Business Solutions Analyst

National Guardian Life Insurance Company

OIPA Business Solutions Analyst ensuring stability of the OIPA platform and supporting business objectives. Collaborating with stakeholders and IT teams for effective solutions.

Posted 6/11/2026full-timeRemote • Wisconsin • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Analyze OIPA business processes and workflows, document requirements, identify issues and recommend solutions.
Translate business needs into clear functional and non-functional requirements and stories for technical teams.
Participate in and lead discussions to gather requirements and clarify business objectives.
Communicate business requirements in simple, non-technical language to business users and in more technical language to IT partners.
Recognize patterns in complex, multi-step OIPA workflows and identify process improvement opportunities.
Support the liaison function between business areas and IT to ensure alignment on requirements and solutions.
Assist with problem-solving efforts by gathering information, analyzing patterns, and identifying root causes for processes within OIPA, integrations with OIPA, or supporting systems.
Diagnose and resolve routine system issues, data discrepancies, and common problems with escalation to senior team members as needed.
Collaborate with developers, data engineers, and IT teams to implement solutions and support preventive measure discussions.
Document troubleshooting steps, findings, and solutions to build personal knowledge and contribute to organizational resources.
Escalate issues appropriately when they fall outside OIPA scope or require development-level intervention.
Provide clear resolution guidance to business users and support staff with senior review when appropriate.
Contribute to post-resolution analysis to identify improvement opportunities under senior guidance.
Learn troubleshooting methodologies and problem-solving approaches through mentoring and pairing with senior team members.
Assist with assessing the impact of proposed changes on operational workflows and end-users under senior guidance.
Provide Tier 2 production support and troubleshooting to help ensure OIPA, integrations with OIPA, or supporting systems operates effectively.
Review incoming support tickets and change requests; categorize them as bugs, enhancements, or new requirements with guidance as needed.
Assist with prioritization and routing of requests based on business impact and urgency.
Document user stories and change requests that feed into development and IT roadmaps.
Investigate, triage, and resolve escalated issues related to OIPA workflows, data processing, and routine system problems.
Perform root cause analysis across OIPA processes, data pipelines, and common integrations with senior guidance.
Analyze, research, and document reported problems, resolution steps, and preventive measures.
Support system maintenance, and release deployment activities under direction.
Monitor system performance and identify recurring issues for escalation and prevention.
Collaborate with business stakeholders to support operational stability and follow up on reported issues.
Troubleshoot OIPA-related issues with escalation support available for complex scenarios.
Participate in creation and execution of test plans to validate solutions before production deployment.
Execute test scenarios and document test results clearly.
Validate solutions meet documented requirements and specifications.
Maintain and update support logs and resolution guides tailored to OIPA workflows.
Document system changes, process documentation, and troubleshooting steps.
Contribute to FAQs and onboarding materials for new staff and contractors.
Engage with business users across sales, operations, compliance, underwriting, claims, and financial teams to clarify requirements and validate issues.
Support requirements documentation and clarification discussions.
Participate in meetings with stakeholders, team members, and support escalations.
Document and escalate stakeholder feedback and change requests appropriately.
Complete assigned projects and tasks, meet deadlines, and adhere to established operating parameters.
Represent and communicate the mission and values of NGL.
Comply with conduct, security, and confidentiality policies and expectations.

Requirements

What you’ll need

Bachelor’s degree in Business, Information Systems, Computer Science, or related field preferred.
A minimum of three years of experience in a Business Analysis, Product Owner, or Production Support role required.
A minimum of one year of Production Support or Tier 2 Issue Resolution required.
A minimum of one year of experience working in life insurance or financial services (e.g., policy data, claims, underwriting, actuarial reporting) required.
A minimum of two years of direct experience working with the OIPA platform or similar life insurance administration system (e.g., FAST), preferred.
Knowledgeable of Preneed experience highly desired.
Ability to analyze business processes and translate requirements into technical solutions.
Understanding of life insurance operations, underwriting, claims, or policy administration workflows.
Proven experience with Tier 2 Production Support and Issue Resolution.
Good written and verbal communication skills; ability to communicate with technical and non-technical audiences.
Demonstrated ability to work independently and with minimal supervision.
Strong organizational and project management skills.
Willingness to learn and develop expertise in OIPA systems.
Ability to bring stakeholders together and influence at all levels of the organization.
Excellent analytical, critical thinking and problem-solving skills.
Ability to help drive decision making.
Understand techniques related to diagramming, modeling and prototyping.
Ability to bring groups of stakeholders together using effective facilitation and presentation skills.
Proficient in all necessary technology, including computers, software applications including Microsoft Office Tools, Confluence, and JIRA.
Ability to extract meaning from data.
Experience working with third-party vendors.
Knowledge of insurance data standards and regulatory requirements preferred.

Benefits

Comp & perks

20 days of Paid Time Off growing to 25 days after 5 years
11 Paid Holidays (10 company holidays and 1 personal holiday of your choice)
Health care, dental and vision plans
Up to $1,500 (Family) or $1,000 (Single) annually towards a Health Savings Account
Annual bonus based on company performance
Paid Parental Leave
401(k) match up to 9%
Paid Sabbatical after 8 years
Paid Volunteer Time
Education Assistance Program
Employee Recognition Program
And much more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business analysisfunctional requirementsnon-functional requirementsroot cause analysistroubleshooting methodologiesdata processingOIPA platformlife insurance administration systemsTier 2 issue resolutionprocess improvement

Soft Skills

communication skillsorganizational skillsproject managementanalytical skillscritical thinkingproblem-solving skillsfacilitation skillspresentation skillsindependent workstakeholder influence