Business Operations

• Own end-to-end sales and recruiting workflows across Bullhorn and its ecosystem of marketplace partners
• Identify friction points and redesign processes to improve speed, consistency, and output
• Standardize workflows across teams while maintaining necessary flexibility
• Configure, maintain, and optimize Bullhorn and key integrations (e.g., SourceWhale, Candidately, Alex, and related tools)
• Continuously refine system structure (fields, pipelines, automations) to align with evolving business needs
• Ensure systems drive productivity — not manual workarounds
• Work directly with sales and recruiting teams to understand real-world workflow needs
• Translate business requirements into practical system solutions
• Introduce scalable solutions and push back when better approaches exist
• Serve as the primary integration lead across Bullhorn and marketplace partners
• Coordinate with vendor technical teams to resolve issues and implement enhancements
• Ensure clean data flow and system interoperability across platforms
• Identify and implement workflow improvements using Microsoft 365, Copilot/Copilot Cowork, and Power Platform
• Pilot and scale AI-driven workflows that improve productivity and reduce manual effort
• Improve data hygiene and structure to enable better decision-making
• Support reporting workflows and dashboards as needed

Business Operations – Systems Lead

• Identify, validate, and implement strategic solutions for new concepts, programs, and policies to optimize business performance, using analysis, research, pilots, and proof-of-concept testing.
• Lead large-scale, cross-functional initiatives from concept through execution by defining scope, developing project plans, managing workstreams, conducting impact analyses, and driving alignment through clear communications and leadership-level readouts.
• Drive data-informed decision-making by leading analyses of complex business and operational challenges, designing and implementing operational reporting and analytical proofs of concept.
• Develop and operationalize policy frameworks and assessment protocols for payment and compliance, partnering with legal, industry, and cross-functional teams to align business strategy, regulatory obligations, and program contract language.
• Proactively identify, evaluate, and mitigate revenue and programmatic risks.
• Create and implement policies to address outstanding payments, minimize contra revenue, and mitigate bad debt.
• Partner with Product and cross-functional teams to implement payment-related features and process improvements, supporting go-to-market and adoption strategies.

Principal Program Manager, Business Operations

• Develop organizational strategies aligned with enterprise and business unit goals.
• Identify and assess recommendations for process improvement opportunities and may initiate and implement large / multiple improvement opportunities.
• Collaborate and influence to ensure efforts are focused on the most impactful initiatives across the enterprise to support the successful realization of business benefits and implementation of strategies.
• Own and optimize the performance of an assigned capability or business area(s) and/or technologies, ensuring process efficiency by influencing stakeholders, requesting, and obtaining the proper tools, resources and funding to maximize business value.
• Own, lead, and influence the end-to-end execution of high complexity initiatives that have a broader impact across the line of business, including benefits monitoring, benefits realization.
• Accountable for the buy-in and implementation of process improvement opportunities to drive business results within your portfolio(s).
• Ensure priorities and recommendations are aligned with long term goals by understanding various business strategies and the impact work will have across the enterprise and business unit.
• Coordinate with leaders across multiple business areas to ensure goals are aligned to overall business strategy.
• Coach team members on process improvement tools, methodologies, approaches, and foundational knowledge to ensure the successful rollout and enhancements across all initiatives.
• Perform other duties as assigned.

Senior Director, Business Process Management

• Lead the planning and execution of product phase out activity, working closely with internal stakeholders to ensure key deliverables are met to achieve phase out targets.
• Liaise with commercial leads to understand the end to end lifecycle strategy for a portfolio and then execute the phase out activity for identified products.
• Collaborate with Cross functional teams to ensure full phase out activity is complete both physically and in the system.
• Develop comprehensive project plans, including scope, budget, timelines, and risk management strategies.
• Monitor project progress and performance, proactively identifying and mitigating any issues or risks that may arise.
• Leads or leverages cross functional teams to evaluate, develop and manage projects for key business processes.
• Reviews status of projects and budgets; manages schedules and prepares status reports.
• Develops mechanisms for monitoring project progress and for intervention and problem solving with key stakeholders.

Principal Business Process Project Management Specialist

• Own and improve annual budgeting, forecasting, and monthly or quarterly reforecasting processes across multiple organizations.
• Partner with Finance and Accounting to support accruals, reporting, and planning system updates, including tools such as Anaplan.
• Deliver financial analysis and actionable insights that support planning and decision-making across CREWO and partner teams.
• Use AI and automation tools to improve the speed, quality, and scalability of financial and operational work.
• Identify process inefficiencies and help build more streamlined, automated workflows for forecasting and operations.
• Develop dashboards and reporting that provide visibility into budgets, spend, and operational performance.
• Support recurring and ad hoc analytics needs across multiple teams and business priorities.
• Lead or support high-priority cross-functional initiatives by aligning stakeholders, clarifying scope, and driving execution.
• Maintain and continuously improve a custom annual operating budget template that supports the unique scope and complexity of this team's planning needs.

Business Operations Specialist

• Inventory and map Nava’s core internal operations across cross-functional teams and shared services; identify the highest-impact gaps and sequence improvement work accordingly
• Design and implement improved processes that reduce manual effort, increase consistency, and produce measurable outcomes; establish and maintain a living process inventory across the org
• Own the change management required to make transformation stick: build stakeholder alignment, drive adoption of new frameworks and ways of working, and bring cross-functional teams along with clarity and conviction
• Lead the evaluation and decision-making process for where Nava should build AI-powered solutions, use external tools, or optimize human-led processes; developing a clear framework for assessing readiness, ROI, and risk; ensure tooling decisions follow process design rather than precede it
• Partner with engineering, data, and operations to translate documented processes into viable candidates for automation or AI augmentation
• Track the AI and automation solutions portfolio across the Operations function, ensuring initiatives are properly scoped, measured, and integrated into the broader operational roadmap
• Stay current on emerging AI tooling and agentic workflow capabilities; bring informed recommendations to leadership on where Nava can gain leverage
• Own central operations for the Ops & Automation function: define how work is prioritized, how decisions get made, and how initiatives are tracked from scoping through delivery
• Define the operational excellence framework Nava uses to assess and score core business processes; establish KPIs and leading indicators, and stand up measurement infrastructure to monitor performance over time
• Identify which operational functions are candidates for a shared services model; design those models including ownership, SLAs, handoff points, and governance; lead phased stand-up
• Provide process and automation support to Staffing Operations as it stabilizes and scales
• Build proactive, trusted relationships with cross-functional leaders across Delivery, People Operations, Finance, and Growth; communicate progress, roadblocks, and recommendations to the VP, Ops & Automation and senior leadership with clarity and confidence
• As the function matures, opportunity to build and lead a team as the function scales; the right person will help define what that team needs to look like

Director, Business Operations – Process Optimization

• Assist with GWE operational workstreams, including managing deliverables, timelines, and outcomes for recurring operational processes
• Maintain and analyze operational dashboards and trackers to summarize trends, risks, and improvement opportunities
• Proactively monitor deliverables, assess progress against objectives, and read out key areas for corrective actions or escalations as needed
• Prepare materials such as presentations, reports, summaries, and communications for leadership and team forums
• Assist with purchase order creation and vendor management
• Develop analytical summaries, interpret findings, and communicate insights to support leadership and team decision‑making
• Plan and manage operational aspects of GWE initiatives, partnering with cross‑functional stakeholders to ensure delivery of objectives

Global Business Operations Associate

• Drive performance management and reporting to leadership across Ladder: you will be a hub for business data and communication, and act as the primary point of contact for product and performance data. When we over- or underperform, you’ll know why
• Develop new analytics and data processes: understand Ladder’s data processes and dashboards, work internally with engineering, data science, and other stakeholders to optimize
• Lead or program manage multiple strategic initiatives at any given point. Some examples include: drafting business cases for a new product idea, evaluating the impact of a change in our user funnel,, or strategizing to drive further monetization
• Prioritize and size initiatives: evaluate impact, resource requirements, and implementation timelines of initiatives
• Collaborate and coordinate cross-functionally: you will need to navigate across Ladder’s functions, and gather and analyze data from multiple sources to inform decision-making at all levels
• Build efficient processes and implement new systems: you will spot the highest priority business initiatives and improvement areas, and devise new processes or implement new systems to bring those to life.

Business Operations Manager

• define and lead Zillow’s Customer & Operator Insights program, establishing a unified approach to collecting, synthesizing, and translating signals from customers, operators, quality, analytics, research, and business data into a clear view of priorities.
• build and run a repeatable process that turns fragmented inputs into clear problem statements, themes, and prioritized opportunities.
• translate insights into decision-ready recommendations using structured prioritization based on customer impact, business value, and strategic relevance.
• partner cross-functionally to align on ownership, next steps, and timelines, ensuring recommendations are operationalized and carried through without directly owning all execution.
• establish closed-loop measurement to connect what was heard, what changed, and the resulting customer or business impact.
• support hypothesis development, experimentation, and continuous learning to improve decision quality and deepen understanding of root causes over time.
• serve as a trusted partner to senior leaders by bringing clarity, sound judgment, and strong program management practices to complex, cross-functional work.

Senior Program Manager, Business Operations

• Own the Salesforce platform end-to-end — architecture, configuration, data model, automation, integrations, and roadmap
• Maintain and evolve a prioritized enhancement backlog aligned to business goals
• Drive a disciplined software development lifecycle (SDLC) for all system changes — requirements, design, build, test, release, and documentation
• Govern system changes to ensure scalability, consistency, and long-term platform health
• Partner with and provide technical direction to external implementation partners and vendors
• Build and maintain advanced automation using Salesforce Flow, validation rules, custom objects, and related configuration tools
• Design and implement solutions that are scalable and well-structured — not just functional
• Manage integrations and data flows between Salesforce and adjacent systems
• Evaluate and implement new Salesforce features and products (including Marketing Cloud) as the platform evolves
• Troubleshoot complex system issues and architect thoughtful solutions
• Develop a deep, firsthand understanding of how our sales team sells — the process, the language, the friction points
• Act as the primary bridge between sales stakeholders and the CRM system
• Translate business needs into clear, well-scoped system requirements
• Ensure the platform supports critical sales motions: pipeline management, quoting visibility, account structure, and forecasting
• Build and maintain reports and dashboards that sales reps and leadership actively rely on
• Own data integrity — structure, cleanliness, governance, and trust
• Track and communicate CRM ROI and platform impact to business stakeholders
• Support broader data and reporting needs outside the CRM when required

Business Systems Manager – CRM, Salesforce

• Provide Tier 2 functional support and ticket triage for ERP Materials Management (MM), including analysis, resolution, documentation, and routing of issues
• Support Purchase Requisition (PR) and Purchase Order (PO) end‑to‑end business processes across multiple document types and integrated systems
• Troubleshoot workflow, configuration, and interface issues; research root causes and downstream impacts
• Coordinate with cross‑functional teams, Tier 2 analysts, and U.S. Navy program managers to resolve cross‑system and cross‑command issues
• Participate in User Acceptance Testing (UAT), Integrated Process Team (IPT) meetings, and system enhancement reviews
• Support quality assurance, change management, and functional impact analysis for MM‑related system changes
• Maintain audit‑ready documentation, knowledge articles, and reference materials to ensure continuity and compliance

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