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About the role
Key responsibilities & impact- Lead onboarding efforts for new users, business processes, and use cases within the ARES platform.
- Analyze current-state business processes and translate them into future-state workflows and system requirements.
- Create and maintain process maps, workflows, and documentation using tools such as Visio, Lucidchart, or similar platforms.
- Coordinate User Acceptance Testing (UAT), readiness activities, issue resolution, and production implementation efforts.
- Identify process gaps, risks, and opportunities for improvement and provide recommendations that enhance efficiency and user experience.
- Partner with internal WCIB Operations teams to gather requirements, answer questions, provide guidance, and support platform adoption.
- Build trust and influence stakeholders through organizational and process changes, even when working without direct authority.
- Support platform enhancements, production troubleshooting, onboarding initiatives, and other strategic business technology projects.
- Collaborate with cross-functional partners to ensure successful implementation and long-term adoption of business solutions.
Requirements
What you’ll need- Bachelor's degree, or equivalent work experience
- Five or more years of direct experience (with project lead responsibilities), or eight or more years of related experience
- Experience documenting, analyzing, and improving business processes through process mapping and workflow design
- Knowledge of Visio, Lucidchart, or comparable process-mapping tools
- Experience coordinating testing efforts, UAT activities, and implementation readiness
- Strong understanding of how business processes translate into data flows, operational requirements, and system functionality
- Ability to influence stakeholders and build consensus across multiple teams
- Experience supporting system implementations, process transformation initiatives, or technology adoption efforts
- Excellent communication, facilitation, and relationship-building skills
- Strong critical thinking, problem-solving, and analytical capabilities
- Ability to manage multiple priorities in a fast-paced environment
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Business Process ImprovementProcess MappingWorkflow DocumentationSystem ImplementationData Flow Analysis
Soft Skills
Communication SkillsRelationship BuildingCritical ThinkingProblem SolvingFacilitation Skills