National Guardian Life Insurance Company

Learning and Development

• Design and develop training materials including e-learning modules, job aids, quick reference guides, and instructor led content
• Apply instructional design best practices and adult learning principles to ensure effectiveness
• Tailor content for diverse audiences (internal staff, external agents, partners)
• Partner with the Learning & Development Program Lead to prepare facilitators and support training delivery
• Ensure materials are optimized for both virtual and in-person sessions
• Work closely with subject matter experts to translate technical and process knowledge into learner-friendly content
• Support evaluation of training effectiveness through surveys, assessments, and learner feedback

Instructional Designer – Contract

IT Support

• Provide strategic leadership and direction
• Actively motivate, inspire, and develop key talent by serving as a role model of NGL’s core values, applying effective leadership principles and fostering a positive workplace culture.
• Build and maintain high-performing teams including selecting, developing, coaching, rewarding and recognizing employees.
• Champion or sponsor cross-functional business initiatives or improvements and delegate project responsibilities where appropriate for growth opportunities.
• Manage day-to-day operational and workforce risks to ensure NGL processes adhere to industry, regulatory, and workplace compliance standards.
• Create alignment within teams and processes by increasing collaboration and defining talent development paths and opportunities.
• Direct the Internal Audit team, including day-to-day training, performance appraisals, hiring decisions, professional development, and disciplinary actions.
• Ensure team is adequately prepared for and assist them in planning and executing audit work papers, coordinating with process owners, auditors, regulatory agencies, senior management and other interested parties.
• Collaborate in the development and manage the execution of the internal audit plan in cooperation with the CAE to assure the adequacy and effectiveness of Company policies, processes, regulatory compliance and financial controls.
• Audit plan to include required elements of Model Audit Rule, operational audits, IT/Cyber audits, TPA audits, and advisory engagements.
• Plan and perform complex IT/Cyber audits.
• Develop improvement recommendations and discuss collaboratively with management to agree on action plans for remediating identified risks and gaps in controls.
• Follow up with management on outstanding audit findings and validate management’s remediation of audit findings.
• Facilitate conversations with business process owners and provide advice on risks and controls when process changes are being considered.
• Coordinate and respond to audit-related inquiries from external parties such as external auditors, Office of the Commissioner of Insurance (OCI), potential buyers of business, and auditors of third-party companies.
• Coordinate and manage the completion of annual security tests by external parties (e.g. penetration tests).
• Complete financial and administration review for third party due diligence.
• Complete special projects as requested by the Audit Committee of the Board and/or the CAE.
• Implement processes for continuous improvements to the internal audit function.
• Heighten awareness and understanding of the purpose and importance of internal controls at all levels in the organization.

IT Audit Manager, Hybrid – In Office 10 days/Month

Scrum Master

• The Scrum Master is focused on empowering Scrum Teams to continually mature and improve the value they deliver to NGL.
• Responsible for guiding and coaching one to three Scrum teams on how to use Agile/Scrum practices and values.
• Ensures that teams are appropriately leveraging the Scrum framework and Agile mindset to encourage desired results.
• Acts as a servant leader to the Scrum team, with a focus on creating an environment of collaboration, responsibility and accountability.
• Helps the product owner to create a robust product backlog, and coaches the Scrum team to improved performance.

Full-stack Engineer

• The Software Developer (Enterprise) is responsible for the design, development, testing, implementation and maintenance of enterprise software, systems and solutions.
• Produce software designs with input from the stakeholders; creating specifications and prototypes.
• Provide progress reports and work estimates for implementation and validation.
• Collaborate with other developers to build maintainable, testable and efficient systems.
• Use test results to identify regressions and defects.
• Maintain systems to meet business needs and compliance requirements.
• Write and maintain technical documentation including Data Flow Diagrams, Process Flow Diagrams and UML Diagrams.
• Review software written by peers; strive for continuous improvement of code quality and development practices.
• Assist in building and implementing test automation to validate new and existing code.
• Assist in the maintenance of NGL’s business applications.
• Anticipate system/application challenges and proposes solutions; recommend improvements to existing software as necessary.
• Troubleshoot and resolve issues for both internal and third-party business applications.
• Collaborate with the team and business areas to develop, coordinate and execute plans to ensure successful acquisition-related projects.
• Participate in efforts to convert and implement merged or acquired business.
• Share ownership of the solution deployment, testing, quality, monitoring and operational excellence with the rest of the agile team.

Software Developer – Enterprise

• Promote NGL's values and drive initiatives that reinforce a positive culture and are consistent with our commitment to inclusion and belonging.
• Design and implement employee engagement programs to enhance employee morale, motivation, and connection to the company's mission.
• Administer company-wide employee engagement surveys, including vendor coordination (e.g., Gallup, Culture Amp, Glint), survey deployment, data analysis, presentations, and action planning with leaders.
• Enhance the new hire experience and implement strategies to boost overall employee engagement and retention.
• Coach and advise leaders to enhance engagement by providing tools and feedback to create healthy team environments.
• Collaborate with Human Resources to design programs and establish mechanisms to solicit ongoing employee feedback (e.g., pulse surveys, focus groups, exit surveys).
• Serve as a liaison to NGL’s Inclusion & Belonging efforts and Employee Resource Groups.
• Design and deliver various learning initiatives, including training modules, workshops, and e-learning programming.
• Collaborate with Human Resources and internal stakeholders to design and create impactful training content that aligns with business objectives.
• Oversee and maintain the Learning Management System (LMS) as the administrator by assigning courses, managing records, tracking course completions, and ensuring data is accurate and timely.
• Lead the selection and implementation of a LMS including requirements gathering, vendor evaluation, implementation planning and communication.
• Establish and integrate learning metrics and analytics to evaluate program effectiveness and present insights.
• Oversee training projects from start to finish, ensuring deliverables meet objectives, is in scope and on budget.
• Coordinate with departments to import training content from third-party e-Learning vendors to scale learning solutions.
• Research, recommend, and manage relationships with external training vendors and technology providers.
• Collaborate with external partners to enhance learning offerings and assessments.
• Stay current with L&D trends and methodologies, evaluate tools to enhance the learning experience, and conduct gap analyses.
• Design and deliver sustainable and formal leadership development curricula for emerging, mid-level and senior leaders.
• Partner with senior leaders and Human Resources to assess leadership capability gaps.
• Identify and implement internal and external development opportunities.
• Implement development initiatives that strengthen leadership pipelines based on talents reviews and succession efforts.
• Assess, revise and continuously improve leadership programming based on feedback and organizational needs.
• Manage staff development initiatives and programs including NGL’s LOMA Program.
• Administer NGL’s Tuition Reimbursement Program.

Talent Development & Engagement Partner

Support Engineer

• Investigate and resolve Tier 2 issues related to dashboards, reports, and data extracts used by underwriting, claims, and policy teams.
• Perform root cause analysis across data pipelines, report logic, and business processes.
• Collaborate with BI developers, actuaries, and data engineers to implement fixes and enhancements.
• Review incoming support tickets and categorize them as bugs, enhancements, or new requests.
• Prioritize and route tickets to appropriate teams based on business impact and urgency.
• Partner with business users (e.g., sales, operations, compliance, financial) to clarify reporting requirements and validate changes.
• Maintain support logs, resolution guides, and FAQs tailored to life insurance reporting workflows.
• Monitor report performance and proactively identify recurring issues.
• Validate data accuracy and ensure alignment with regulatory and operational definitions.
• Share knowledge with Tier 1 support and contribute to onboarding materials for future contractors or team members.

Production Support Analyst

Solutions Engineer

• Assess proposed business ideas and determines architectural significance.
• Lead the identification and analysis of business drivers to develop solution architecture requirements.
• Analyze technology industry and market trends and determines potential impact upon the enterprise.
• Research and make recommendations on technology build vs. buy decisions.
• Partner with Business and IT Stakeholders and external third-party partners to craft highly scalable, flexible and resilient architectures that address business problems.
• Develop rough cost estimates (RCEs) for various candidate solution architectural options.
• Collaborate with other architects and system specialists to establish technical reference architectures, architecture patterns, and standards to promote enterprise efficiency and agility, ensure solution architecture quality, and ensure alignment of solutions with enterprise architecture directions.
• Drive technology discussions and analyze the current landscape for gaps in addressing business needs.
• Review existing architecture and capabilities from technical perspective and contribute to building architecture and technology roadmaps.
• Develop holistic architectural options, ensuring that all architectural aspects of the system, including data, application, infrastructure, and security are addressed.
• Identify, document, and communicate Architecture standards, patterns, and best practices.
• Participate in the development of enterprise architecture strategies and roadmaps.
• Evolve re-usable architectures and document best practice patterns for cloud-native development in both public and hybrid cloud usage scenarios.
• Evaluate new cloud technologies for fit-for-purpose and socialize architecture recommendations with agile teams.
• Resolve ad hoc architecture and technology support requests from application developers as it relates to developer tools and technologies.
• Incorporate Modern Security practices into architecture design including Zero Trust principles, Threat Modeling, IAM, and compliance framework built into design.
• Incorporate recommendations for practical adoption of Artificial Intelligence and Machine Learning capabilities into solutions within the boundaries of the organizational AI framework.
• Collaborate with agile teams to develop cloud applications by providing architecture guidance and hands-on technical support during all phases of agile SDLC.
• Mentor and develop others.
• Passionate about technology and solving important design challenges.

Digital Solutions Architect – Hybrid, In Office 10 days/Month

Bilingual

• Demonstrate an excellent level of professional customer support to all internal and external customers via phone and written communication
• Responsible for phone support, submitting service requests and written communication
• Focus on customer retention by providing a high level of friendly, compassionate, professional and responsive communication
• Contribute to and maintain a positive, healthy, team-oriented culture
• Deliver high-quality communication primarily over the phone
• Utilize critical thinking and problem-solving skills to help find appropriate solutions
• Skilled in writing clear and detailed notes and instructions
• Effectively writes emails, letters, and other forms of written communication
• Leverages resources and reaches out for support or assistance as needed
• Completes assigned processing work, projects, tasks, and/or milestones by agreed upon due date

Customer Solutions Specialist I, Bilingual – Spanish

Security Engineer

• Manage, and maintain enterprise-grade network security systems, with a primary focus on next-generation firewalls, intrusion prevention/detection systems (IPS/IDS), data loss prevention (DLP), web content filtering, and endpoint protection solutions.
• Monitor, analyze, and respond to network security events and alerts, including those from firewalls, SIEM, and intrusion detection systems.
• Participate in threat hunting and incident response activities, helping to identify and remediate malicious activity across the network.
• Continuously optimize security controls and configurations, especially firewall and network security policies, through tuning and validation of alerts and rule sets in collaboration with IT and security teams.
• Support troubleshooting and resolution of issues related to firewall configurations, VPNs, secure remote access, and other network security controls, ensuring the availability, integrity, and confidentiality of network services.
• Contribute to continual assessment of internal security controls, including their design and mitigations and assist in resolving monitor gaps and misconfigurations.
• Provide mentorship, guidance and support to developing team members.
• Lead and contribute to the training and onboarding of new and existing team members.
• Stay current of technology advancements and security trends.
• Maintain awareness of current and emerging threats, vulnerabilities, and exploits affecting network infrastructure, including timely documentation, tracking, and mitigation of relevant vulnerabilities using intelligence-driven cybersecurity practices.
• Promote a culture of security awareness by educating employees on secure practices, phishing threats, and general cybersecurity hygiene during engagements or when opportunities arise.
• Execute tasks and projects ensuring all are completed by assigned deadlines.
• Perform other duties as assigned, particularly those related improving security posture and aligning with the organization’s cybersecurity objectives.