National Guardian Life Insurance Company

Cloud Engineer

• Design and implement cloud infrastructure and solutions.
• Analyze and define business requirements to determine specifications and standards.
• Deploy and oversee implementation and integration of web-based applications, ensuring that appropriate information security standards are met.
• Manage cloud security and maintain reports, logs, or other records of security audits.
• Monitor system uptime and performance, troubleshooting and resolving errors.
• Stay informed of emerging cloud technologies and evaluate value to the organization’s operations.
• Serve as a partner to development teams, providing guidance on secure coding, architecture and sharing previous technical experience to provide oversight.
• Lead disaster recovery and regularly test recovery procedures to ensure business continuity across all cloud-based systems.
• Work with governance teams to implement automated processes and standard methodologies for Cloud policies, roles, and identity.
• Provide coaching and mentoring across the team.
• Participate in the selection of cloud hosting patterns and implement consumable platforms with security and resiliency best practices built in through IaC and DevOps strategies.

Senior Cloud Engineer

Claims Specialist

• Represent the Claims department on projects and recommend improvements to enhance processes
• Communicate and correspond with policyholders, agents, funeral directors, beneficiaries, physicians, and employers
• Complete recurring audits and assist with written procedure maintenance
• Process escalated or complex claims for various product lines/states
• Provide guidance to team members and assist with training
• Participate and represent team in project meetings
• Research and provide information to project members
• Ensure work performed by others aligns with policies and guidelines
• Provide timely updates and issues to Team Lead or Manager
• Coordinate with the Claims Quality Assurance Analyst on Standard Operating Procedures
• Resolve complex claims and apply problem-solving methods

Senior Claims Specialist

Customer Support

• Provide strategic leadership and direction
• Actively motivate, inspire, and develop key talent by serving as a role model of NGL’s core values, applying effective leadership principles and fostering a positive workplace culture.
• Build and maintain high-performing teams including selecting, developing, coaching, rewarding and recognizing employees.
• Champion or sponsor cross-functional business initiatives or improvements and delegate project responsibilities where appropriate for growth opportunities.
• Manage day-to-day operational and workforce risks to ensure NGL processes adhere to industry, regulatory, and workplace compliance standards.
• Create alignment within teams and processes by increasing collaboration and defining talent development paths and opportunities.
• Oversee daily activities of the IT customer service (service desk) team to ensure requests and incidents are addressed completely and on time.
• Ensure written standards and procedures are created, maintained and followed in IT Customer Service to support service, security, and performance standards.
• Set clear expectations with staff and provide guidance to achieve desired outcomes.
• Monitor workload and ensure an orderly workflow according to priorities for the IT customer service function with guidance from leadership and system stakeholder group(s).
• Support estimating and meeting task/project deadlines for customer service initiatives, tool enhancements, and process improvements.
• Monitor and support the IT Customer Service desk application (ITSM/service desk tool), including queue configuration, basic administration, reporting, and continuous improvement of workflows.
• Take ownership of customer issues and follow problems through to proper resolution, ensuring appropriate escalation and communication.
• Coordinate incident management activities for the customer service function, including customer communications and post-incident follow-up where applicable.
• Provide data and reporting of KPI’s and trends to IT department and others in ad-hoc, weekly, monthly, and as needed.
• Review survey feedback and work with the team to improve services, tools, and support experience.
• Ensure appropriate communication is disseminated throughout the IT Department and NGL as it relates to service desk status, incidents, outages, and customer-impacting changes.
• Support software/device administration and end-user support activities (in alignment with team scope and standards).
• Provide office automation training and support to enterprise personnel, partnering with other IT teams as needed.
• Stay current with technical advances in existing tools and emerging technologies utilized by the service desk and end-user computing environment.

IT Customer Service Manager – Hybrid, In Office 10 days/Month

Learning and Development

• Design and develop training materials including e-learning modules, job aids, quick reference guides, and instructor led content
• Apply instructional design best practices and adult learning principles to ensure effectiveness
• Tailor content for diverse audiences (internal staff, external agents, partners)
• Partner with the Learning & Development Program Lead to prepare facilitators and support training delivery
• Ensure materials are optimized for both virtual and in-person sessions
• Work closely with subject matter experts to translate technical and process knowledge into learner-friendly content
• Support evaluation of training effectiveness through surveys, assessments, and learner feedback

Instructional Designer – Contract

IT Support

• Provide strategic leadership and direction
• Actively motivate, inspire, and develop key talent by serving as a role model of NGL’s core values, applying effective leadership principles and fostering a positive workplace culture.
• Build and maintain high-performing teams including selecting, developing, coaching, rewarding and recognizing employees.
• Champion or sponsor cross-functional business initiatives or improvements and delegate project responsibilities where appropriate for growth opportunities.
• Manage day-to-day operational and workforce risks to ensure NGL processes adhere to industry, regulatory, and workplace compliance standards.
• Create alignment within teams and processes by increasing collaboration and defining talent development paths and opportunities.
• Direct the Internal Audit team, including day-to-day training, performance appraisals, hiring decisions, professional development, and disciplinary actions.
• Ensure team is adequately prepared for and assist them in planning and executing audit work papers, coordinating with process owners, auditors, regulatory agencies, senior management and other interested parties.
• Collaborate in the development and manage the execution of the internal audit plan in cooperation with the CAE to assure the adequacy and effectiveness of Company policies, processes, regulatory compliance and financial controls.
• Audit plan to include required elements of Model Audit Rule, operational audits, IT/Cyber audits, TPA audits, and advisory engagements.
• Plan and perform complex IT/Cyber audits.
• Develop improvement recommendations and discuss collaboratively with management to agree on action plans for remediating identified risks and gaps in controls.
• Follow up with management on outstanding audit findings and validate management’s remediation of audit findings.
• Facilitate conversations with business process owners and provide advice on risks and controls when process changes are being considered.
• Coordinate and respond to audit-related inquiries from external parties such as external auditors, Office of the Commissioner of Insurance (OCI), potential buyers of business, and auditors of third-party companies.
• Coordinate and manage the completion of annual security tests by external parties (e.g. penetration tests).
• Complete financial and administration review for third party due diligence.
• Complete special projects as requested by the Audit Committee of the Board and/or the CAE.
• Implement processes for continuous improvements to the internal audit function.
• Heighten awareness and understanding of the purpose and importance of internal controls at all levels in the organization.

IT Audit Manager, Hybrid – In Office 10 days/Month

Scrum Master

• The Scrum Master is focused on empowering Scrum Teams to continually mature and improve the value they deliver to NGL.
• Responsible for guiding and coaching one to three Scrum teams on how to use Agile/Scrum practices and values.
• Ensures that teams are appropriately leveraging the Scrum framework and Agile mindset to encourage desired results.
• Acts as a servant leader to the Scrum team, with a focus on creating an environment of collaboration, responsibility and accountability.
• Helps the product owner to create a robust product backlog, and coaches the Scrum team to improved performance.

Full-stack Engineer

• The Software Developer (Enterprise) is responsible for the design, development, testing, implementation and maintenance of enterprise software, systems and solutions.
• Produce software designs with input from the stakeholders; creating specifications and prototypes.
• Provide progress reports and work estimates for implementation and validation.
• Collaborate with other developers to build maintainable, testable and efficient systems.
• Use test results to identify regressions and defects.
• Maintain systems to meet business needs and compliance requirements.
• Write and maintain technical documentation including Data Flow Diagrams, Process Flow Diagrams and UML Diagrams.
• Review software written by peers; strive for continuous improvement of code quality and development practices.
• Assist in building and implementing test automation to validate new and existing code.
• Assist in the maintenance of NGL’s business applications.
• Anticipate system/application challenges and proposes solutions; recommend improvements to existing software as necessary.
• Troubleshoot and resolve issues for both internal and third-party business applications.
• Collaborate with the team and business areas to develop, coordinate and execute plans to ensure successful acquisition-related projects.
• Participate in efforts to convert and implement merged or acquired business.
• Share ownership of the solution deployment, testing, quality, monitoring and operational excellence with the rest of the agile team.