Business Operations

• You'll sit on our central BizOps & Analytics team but you’ll be embedded in one of Jerry's core product or business areas — growth, product, AI and automation, strategic partnerships — and own the analytical function for that business unit end-to-end.
• Define the right problems: Before any analysis, understand what business question it's answering and what decision it will inform. Push back if the question is flawed.
• Data and insights: Define metrics, build reports, run analyses, design experiments, and surface data insights that move your team's key metrics.
• Drive outcomes: Bring recommendations to your counterparts in product, growth, finance or operations, tell them what's happening and why, and what next steps should be.

Manager, BizOps – Analytics

• Establish and maintain enterprise process architecture and process governance standards.
• Develop and oversee a centralized process repository and ownership framework.
• Lead future-state operating model design initiatives across critical business functions.
• Partner with business leaders to identify opportunities for cross-functional optimization.
• Drive operational simplification and standardization efforts.
• Build long-term process management capabilities across the organization.

Director, Business Process Excellence

• Manage and lead the Measurement BPO team to identify and implement process or technology improvement opportunities
• Stay abreast of the suite of measurement software applications and their functionality
• Coordinate with application owners to incorporate beneficial changes
• Collaborate with all impacted stakeholders on priorities to ensure the highest value opportunities are prioritized
• Develop, mentor and coach team of employees that collaborate and drive toward business results
• Review solutions, plans, reports and documents developed by team and provide effective guidance

Manager – Measurement Business Process Optimization

• serve as the Sales Operations and Enablement Lead Director
• support New Business Development
• manage operational components of pharmaceutical manufacturer partnerships
• monitor and track enhanced services milestones
• own end-to-end enhanced services invoicing process
• represent New Business Development organization in marketing and sales materials
• identify and implement process improvement and reporting enhancements

Lead Director, New Business Operations and Enablement – Trade Strategy & Innovation

• For the first few months, you will join an existing product team, and learn how we think about and develop products.
• Learn how to conduct customer research, write product specs, work with engineers and designers, use tools like Figma and Codex to prototype, design and run experiments, analyze outcomes, and incorporate learnings into iterative product decisions.
• Take one of our target verticals from concept to a revenue-generating product. Run the incubation, build and ship the product, test and iterate, and then hire a team to run it.

Manager, BizOps & Growth – New Products

• Phase 1: Ramp on existing products. For the first few months, you will join an existing product team, and learn how we think about and develop products. You will learn how to conduct customer research, write product specs, work with engineers and designers, use tools like Figma and Codex to prototype, design and run experiments, analyze outcomes, and incorporate learnings into iterative product decisions.
• Phase 2: Build a new business. Take one of our target verticals (e.g. commercial auto insurance, property tax, RV insurance, etc) from concept to a revenue-generating product. Run the incubation, build and ship the product, test and iterate, and then hire a team to run it.

Senior Manager, BizOps & Analytics – New Products

• For the first few months, you will join an existing product team, and learn how we think about and develop products.
• Take one of our target verticals (e.g. commercial auto insurance, property tax, RV insurance, etc) from concept to a revenue-generating product.
• Run the incubation, build and ship the product, test and iterate, and then hire a team to run it.

Senior Manager, BizOps – Strategy, New Products

• Operations and supply chain leader with 8+ years of experience driving enterprise transformation in complex, matrixed organizations.
• Proven ability to translate strategy into scalable initiatives that improve performance, efficiency, and cross-functional alignment.
• Strong executive presence with experience influencing without authority and delivering measurable business impact.
• Data-driven leader with financial acumen, skilled at prioritizing investments, mitigating risk, and executing under tight timelines.
• Translate corporate strategy into actionable, multi-year roadmaps across Business Units
• Partner with T&E BUs and Commercial Leadership on sales enablement, NPI, M&A, and digital initiatives
• Drive improvements in service, inventory, and operational readiness
• Communicate strategic priorities and align stakeholders
• Identify risks, dependencies, and mitigation plans
• Support due diligence efforts as needed
• Lead KPI reviews and drive performance improvements
• Prioritize initiatives based on ROI, effort, and impact
• Partner with field and branch networks to execute roadmaps
• Support inventory strategy (par levels, lifecycle, obsolescence)
• Build and maintain processes, including SAP documentation
• Align priorities across Functions, Regions, and Business Units
• Influence without authority to accelerate execution and remove barriers
• Link operational initiatives to P&L impact
• Evaluate ROI of supply chain investments
• Identify and mitigate enterprise risks
• Present strategy and performance updates to leadership
• Drive alignment across cross-functional stakeholders
• Foster accountability and operational excellence

Business Process Owner, Upstream

• Provide timely, reactive support to address partner escalations within Salesforce’s ISV ecosystem
• Manage the case routing, prioritization, and escalations process for ISV support cases
• Deliver timely and clear communication to ISV partners on escalated case status
• Serve as the primary point of contact for high-complexity or high-risk ISV partner escalations
• Partner closely with internal teams to align on escalated cases
• Identify opportunities for process improvements within Salesforce’s scale operations
• Maintain accurate records of partner interactions, case details, and resolution steps

Business Operations Analyst

• Lead a team that will help execute strategy and product-related initiatives for our V&S global portfolio.
• Collaborate across the entire business with exposure to Motorola’s senior leadership.
• Prioritize regional expansion through compliance approvals and language adaptations.
• Manage product operations/maintenance of pricing documentation.
• Ensure products remain orderable, fulfillable, renewable, and maintainable until the offer is end of life.
• Set clear goals and hold people accountable — fairly and consistently.
• Analyze and translate strategy into actionable recommendations.
• Lead troubleshooting efforts for complex issues to build comprehensive solutions.
• Maintain offer structure for MSI’s V&S portfolio offers leveraging advanced system and tool expertise.

Product and Business Operations Manager

• Manage the interaction with our external vendors (such as Fidessa, Born Technology, TT, CQG, Bloomberg and various OMS/EMS providers)
• Internal relationships with IT, Compliance, and Operations as it relates to electronic trading platforms and connectivity.
• Manage and provide daily front line support to traders and clients.
• Technical Leadership and Analysis, Planning, Implementation, System Management, and IT escalation.
• Build a strong relationship with all business partners to help them succeed with our solutions as well as effectively represent their requirements in further evolving our technology ecosystem.
• Document operational processes for end user training and manage the Production knowledgebase - Manage outages, proactive communication and problem management through to resolution.
• Tracking of Post Mortems, bug fixes, enhancements etc. for Futures/FX.

Business Systems Specialist

• Inventory and map Nava’s core internal operations across cross-functional teams and shared services; identify the highest-impact gaps and sequence improvement work accordingly
• Design and implement improved processes that reduce manual effort, increase consistency, and produce measurable outcomes; establish and maintain a living process inventory across the org
• Own the change management required to make transformation stick: build stakeholder alignment, drive adoption of new frameworks and ways of working, and bring cross-functional teams along with clarity and conviction
• Lead the evaluation and decision-making process for where Nava should build AI-powered solutions, use external tools, or optimize human-led processes; developing a clear framework for assessing readiness, ROI, and risk; ensure tooling decisions follow process design rather than precede it
• Partner with engineering, data, and operations to translate documented processes into viable candidates for automation or AI augmentation
• Track the AI and automation solutions portfolio across the Operations function, ensuring initiatives are properly scoped, measured, and integrated into the broader operational roadmap
• Stay current on emerging AI tooling and agentic workflow capabilities; bring informed recommendations to leadership on where Nava can gain leverage
• Own central operations for the Ops & Automation function: define how work is prioritized, how decisions get made, and how initiatives are tracked from scoping through delivery
• Define the operational excellence framework Nava uses to assess and score core business processes; establish KPIs and leading indicators, and stand up measurement infrastructure to monitor performance over time
• Identify which operational functions are candidates for a shared services model; design those models including ownership, SLAs, handoff points, and governance; lead phased stand-up
• Provide process and automation support to Staffing Operations as it stabilizes and scales
• Build proactive, trusted relationships with cross-functional leaders across Delivery, People Operations, Finance, and Growth; communicate progress, roadblocks, and recommendations to the VP, Ops & Automation and senior leadership with clarity and confidence
• As the function matures, opportunity to build and lead a team as the function scales; the right person will help define what that team needs to look like

Director, Business Operations – Process Optimization

• Drive the strategy, definition and design of complex new or upgraded platforms, processes or projects
• Leads others in designing initiatives, identifying tools/technology and/or re-engineering processes to improve customer service, productivity, quality and efficiency within the business
• Serve as an advisor to senior management, develop and maintain relationships with business owners, technical resources and internal teams
• Act as the ‘Voice of the Field’ for process re-engineering and technology initiatives
• Leads the continuous evolution of platform, process and project strategy to grow revenue, improve operational efficiency, and satisfy business mandates.
• Support stakeholders in Sales, Service, Fulfillment, Product Management, Finance/Accounting and technology in the creation of investment cases and project initiation documents
• Partner with business owners to analyze and fully understand project goals and objectives
• Translate approved investment cases and strategic objectives into business requirements briefs and system/functional requirements.
• Create use case documentation, process flows, paper prototypes/wireframes
• Determine the impact of new functionality to existing processes and functionality
• Ensure the final solution efficiently and effectively meets stakeholder needs through monitoring and trend analysis
• Drive the development of new or upgraded customer-facing or internal platforms, processes or projects
• Act as the point person for clarification of specifications and requirements throughout development
• Provide business leadership (e.g., make business decisions; liaise with business owners) throughout development.
• Collaborate with internal stakeholders and experts to generate optimal implementation solutions and validate the implementation approach.
• Review and sign off on all project documentation
• Provide on-going/ad-hoc support for all internal teams throughout development
• Manage project team priorities; monitor project progress, ensuring progress continuously complies with defined charter, strategy, timelines, budgets and scope
• Identify and mitigate risks and issues that may delay release or increase costs
• Escalate or engaging additional resources to resolve issues in a timely manner
• Keep project stakeholders informed of project progress and issues
• Assume final accountability for the success of each improvement initiative.
• Facilitate a smooth transition of a quality project/upgrade to a production environment
• Review and approve QA test approach, test cases and test results documents.
• Create and execute user acceptance testing materials/plans for internal users.
• Support the preparation and execution of user acceptance tests and/or beta tests for external customers.
• Perform production migration shakeout.
• Document project release notes to accompany the release.
• Facilitate the transition of knowledge to the functional and supporting teams within the organization
• Monitor the release for acceptable performance and providing ongoing support and maintenance during the post-deployment phase.
• Participate in training initiatives to educate internal teams and end users
• Support internal teams to effectively utilize existing tools to perform daily activities.

Senior Business Analysis Manager – Business Process Consultant

• Actively support an environment of teamwork, cooperation, performance excellence, and personal success.
• Foster an environment of cross-functional collaboration with IFM teams and Client stakeholders.
• Support operational teams with work order completion, financial closeout, and governance per account KPIs.
• Identify opportunities for improved operation and service excellence, providing support for FM Capital Planning, Corrigo Governance, Vendor Quality Control, and IFM Operations Support.
• Ensures delivery of committed services and overall Client satisfaction.
• Provide information and direction to vendors, facilities staff, and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption.
• Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
• Deliver an exceptional quality of service, as reflected by client feedback.
• Coordinate site operations per all agreed policies, procedures, and contract scope.
• Seeks to continuously improve processes and programs.

Business Process Coordinator

• Build tools and systems that power our operations.
• Drive improved efficiency and performance in our power trading unit with data-backed analysis.
• Own projects that support new market growth and rapid scaling of our power trading unit.

• Participates in the identification, design, development, and implementation of analytical and systems-related solutions supporting CLO and related operational processes.
• Assignments are typically independent in nature and require strong problem-solving skills to address complex business and technical challenges.
• Works closely with internal stakeholders to understand requirements, develop efficient solutions, and ensure accurate and timely delivery of outputs.
• Projects often involve automation, data analysis, and database-driven processes using tools such as SQL, VBA, and Python.
• Applies technical expertise and analytical thinking to improve processes, enhance data accuracy, and streamline reporting and operational workflows.
• This role requires the ability to work independently, manage multiple priorities, and drive solutions from concept through implementation with minimal oversight.

Business Ops Analyst

• define and lead Zillow’s Customer & Operator Insights program, establishing a unified approach to collecting, synthesizing, and translating signals from customers, operators, quality, analytics, research, and business data into a clear view of priorities.
• build and run a repeatable process that turns fragmented inputs into clear problem statements, themes, and prioritized opportunities.
• translate insights into decision-ready recommendations using structured prioritization based on customer impact, business value, and strategic relevance.
• partner cross-functionally to align on ownership, next steps, and timelines, ensuring recommendations are operationalized and carried through without directly owning all execution.
• establish closed-loop measurement to connect what was heard, what changed, and the resulting customer or business impact.
• support hypothesis development, experimentation, and continuous learning to improve decision quality and deepen understanding of root causes over time.
• serve as a trusted partner to senior leaders by bringing clarity, sound judgment, and strong program management practices to complex, cross-functional work.

Senior Program Manager, Business Operations

• Manage essential administrative functions within the Corporate Finance team
• Verify adherence to internal compliance protocols and standards
• Analyze intricate issues and propose viable solutions
• Mentor and guide junior team members in their development
• Cultivate substantial relationships with clients to enhance service delivery
• Navigate operational complexities to support team objectives
• Contribute to the enhancement of personal branding and technical skills
• Assist in the overall success of the firm through collaborative efforts

Business Operations – Executive Support Specialist

• Lead and manage complex, cross-functional claims and medical management projects from initiation through execution and delivery.
• Serve as a strategic partner to Operations leadership, deeply integrating into business operations to drive impactful outcomes.
• Act as both Project Manager and Business Analyst, analyzing business workflows, policies, and rules to design and implement effective solutions.
• Function as a Product Owner, translating business needs into actionable requirements and overseeing solution development.
• Collaborate closely with IT teams to manage technical project components, ensuring alignment between business goals and system capabilities.
• Develop and maintain detailed project documentation, including project plans, process flows, requirements, and status reports.
• Responsible for managing the budget and/or financial implications of more complex projects
• Utilize data analytics and reporting tools to identify trends, solve problems, and drive continuous process improvement.
• Communicate complex technical concepts in clear, business-friendly language to stakeholders, including internal and external partners.
• Ensure projects are delivered on time, within scope, and aligned with strategic objectives.
• Group facilitation/presentation influencing various internal (these may be cross-functional/segment) and external parties (e.g., vendor management)

Senior Project Manager, Business Operations

• manage operational components of pharmaceutical manufacturer partnerships
• ensure contract execution, invoicing accuracy, and revenue realization
• track enhanced services milestones and invoicing process
• develop enhanced services marketing and sales materials
• coordinate industry conference and tradeshow activities
• implement process improvements to increase efficiency

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