National Guardian Life Insurance Company

Scrum Master

• Support one to two high complexity Scrum teams while also contributing to enterprise Agile maturity.
• Demonstrate advanced mastery of core Scrum Master competencies and apply them across multiple teams and contexts.
• Mentor and develop other Agile practitioners, contributing to a strong internal Agile community of practice.
• Leads organizational Agile improvements that enhance delivery performance, predictability, and team engagement.
• Coach teams using multiple Agile frameworks (Scrum, SAFe, Scrum@Scale, Nexus, etc.) and select the right approach for the situation.
• Introduce new frameworks, tools, and metrics to improve organizational outcomes.
• Facilitate high stakes meetings and cross team sessions with clarity, neutrality, and strong outcome orientation.
• Apply coaching skills across teams, departments, and leadership levels to improve performance and alignment.
• Lead development, reporting, and interpretation of organizational Agile metrics that inform strategic decisions.
• Continually deepen expertise in Agile frameworks, coaching, facilitation, and organizational change.

Senior Scrum Master – Hybrid, In Office 10 days/Month

Operations

• Provide day-to-day direction and guidance to Team Members.
• Drive skill enhancement initiatives in the team through knowledge sharing, cross training and rotation
• Coach team members towards professional development to include overall communication and collaboration with coworkers
• Provide daily direction and demonstrate advanced communication skills with the ability to adjust communication style and methods to meet training needs of employees with varying abilities and personalities
• Conduct teambuilding activities during team meetings, and facilitate such meetings when manager is unavailable
• Actively seek out information to enhance cross functional processes
• Provide manager with feedback for trainee performance reviews, and assist in interviewing for open positions
• Foster a workplace environment that is consistent and embodies NGL’s mission, vision, guiding principles, and values
• Oversee daily optimal staffing levels and manage processes and identify improvements.
• Organizes the work of the team, assigns tasks, sets short-term priorities, monitors all activities and ensures timely and accurate completion of the work
• Assist in goal setting and measure and communicate the attainment
• Manage the day-to-day operations of the team, including ensuring service levels are maintained
• Evaluate and monitor processes or guidelines that do not meet the needs of our customers
• Identify opportunities for improvement and implement suggestions to resolve needs, including internal processes and procedures, requirements, forms, workflow processes and other programs
• Collaborate with other teams and departments to review and update processes and procedures, including suggestions for training or other tools that improve daily processes
• Prepare, analyze and interpret reports and formulates conclusions
• Monitor and notify team of queue statuses and Key Performance Indicators
• Maintain staffing models by leveraging capacity to address service needs and keep direct Manager informed
• Complete other assigned projects and tasks by agreed upon due date
• Develop and coordinate/facilitate training, and provide ongoing coaching for new and existing team members.
• Train all new hires on processes and procedures and ensure they are being followed
• Create and manage department training material, as well as documentation of product variations and processes for handling special situations
• Develop and conduct and training sessions and workshops
• Though quality assurance and internal audits, identify opportunities for additional coaching and/or training
• Provide advanced and friendly support to peers and customers, conveying sensitivity and professionalism in all communications.
• Take escalated cases when they are presented, and be solution-driven in response
• Perform standard customer service duties to assist team in achieving service goals
• Advise team supervisor of potential concerns, training opportunities and trends as they are discovered, and make recommendations to resolve the concerns
• Authorize minor exceptions (i.e. overnighting or expediting) when needed to ensure exceptional customer service

Operations Team Lead

Accounts Payable

• The Accounts Payable Specialist performs a variety of disbursement activities to prepare and send payments to policyholders, vendors, and internal requestors.
• This position prepares and processes general ledger journal entries via multiple database interfaces.
• Perform daily interface of accounting and policy check data with required system following a sequence of steps to ensure all data transfers correctly.
• Identifies problems and takes appropriate action to resolve them timely.
• Prepare, record, and process manual disbursement requests for payment for assigned company ensuring data completeness and accuracy.
• Process cancel and stop payment check requests timely and accurately.
• Prepare, record, and process invoices and payment requests to generate checks/EFT’s for assigned company ensuring data completeness and accuracy.
• Provide excellent customer service and support for internal and external stakeholders.
• Review and route ACH and wire transfer requests as required.
• Interface the daily AP activity to the general ledger.
• Complete other assignments and special projects on an as needed basis.
• Assist in developing and updating procedures.
• Complete the outstanding check workflow.
• Responds to requests from internal and external customers for payment information.

Accounts Payable Specialist

Human Resources

• The Senior Human Resource Business Partner acts as a strategic liaison between HR and business leadership, aligning people strategies with organizational goals.
• This position develops partnerships across the organization to deliver value-added service to leaders and employees that reflects the business objectives of the organization.
• This position enhances productivity and performance by driving talent management, addressing complex employee relations issues, and coaching leaders and employees.
• Implement HR strategies and initiatives aligned with overall business objectives that directly support company growth.
• Assist in driving organizational change initiatives while ensuring alignment with NGL’s culture and business strategy.
• Analyze trends and metrics in partnership with the HR team to develop solutions, programs and policies.

Senior Scrum Master – Hybrid, In Office 10 days/Month

Operations Team Lead

Accounts Payable Specialist

Senior Human Resources Business Partner