managementcustomer service leadershipcall center operations
Soft Skills
strong English communication skillsability to supervise remote staffstrong organizational skillsdiscipline to manage multiple files and deadlines
Certifications
high school diplomaassociate degreebachelor's degree in business administrationbachelor's degree in managementbachelor's degree in financebachelor's degree in accountingbachelor's degree in legal studiesbachelor's degree in public administrationbachelor's degree in communicationsbachelor's degree in operations management