Business Analyst

• Analyze OIPA business processes and workflows, document requirements, identify issues and recommend solutions.
• Translate business needs into clear functional and non-functional requirements and stories for technical teams.
• Participate in and lead discussions to gather requirements and clarify business objectives.
• Communicate business requirements in simple, non-technical language to business users and in more technical language to IT partners.
• Recognize patterns in complex, multi-step OIPA workflows and identify process improvement opportunities.
• Support the liaison function between business areas and IT to ensure alignment on requirements and solutions.
• Assist with problem-solving efforts by gathering information, analyzing patterns, and identifying root causes for processes within OIPA, integrations with OIPA, or supporting systems.
• Diagnose and resolve routine system issues, data discrepancies, and common problems with escalation to senior team members as needed.
• Collaborate with developers, data engineers, and IT teams to implement solutions and support preventive measure discussions.
• Document troubleshooting steps, findings, and solutions to build personal knowledge and contribute to organizational resources.
• Escalate issues appropriately when they fall outside OIPA scope or require development-level intervention.
• Provide clear resolution guidance to business users and support staff with senior review when appropriate.
• Contribute to post-resolution analysis to identify improvement opportunities under senior guidance.
• Learn troubleshooting methodologies and problem-solving approaches through mentoring and pairing with senior team members.
• Assist with assessing the impact of proposed changes on operational workflows and end-users under senior guidance.
• Provide Tier 2 production support and troubleshooting to help ensure OIPA, integrations with OIPA, or supporting systems operates effectively.
• Review incoming support tickets and change requests; categorize them as bugs, enhancements, or new requirements with guidance as needed.
• Assist with prioritization and routing of requests based on business impact and urgency.
• Document user stories and change requests that feed into development and IT roadmaps.
• Investigate, triage, and resolve escalated issues related to OIPA workflows, data processing, and routine system problems.
• Perform root cause analysis across OIPA processes, data pipelines, and common integrations with senior guidance.
• Analyze, research, and document reported problems, resolution steps, and preventive measures.
• Support system maintenance, and release deployment activities under direction.
• Monitor system performance and identify recurring issues for escalation and prevention.
• Collaborate with business stakeholders to support operational stability and follow up on reported issues.
• Troubleshoot OIPA-related issues with escalation support available for complex scenarios.
• Participate in creation and execution of test plans to validate solutions before production deployment.
• Execute test scenarios and document test results clearly.
• Validate solutions meet documented requirements and specifications.
• Maintain and update support logs and resolution guides tailored to OIPA workflows.
• Document system changes, process documentation, and troubleshooting steps.
• Contribute to FAQs and onboarding materials for new staff and contractors.
• Engage with business users across sales, operations, compliance, underwriting, claims, and financial teams to clarify requirements and validate issues.
• Support requirements documentation and clarification discussions.
• Participate in meetings with stakeholders, team members, and support escalations.
• Document and escalate stakeholder feedback and change requests appropriately.
• Complete assigned projects and tasks, meet deadlines, and adhere to established operating parameters.
• Represent and communicate the mission and values of NGL.
• Comply with conduct, security, and confidentiality policies and expectations.

Business Solutions Analyst

• Transition processes and delivers high-quality service to internal and external customers in a timely manner.
• Reduce customer efforts and enhance productivity through process improvements.
• Optimize processes to solve root cause problems.
• Enable the ecosystem for potential automation.
• Enhance competency levels in a planned manner.
• Work on issues of limited scope and follow established practices and procedures in analyzing situations or data.
• Analyze, plan, and implement process improvement needs.
• Evaluate and model existing processes, organize and lead cross-functional projects, identify improvement options, and develop metrics for process management.
• Document current and future state process artifacts such as workflows, along with other key deliverables.
• Collect data to identify root cause problems, measure performance against process requirements, and align improvement projects to close performance shortfalls.

Business Process Analyst – Configure, Price, Quote

• Partner with key stakeholders to facilitate financial modeling and data-driven, strategic decision-making across ERMCO
• Work cross-functionally with operations, sales, quality, safety, human resources, IT, and engineering to develop insights needed for decision-making
• Have a high level of exposure to senior leadership and directly impact ERMCO’s Mergers & Acquisitions ambition and support leadership decisions
• Perform financial analysis and corporate development
• Participate in developing 5-yr Long Range P&L Forecasts including P&L, Balance Sheet, Cash Flow Statements
• Build detailed joint venture and partnership models
• Construct internal project-level Net Present Value (NPV) and Internal Rate of Return (IRR) models
• Design, develop, and maintain automated systems, reports, and dashboards
• Drive cross-functional reporting and support ad-hoc reporting requests

Senior Business Analyst, Corporate Strategy & Analytics

• Understand the entire lifecycle of a class action or similar matter, determine what data is required based on functional requirements, and define how that data and business rules will translate to internal applications.
• Develop and publish technical specifications, technical requirements, and other documentation, as required.
• Design data mappings and transformations which will be used to drive ETL procedures.
• Work with QC Analysts to design testing strategies and plans to ensure all outcomes are as expected.
• Using tools such as Excel, Access, SQL Server, and others, directly query, assess, and analyze data to ensure requirements are being met.
• Serve as liaison between Client Services (business) and Data Analysts (technical) teams to keep production work flowing smoothly.
• Work with Technical Project Managers to ensure all required steps and actions are captured in project plans, and that project timelines seem reasonable.
• Lead, conduct, or consult in user acceptance test exercises to ensure results are acceptable and meet requirements.
• Follow prescribed software development standards, processes, procedures, methodologies, etc., according to departmental policies and conventions.
• Interact and correspond professionally with team members, project management, clients, and other stakeholders.
• Account for and accurately log time against project work.

• Translates ambiguous business needs into solid business and functional requirements for small to large projects with moderate complexity.
• Effectively elicits information to create concise, organized Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) using standard, industry recognized tools and best practices.
• Manages requirements across the lifecycle of a project to ensure end user satisfaction, business stakeholder buy-in, and scope integrity.
• Identifies opportunities and contributes recommendations based on analysis of requirements and future impacts.
• Partners with business unit and IT or other departments as needed to ensure successful implementation and ongoing business and / or systems support when appropriate.
• Creates detailed Use Cases, User Stories and other documents to illustrate business needs.
• Facilitate meetings and Joint Application Development (JAD) sessions in a positive way to drive cross functional stakeholders to reach agreements and effective solutions. Meetings may include leadership.
• Conducts research and interviews subject matter experts to create "As-is" and "To-be" process flows.
• Apply critical thinking to evaluate cross functional dependencies, including upstream and downstream impacts.
• Contributes to enhancements of Business Analysis best practices and suggestions for improvements.
• Creates business facing test scenarios, test scripts/cases, and mockups of data necessary to conduct testing.
• Creates the traceability between requirements and scenarios to ensure business requirements are met.
• May monitor and report on testing activity and results.
• Consults with others in the development of appropriate training materials to support the needs of functional areas.
• May provide support to other entry and junior level Business Analysts.
• May investigate and research system problems and enhancements, working collaboratively with IT and business stakeholders to identify options and provide business and / or technical solutions.
• Other duties as assigned.

Business Analyst III

• Partner with stakeholders and IT colleagues to understand business needs and develop technical solutions for complex projects.
• Design requirements to ensure consistent and quality solutions, including specifications, process flows, mock-ups and wireframes.
• Collaborate with a team of Solution Analysts, providing technical guidance to ensure strong performance.
• Review and document business processes, underlying systems, and applications to identify opportunities for improvement.
• Leverage Artificial Intelligence to help develop analysis, enhance workflow efficiency, and guide solutions across IT projects.

Senior IT Business Analyst

• Evaluate and identify trends that impact Uline product line strategy.
• Build strong relationships with international and domestic vendors, overseeing quality, product development and negotiations.
• Travel to identify innovative products and visit vendors to review manufacturing processes.
• Take part in meetings with senior leaders of our expanding North American business.
• Work closely with Uline teams, including Quality, Inventory Management and Creative.

Product Management Analyst

• Analyze data to recommend and implement process improvements that streamline Finance operations.
• Design, build and maintain finance processes, tools and workflow solutions using SQL, Power BI, Power Automate and RPA.
• Translate data into actionable insights through clear, concise summaries and present strategic findings to senior leadership.

Business Process Analyst

• Analyze business requests to be solved with automated systems.
• Formulate and design automated systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.
• Provide expertise in identifying, evaluating and developing systems and procedures that meet user requirements and are within stated sizing estimates.
• Configure system settings and options; plan and execute business design, assist in integration and acceptance testing, where necessary; and create specifications for system to meet business requirements.
• Include analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.
• Begins to develop working relationships with client end-users, programmers and test analysts while assisting with the analysis, design, configuration, testing and maintenance of systems.
• Maintains communications with end-users for feedback to ensure systems continually meet the client's expectations.
• Analyzes basic problems and issues (complexity varies based on data requirements and business specifications) and offers standard business solutions.
• Coordinates and facilitates client meetings.
• Develops simple business specifications and logical flowcharts that include features and functions from which programmers can create technical specifications.
• Demonstrates a basic knowledge of systems/modules to design system screens and database structures.
• Works with programmers to design and develop requirements and learns to analyze the feasibility of new systems and enhancements to existing systems.
• Prepares input for system design, including final report and screen definition, logical system flow and implementation plans.
• Provides support with the resolution of issues that may cross multiple systems and affect the business process and tracking of application incidents/issues; becomes familiar with how to identify system impact of changes in the business, user needs, external business environment and operating systems.
• Develops documentation to include, but not limited to bulletins, manuals, file layouts and application design layouts for internal, client and training purposes.
• Assists with the preparation and coordination of client training and documentation for installation of systems and upgrades.
• Tracks and learns to document changes for functional and business specifications; writes detailed, universally understood procedures for permanent records and for use in training.
• Assists with coordinating documentation and client follow-up evaluation monitoring; post-implementation problems and revision requests.
• Maintains and administers procedures, methodology and/or application standards to include payment card industry and security related compliance.
• Demonstrates a working knowledge to conduct and support testing/planning/validation by clarifying the intended functionality.
• Participates in the resolution of issues to ensure a successful implementation.
• Tests and learns to analyze possible courses of action and solutions.
• Assists with coordinating implementations including vendor and in-house testing, readiness assessment, training and hardware capacity evaluation.
• Assists with the project planning efforts on small development efforts.
• Tracks project progress, collects and analyzes information and trends, and communicates to the user community any anticipated schedule deviations.
• Maintains software deployment plans as directed.

• Serve as the primary Workday Financials administrator and day-to-day support contact for the Finance team, triaging and resolving configuration issues, user requests, and system inquiries with a high degree of responsiveness and quality
• Diagnose and resolve Workday Financials configuration issues across modules, including Financial Accounting, Accounts Payable, Accounts Receivable, Expenses, Procurement, and/or Banking & Settlement
• Partner with Finance stakeholders to gather, document, and translate business requirements into functional design specifications and Workday configuration solutions
• Support and deliver enhancements, new feature rollouts, and process improvements in Workday Financials, from requirements through testing and change management
• Participate in Workday semi-annual release cycles — reviewing release notes, assessing functional impact, coordinating user acceptance testing, and managing deployment
• Maintain accurate and up-to-date system documentation, including configuration guides, business process flows, and training materials
• Collaborate with the broader Enterprise Systems team on cross-functional initiatives involving Workday HCM, Adaptive Planning, Integrations, and third-party connected systems
• Work with Finance leadership to support strategic priorities such as process automation, reporting improvements, and scalability initiatives tied to company growth
• Act as a bridge between Finance and IT, ensuring system changes are delivered with appropriate controls, testing rigor, and minimal disruption to financial operations
• Manage support tickets and project tasks through a defined intake and prioritization process, communicating status and expectations proactively to stakeholders.

Workday Finance Business Analyst

• Analyze, document, and improve business and systems processes, incorporating AI-enabled capabilities where appropriate
• Support AI adoption initiatives by partnering with change champions and operational teams
• Diagram, evaluate, and recommend improvements to existing end‑to‑end processes
• Participate in and facilitate cross‑functional workshops and working sessions
• Develop and maintain process metrics to measure performance and improvement impact
• Collect and analyze data to identify root causes of operational and process issues
• Support quality improvement and re‑engineering efforts aligned to performance gaps
• Assist with training, documentation, and knowledge‑sharing related to new processes and AI usage
• Monitor adoption and provide feedback to improve usability, clarity, and effectiveness
• Perform cost and benefit analyses to support prioritization decisions
• Communicate project status, risks, and outcomes to stakeholders
• Stay current on internal and external best practices in process improvement and AI enablement
• Perform other related duties as assigned

Lead Business Process Analyst – Transformation

• Drive business analysis efforts across a wide range of initiatives, including new capabilities, platform enhancements, operational improvements, and data/reporting solutions.
• Plan and execute discovery activities for complex initiatives, identifying stakeholders, clarifying objectives, and helping clearly articulate success measures in environments with evolving or incomplete information.
• Translate business needs into high-quality artifacts such as documented business requirements, process flows, context diagrams, stakeholder maps, and user stories that enable efficient delivery and clear decision-making.
• Maintain focus on outcomes and value, ensuring day-to-day work remains aligned to business priorities and strategic intent.
• Assess initiative complexity and guide teams in selecting and applying appropriate delivery approaches, balancing structure with flexibility to deliver value efficiently.
• Lead requirements validation and acceptance to ensure delivered solutions meet intended business outcomes.
• Develop a deep understanding of the supported business domain (Corporate Finance/HR or Equities), including end-to-end workflows and client impacts.
• Serve as a trusted partner and effective business proxy, applying informed judgment to keep delivery moving when direct input is limited.
• Anticipate business questions, surface implications of decisions, and clearly communicate impacts across stakeholders.
• Communicate effectively across audiences, including senior business leaders, IT leadership, developers, and external partners.
• Tailor messaging to provide concise, outcome-focused narratives for executives and detailed context for delivery teams.
• Build trust and credibility through preparation, follow-through, and sound judgment.
• Facilitate discussions, resolve misalignment, and escalate appropriately with clear rationale.
• Demonstrate the courage to speak up when teams may be deviating from agreed-upon goals or outcomes.
• Partner with architects and engineers to evaluate solutions, clarify tradeoffs, and ensure business intent is accurately reflected in design.
• Contribute to the evolution of team practices by sharing lessons learned and improving analysis and delivery approaches.

IT Business Analyst

• Provides support to business technology managers, business partners, project analysts
• Participate in meetings with stakeholders
• Document needs & business processes
• Support the implementation of the ERP system
• Manage Enhancement Backlog

Business Analyst II – ERP, Large Projects

• Identify, map, measure, analyze and improve routine to moderately complex clinical and business processes
• Perform current and future workflow analysis and map out critical business processes
• Prepare documentation for business requirements by using case diagrams, data flow diagrams, data models, and object models
• Evaluate whether a proposed solution meets the business and clinical needs
• Translate user requirements into functional and technical design specifications
• Develop test plans, test cases, and test scripts to validate performance of all functions
• Conduct effective unit, integration, system and end-user acceptance testing through execution of the tests
• Provide client and support training through development of training materials
• Monitor system functionality and clinical and business processes instituting changes as needed

IT Business Analyst – Finance & Supply Chain

• Gather, document and organize requirements from CMS regulatory documentation
• Support facilitation of client discovery sessions and work stream meetings (creating materials, back-up to PO)
• Assist with creation and maintenance of workflows
• Create deliverables
• Assist PO with other program activities and deliverables such as: IRAADQ resolution / follow-up, writing features and user acceptance criteria

Business Analyst, Optum Experience

• Collaborate with cross-function teams such as Product, Distribution, Marketing and Legal & Compliance to gather input on product features, process improvements, sales needs and regulatory requirements.
• Translate complex inputs into clear and actionable business and functional specs.
• Work with technical teams to implement and test changes and enhancements to ensure digital outputs are compliant, accurate and customer friendly.
• Create and maintain detailed user stories, acceptance criteria, and backlog items in tools like JIRA.
• Research issues raised by internal stakeholders and work with internal and/or external IT team to identify solutions and document requirements for changes.
• Build reports to monitor system performance and identify rooms for improvement.
• Assist with UAT testing and obtain required software release approvals.
• Communicate regular updates with internal and external team members.
• Monitor industry trends, regulatory changes, competitor updates as well as customer feedback to recommend enhancements that improve our process and value proposition.

Senior Business Analyst – eApplication

• Define, analyze, validate, and document business needs
• Perform business process design and requirements definition in conjunction with functional teams
• Define and document requirements for process changes and development needs with necessary technical detail
• Analyze and prioritize enhancement requests by identifying existing or alternative solutions that optimally address business needs
• Communicate effectively with internal teams and external clients to deliver functional requirements
• Act as a liaison between functional team and technical resources for enhancements
• Provide functional requirements to development team and perform QA testing of requested enhancements
• Manage scope and requirements throughout the project life cycle
• Assist in operational roll out and user training for new functionality and tools

Business Analyst – Infor Syteline

• team up with internal stakeholders for smooth IT project execution
• define, analyze, validate, and document business needs
• perform business process design and requirements definition
• define and document requirements for process changes and development needs
• analyze and prioritize enhancement requests
• communicate effectively with internal teams and external clients
• act as a liaison between functional teams and technical resources
• provide functional requirements to development team and perform QA testing
• manage scope and requirements throughout the project life cycle
• assist in operational roll out and user training for new functionality and tools

• Partner with business stakeholders to understand and document service processes, system pain points, and enhancement opportunities
• Translate business requirements into functional specifications and coordinate with technical teams for solution delivery
• Support day to day Oracle EBS support for items, inventory, purchasing, and order management issues
• Manage and optimize Oracle CX Field Service Cloud, and Oracle CX Service Cloud business processes and interaction with Salesforce, and ERP (Oracle EBS / Oracle Fusion)
• Provide frontline support and training for end users in the Services function
• Drive adoption of new tools and digital capabilities in the field and back office
• Build and maintain BI dashboards, ad hoc reports, and data models to support service performance tracking and decision-making
• Write SQL queries and leverage BI tools to analyze operational data and identify trends, gaps, or anomalies
• Ensure data quality and alignment across systems (ERP, CX Service, and Oracle Field Service, and internal data lakes/platforms)
• Work closely with developers and system integrators to test and validate enhancements and system changes
• Lead or support projects focused on digitizing and improving field service workflows
• Document system processes, configurations, and best practices
• Identify automation and integration opportunities between platforms to streamline operations

• Define, track, and manage process improvement efforts within the Accurex Sales Entity.
• Work in direct support of Sales Operations — with emphasis on post-sale processes.
• Collaborate with the corporate IT team to utilize current system tools.
• Identify bottlenecks and standardize or enhance post-sale processes.
• Translate business requirements into system specifications.
• Audit existing Sales Operations processes to ensure compliance.
• Provide technical support and troubleshooting across all Sales Operations processes.
• Identify and implement improvements and present process-related training initiatives.
• Develop processes and documentation to improve customer service within Sales Operations.

See all jobs on JobTailor

Business Solutions Analyst

Business Process Analyst – Configure, Price, Quote

Senior Business Analyst, Corporate Strategy & Analytics

Business Analyst

Business Analyst III

Senior IT Business Analyst

Product Management Analyst

Business Process Analyst

Business Analyst

Workday Finance Business Analyst

Lead Business Process Analyst – Transformation

IT Business Analyst

Business Analyst II – ERP, Large Projects

IT Business Analyst – Finance & Supply Chain

Business Analyst, Optum Experience

Senior Business Analyst – eApplication

Business Analyst – Infor Syteline

Business Analyst – Infor Syteline

IT Business Analyst

Business Process Analyst I/II/III