Business Analyst

• Manage the day-to-day operational delivery of Identity and Access Management services
• Process end-to-end GMIN onboarding and GMID activation
• Handle GMID suspension and unsuspension across employee types
• Execute offboarding identity steps including IT Store Ticket processing and deprovisioning of access
• Conduct identity analysis and research to resolve duplicates and data integrity issues
• Support Org Manager requests and administer DUNS change notifications
• Manage cases via ServiceNow, ensuring timely resolution
• Collaborate with Global Service Desk for escalated issues
• Maintain up-to-date knowledge of SOPs and contribute to continuous improvement

Identity Access Management Analyst

• Credit Evaluation: Evaluate SME loan applicants’ creditworthiness using financial statements, credit reports, and other relevant data.
• Risk Assessment: Assess borrower risk profiles by identifying key risks, mitigating factors, and overall financial strength.
• Due Diligence & Compliance: Conduct due diligence to ensure compliance with regulatory requirements, company policies, and credit standards.
• Cross-Functional Collaboration: Work with cross-functional teams to gather information and build a full understanding of borrowers’ businesses and financial positions.
• Credit Decisioning & Portfolio Monitoring: Prepare credit recommendations, maintain accurate loan records, monitor existing borrowers, and help improve underwriting processes and systems.

Risk Operations Analyst, Business Fresh Graduates

• Play a critical role in optimizing and maintaining Microsoft D365 Finance & Operations ERP system to enhance business operations.
• Identify, analyze, resolve, and document complex system-related problems with system users.
• Ensure the smooth and efficient functioning of the ERP system.
• Collaborate with stakeholders to gather and document business requirements.
• Analyze existing business processes and identify areas for improvement.

ERP Support & Optimization Business Analyst

• Assist on the design of a functional solution to a business requirements and/or problem
• Gather and analyze business and functional specifications.
• Proactively assess project issues and facilitate mitigation plan to ensure project success.
• Help development team on preparing the system configuration, master data setup and test data for testing of new features and bug fixes
• Responsible for testing through listed scenarios during project implementation
• Able to answer customer questions regarding the "how to" and questions around preparation for testing
• Will work close to the Lead BA and Developer to achieve development completion through round of testing and defect/bug fix.

Junior Business Analyst

• Own the end-to-end requirements lifecycle across Finance and Procurement initiatives — from stakeholder discovery and process analysis through to solution validation and adoption
• Lead current-state and future-state process analysis across P2P, O2C, Vendor Management and Procurement-to-Contract, independently identifying root causes of inefficiencies and recommending targeted improvements
• Drive requirements-gathering workshops and stakeholder sessions with Finance, Procurement, BPO and IT leads — challenging assumptions, resolving conflicting requirements and bringing clarity where there is ambiguity
• Produce and own high-quality BA artefacts — BRDs, functional specifications, process maps, use cases, user stories and gap analyses — that are precise enough for IT to build from and clear enough for business teams to sign off on
• Lead change initiatives end-to-end, including impact assessments, solution design input, UAT planning and execution, and ensuring full business readiness before go-live
• Provide process analysis, insights and reporting to support governance reviews, decision-making and continuous improvement discussions
• Develop and maintain SOPs, process maps, and RACIs while supporting ServiceNow workflow enhancements and change requests through the application of Finance and Procurement process expertise
• Engage stakeholders across Finance, Procurement, BPO and IT through workshops and governance forums, preparing materials and communication packs that ensure process changes are clearly understood across all groups

Senior Business Analyst – Finance, Procurement

• Responsible for holistically reviewing the customer experience-related data and metrics.
• Reviews, analyzes, and addresses data/feedback from vendor software platform, and any activity relating to potential fraud.
• Communicate any trends to management.
• Monitors vendor software platform responses from shareholders, reviews calls, and performs all actions necessary to resolve issues.
• Monitors software platform dashboard and ensures all survey results are reviewed to standard and in accordance with our timeliness goals.
• Assists with updating training materials.
• Identifies service issues, trends, performance concerns, training needs and system challenges.
• Provides phone/queue support as needed.

Business Process Analyst

• Collaborate with data engineers and solution architects to design and implement data pipelines using Azure Data Factory, Azure Data Lake Storage, and Azure Synapse Analytics.
• Validate that solutions meet defined requirements, data standards, and architectural guidelines.
• Create and update data flow diagrams to ensure clear visualization of data pipelines and data movement.
• Maintain data dictionaries, metadata repositories, and lineage documentation to support data governance and transparency.
• Conduct comprehensive requirements gathering and analysis for data focused initiatives, ensuring alignment with business and technical objectives.
• Translate business requirements into detailed functional and technical specifications to support scalable data pipeline development.
• Develop and maintain standardized documentation, including Business Requirements Documents (BRDs) and source-to-target mapping (STM) documents to support accurate data ingestion and transformation processes.

IT Business Analyst

• Provide Technical and Consultative assistance to Sales.
• Get an understanding of technical specifications on the client architecture.
• Participate in design sessions with clients and pitch compelling technical solutions, including vendor products from time to time.
• Assist in completion of Technology sections in RFI/RFP/RFQ as required.
• Partner with finance in providing guidance to build commercials/pricing during PreSales.
• Document and handover technical specifications for Post Sales implementation.
• Review SOW's with legal.
• Drives accountability in cross functional IT teams during solutioning.
• Up to date with Market on cloud practices, technology stack, products and services within the Contact center industry.
• Regularly communicate with stakeholders to provide status updates, share industry insights, and deliver ongoing value-add engagements.

Technology Solutions Analyst

• Develop strong customer relationships by providing exceptional technical and analytical support alongside high levels of customer service, utilising Phone, Email, Chat, and other appropriate mediums.
• Identify customers’ specific support and configuration requirements, set expectations, and resolve issues, delivering against your key performance indicators (KPIs).
• Ensure all cases are resolved or escalated to the respective stakeholder in a timely manner in accordance with company service level agreements (SLAs) and individual KPIs, prioritising your caseload appropriately.
• Ensure all customer (internal and external) issues are logged accurately in SiteMinder’s CRM tool (Salesforce).
• Actively participate in product enhancement and training sessions (F2F, virtual, or self-learning).
• Help develop and evolve our SiteMinder products and systems by providing innovative and comprehensive feedback.
• Test compatibility of new features with existing product features and systems, documenting observations and outcomes.
• Keep up to date with technical and feature developments by attending workshops, reviewing internal publications, and participating in F2F and virtual training sessions.
• Unlock the potential in our support process by identifying and taking ownership of improving our various methods and processes.

Customer Solutions Analyst – Spanish

• Join us as a Business Analyst to turn data into clear insights, coordinate supplier timelines, and support teams with organized, reliable, partner-focused analysis.

• Provide business insight through metrics, reporting, and variance analysis coming from in-depth analysis
• Prepares, develops and analyses daily, weekly, monthly reports and presentations on Key Performance Indicators and other key statistical data in a call center inbound/customer service programs
• Perform market analysis in supporting business decision making
• Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems
• Analyze and present relevant data in easy to understand format/dashboards or file automation to aid timely decision making, provide insightful discoveries and recommendations and optimize processes
• Detail oriented, independent, proactive and able to work under pressure to meet deadlines
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX

• Finalize Microsoft Dynamics NAV deployment in all group entities.
• Conduct training workshops and initial training for new joiners.
• Provide Level 2 support on ERP incidents.
• Write and update functional documentation on ERP.
• Perform settings in accordance with business requirements and group policies.
• Coordinate deployment and enhancement projects.

Business Analyst – ERP Referent

• Conduct business process analysis to identify improvement opportunities and optimize workflows
• Gather, document, and manage business and functional requirements
• Design and develop interactive dashboards and reports to support data-driven decisions
• Prepare and deliver business case presentations to stakeholders
• Translate complex data into clear insights for both technical and non-technical audiences
• Collaborate with cross-functional teams to implement analytics solutions and process enhancements

Business Analyst jobs in Philippines

See all jobs on JobTailor

Identity Access Management Analyst

Risk Operations Analyst, Business Fresh Graduates

ERP Support & Optimization Business Analyst

Junior Business Analyst

Senior Business Analyst – Finance, Procurement

Business Process Analyst

IT Business Analyst

Technology Solutions Analyst

Customer Solutions Analyst – Spanish

Business Analyst

Business Analyst

Business Analyst – ERP Referent

Business Analyst