Business Operations

• Support and execute Business Process Optimization functions, including project coordination, business process mapping and review, product backlog management, and business intelligence/data governance initiatives.
• Facilitate implementation of process or technology improvement opportunities by managing BPO projects.
• Collaborate with business partners to identify, document and develop requirements on new backlog tasks for existing software applications.
• Participate in roadmap development.
• Collaborate with Field Operations teams to understand daily processes, pain points, system needs, and opportunities to improve work execution, communication, reporting, and decision-making.
• Evaluate Field Operations workflows and technology solutions to identify standardization opportunities, reduce manual effort, and improve data quality.
• Develop strong working relationships with business partners, IT stakeholders, consultants and vendors.

Business Process Professional II

• Supporting teams in conducting internal audits and evaluating internal controls
• Participating in the analysis and interpretation of financial statements using Generally Accepted Accounting Principles (GAAP)
• Assisting in the application of Accounting and Financial Reporting Standards to support accurate financial reporting
• Engaging in business process improvement initiatives to optimize operational efficiency
• Utilizing data visualization techniques to present audit findings and insights effectively
• Collaborating with stakeholders to manage expectations and improve relationships
• Contributing to project management tasks to achieve audit objectives within specified timelines
• Applying IT audit methodologies to assess information technology infrastructure and controls
• Conducting risk analysis to identify potential issues and recommend mitigation strategies
• Supporting the development and implementation of operational risk management processes
• Assisting in report writing to summarize audit results and provide actionable recommendations

Business Process Consulting Intern

• Implement Thermo Fisher Scientific's Continuous Improvement Business System across the organization
• Guide strategic change, cultivate operational excellence, and develop a culture of continuous improvement to achieve business goals
• Establish multi-year strategic roadmaps, guide process improvement initiatives, and support teams in lean methodologies
• Collaborate with business leaders to identify transformational opportunities, develop and execute improvement strategies, and build sustainable processes that enhance operational efficiency
• Guide the PPI Steering Committee, manage an active pipeline of improvement projects, and facilitate adoption of lean management systems including tiered daily management, Gemba walks, and leader standard work
• Coach and build capability at all levels, helping teams increase autonomy and facilitate positive change

Director, Business Transformation, Continuous Improvement, Business Systems

• Providing operational services, assistance, program implementation, and coordination for one or more day-to-day Medicaid operation functions
• Coordinating recurring state-mandated reports
• Managing regulatory inquiries and operational escalations
• Partnering with stakeholders across Medicaid claims, care coordination, encounters, customer service, and other business areas
• Gathering, validating, and delivering information required by the State of Illinois
• Resolving complex and escalated operational questions
• Working with other areas of the organization on the development, testing, and implementation of program policies, business processes, and system changes

Medicaid Operations Associate – Business Consultant

• Partner with marketing, product, and business development teams to integrate customer performance insights into user and partner acquisition strategies
• Lead the design, execution, and analysis of A/B experiments on new and existing features, extracting key insights to inform product and business strategies
• Define, understand, and test levers to drive profitable and scalable user acquisition and partnership growth
• Identify opportunities to automate manual processes and optimize operational efficiency

Senior Associate, BizOps & Analytics

• Co-develop and own SCIEX's global multi-year AI transformation strategy
• Identify, prioritize, and deploy high-value AI use cases across various sectors
• Partner with internal teams and vendors to design, pilot, scale, and sustain AI solutions
• Own end-to-end delivery of AI and digital initiatives
• Develop productive partnerships with leading AI solution vendors
• Lead cross-functional teams in a matrixed environment
• Drive structured change management, training, communications, and user feedback loops

Senior Director, Global AI Deployment – Business Process Transformation

• Provide operational support across the project or engagement lifecycle
• Maintain data accuracy and integrity across internal systems (e.g., D365, Workday, Icertis, SharePoint)
• Coordinate administrative support for client service teams
• Collaborate with internal teams and stakeholders to resolve operational issues
• Follow firm policies and risk protocols

Senior Business Operations Support Associate

• Lead frontier efforts across some of our newest and most ambitious emerging business lines.
• Own end-to-end strategy and operational execution, helping take ideas from our R&D and 0-to-1 teams and scale them across the DoorDash ecosystem.
• Work cross-functionally with R&D, product, finance, marketing, and business development teams to turn ambitious goals into high-impact results.
• Report into the VP of New Business Strategy & Operations.

Director, Strategy & Operations – New Business

• Design and implement new business processes
• Transform existing business processes by analyzing end-to-end mapping and identifying areas of opportunity through annual reviews, as well as formal and informal customer complaints
• Lead Process Discovery and Design workshops
• Ensure that all process designs align with and complies with the overall business goals and policies
• Support Process Analyst/Designer with performance measurement and reporting
• Coordinate and conduct annual process reviews with Process Owners and Process Council
• Provide coaching and support to Process Owners, Experts, and end-users as needed to ensure Process Management Framework is appropriately followed

Business Operations Process Designer

• Execute defined market intelligence workstreams, primarily focused on the PD business
• Conduct and synthesize primary and secondary research
• Contribute to the development and maintenance of market models, revenue forecasts, and segmentation frameworks
• Synthesize competitive intelligence into clear implications and preliminary recommendations
• Support in collaborating with Commercial and Marketing leaders
• Prepare components and analytical inputs for executive-level deliverables
• Execute change management activities; manage specific adoption tracks
• Identify and surface gaps between insights generated and actions taken
• Contribute to the development of tools, templates, and communication approaches
• Support capability-building initiatives

Senior Manager, Global Business Strategy and Operations

• Build and run the partnerships pipeline for Jerry's new product lines, from initial outreach through signed agreement and successful onboarding.
• Lead insurance carrier and partner conversations independently - qualifying partner fit, understanding what each partner needs, structuring the right value proposition for each, and running the process to close.
• Design creative deal structures for partners who won't fit a standard path. If the obvious approach gets a no, you figure out what alternative arrangement unlocks the relationship.
• Own partner success post-close — work with internal teams to make sure new partners ramp, stay engaged, and become long-term relationships rather than one-time transactions.
• Contribute to vertical strategy — your ground-level view of what partners will and won't accept feeds directly into how we sequence and structure new product bets.

Director, Business Operations – New Partnerships

• Plan and supervise assigned engagements
• Acquire a working knowledge of the client’s business
• Review all workpapers
• Review financial statements for accuracy and completeness, including note disclosures
• Analyze balance sheet accounts and prepare reconciliations
• Perform daily posting of cash transactions and ensure cash reconciliations are timely
• Perform periodic internal audits on specific activity to ensure compliance with internal controls
• Research and facilitate the resolution of issues arising during engagements
• Interact with key client management to gather information, resolve problems and make recommendations for business and process improvements.
• Active involvement in professional development of staff
• Prepare staff evaluations

Senior Outsourced Accounting – Business Process Outsourcing

• Translate business strategy into a prioritized roadmap of initiatives
• Partner with leaders across Sales, Product, Finance, Analytics, and Operations
• Lead high-impact cross-functional initiatives
• Use data and performance insights to identify opportunities and evaluate progress
• Lead and improve the team’s rhythm of business
• Support long-range planning and annual operating plan processes
• Build clear materials and recommendations for decision-making
• Improve processes, planning mechanisms, and operating models

Principal Business Operations Manager

• Work with manufacturer partners to ensure all prep work is completed to successfully onboard a new program.
• Utilize various resource planning tools to staff new programs appropriately and ensure department efficiency going forward.
• Ensure all manufacturer dashboards, department year-to-date KPI’s, and team member scorecards are updated and distributed in a timely manner.
• Partner with Technical Service leadership to help oversee the planning and execution of team restructures to ensure appropriate staffing and the success of future innovation projects.
• Coordinate all virtual and in-house partnership meetings that are required leading up to the program go live date.
• Create and maintain comprehensive project documentation, plans, and reports while ensuring standards and requirements are met through conducting quality assurance tests.

Manager, OEM Onboarding, Business Operations

• Lead or support multiple Business Process Optimization functions including project management and business process mapping.
• Serve as a key point of contact for Procore platform strategy and user support across multiple teams.
• Conduct training for internal and external users.
• Collaborate to define, streamline, and automate construction-related processes.
• Provide ongoing support for business users including triaging application issues and maintaining configuration.

Business Process Professional III, Procore Product Specialist

• Lead the analysis and definition of complex business and system requirements for cross‑functional initiatives, integrations, and enhancements impacting Premium Accounting.
• Translate business needs into comprehensive functional designs, user stories, acceptance criteria, process flows, and data requirements that support scalable and sustainable solutions.
• Own requirements and functional design artifacts throughout the Software Development Life Cycle (SDLC), ensuring traceability, clarity, and alignment from discovery through implementation and stabilization.
• Serve as a trusted advisor to business and technology partners on system capabilities, constraints, trade‑offs, and solution options.
• Analyze system performance, data flows, and operational workflows to identify root causes, risks, and opportunities for automation, standardization, and efficiency improvement.
• Lead User Acceptance Testing (UAT) strategy and execution for complex initiatives, including test planning, coordination, defect triage, and validation of outcomes.
• Leverage artificial intelligence tools (e.g., Microsoft Copilot and approved GenAI platforms) to enhance analysis, accelerate documentation, support testing, identify patterns, and surface insights.
• Evaluate emerging technologies, tools, and system capabilities relevant to business systems analysis, providing informed recommendations aligned to business objectives.
• Establish and promote best practices for business systems analysis, documentation, and testing within the team or functional area.
• Mentor and provide informal guidance to Business Systems Analysts and Senior Analysts through review of work products and knowledge sharing.
• Develop and maintain high‑quality documentation, training materials, and knowledge resources to support adoption, operational readiness, and ongoing support.

Business Systems Specialist

• Administer and maintain general Planview application settings
• Manage resource data and ensure accuracy
• Support report updates and enhancements
• Provide functional support to end users

Planview Administrator – Business Process Professional II

• Own the end-to-end performance reporting framework, defining and maintaining the metrics that tracks business health and progress against goals
• Build, maintain, evolve, and shape dashboards and reporting infrastructure, ensuring stakeholders have accurate, timely visibility into key performance indicators, and proactively identifying and raising risks and opportunities in the business
• Design and execute ad-hoc analyses to answer critical business questions—diagnosing performance anomalies, surfacing underlying drivers, sizing opportunities, and stress-testing assumptions
• Build and maintain business performance forecasts, translating leading indicators and historical trends into forward-looking projections that support planning and forecasting processes
• Synthesize complex quantitative findings into clear, executive-ready narratives that drive alignment and decisions across cross-functional stakeholders
• Partner closely with Data Engineering, Data Science, and Product Analytics teams to ensure data infrastructure, definitions, and pipelines support the team’s analytical needs
• Identify gaps in current measurement approaches and proactively develop new frameworks to track emerging products and initiatives
• Orchestrate collaboration across Product, Data Science/Data Engineering, Finance, Marketing, Sales, and Customer Experience teams to ensure data and insights are connected to strategy and execution

Senior Strategy and Business Operations Manager

• Analyze business problems and assist with the design details of automated systems
• Assist with developing requirements specifications according to standard templates
• Document functional specifications for system solutions and enhancements to existing business systems
• Perform implementation and configuration activities including prototyping, analysis, system configuration, operational implementation and process documentation
• Serve as the conduit between business and IT team with UAT and end-users as needed to develop and execute appropriate test plan to verify configuration changes work as intended

Business Operations jobs in Illinois

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Business Process Professional II

Business Process Consulting Intern

Director, Business Transformation, Continuous Improvement, Business Systems

Medicaid Operations Associate – Business Consultant

Senior Associate, BizOps & Analytics

Senior Director, Global AI Deployment – Business Process Transformation

Senior Business Operations Support Associate

Director, Strategy & Operations – New Business

Business Operations Process Designer

Senior Manager, Global Business Strategy and Operations

Director, Business Operations – New Partnerships

Senior Outsourced Accounting – Business Process Outsourcing

Principal Business Operations Manager

Manager, OEM Onboarding, Business Operations

Business Process Professional III, Procore Product Specialist

Business Systems Specialist

Business Systems Specialist

Planview Administrator – Business Process Professional II

Senior Strategy and Business Operations Manager

Associate Analyst, Business Systems – BI Focus