Business Analyst

• Join us as a Business Analyst to turn data into clear insights, coordinate supplier timelines, and support teams with organized, reliable, partner-focused analysis.

• Provide business insight through metrics, reporting, and variance analysis coming from in-depth analysis
• Prepares, develops and analyses daily, weekly, monthly reports and presentations on Key Performance Indicators and other key statistical data in a call center inbound/customer service programs
• Perform market analysis in supporting business decision making
• Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems
• Analyze and present relevant data in easy to understand format/dashboards or file automation to aid timely decision making, provide insightful discoveries and recommendations and optimize processes
• Detail oriented, independent, proactive and able to work under pressure to meet deadlines
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX

• Finalize Microsoft Dynamics NAV deployment in all group entities.
• Conduct training workshops and initial training for new joiners.
• Provide Level 2 support on ERP incidents.
• Write and update functional documentation on ERP.
• Perform settings in accordance with business requirements and group policies.
• Coordinate deployment and enhancement projects.

Business Analyst – ERP Referent

• Conduct business process analysis to identify improvement opportunities and optimize workflows
• Gather, document, and manage business and functional requirements
• Design and develop interactive dashboards and reports to support data-driven decisions
• Prepare and deliver business case presentations to stakeholders
• Translate complex data into clear insights for both technical and non-technical audiences
• Collaborate with cross-functional teams to implement analytics solutions and process enhancements

• Lead stakeholder workshops and requirements-elicitation sessions
• Develop and maintain detailed documentation
• Perform current-state assessments, gap analyses and impact evaluations
• Proactively identify, track and escalate risks and impediments
• Drive stakeholder engagement and communication

Senior IT Business Analyst

• Lead data collection, cleansing and in-depth analysis related to pricing, sales and product & customer mix.
• Take ownership of developing and optimizing pricing and product & customer mix actions based on market insights and analysis
• Conduct research and analysis of competitor pricing and promotional activities to identify opportunities and threats
• Develop dashboard to monitor and report on the effectiveness of implemented strategies, providing actionable insights for continuous improvement
• Utilize data-driven models to support scenario planning
• Translate data and analysis into strategic conclusions and actionable recommendations, actively contribute to decision-making processes
• Collaborate closely with cross-functional teams, including Marketing, Sales, CP&A and Finance, to ensure alignment and implementation of RGM strategies
• Prepare and deliver clear and concise presentations and reports to communicate findings and recommendations to cross-functional teams and senior management

Revenue Growth Management Analyst

• Map and document end-to-end delivery processes (last-mile, card/document delivery, courier management, exception flows)
• Translate operational and business requirements into structured product specifications: user stories, process flows, acceptance criteria
• Work closely with product managers, tech leads, and operations to ensure requirements are complete, unambiguous, and implementable
• Maintain and update process documentation as the platform evolves
• Support UAT: prepare test cases, validate that built features match defined requirements
• Identify process gaps and inefficiencies; propose structured improvements
• Assist in regulatory and compliance documentation where delivery operations intersect with BSP requirements

• Provide tier 1 and tier 2 technical support to clients via Zendesk, our ticketing system, within pre-defined SLAs and handling times.
• Investigate, troubleshoot, and fix complex technical issues and escalate to appropriate internal teams when necessary.
• Maintain clear documentation and communication with internal teams throughout the support lifecycle, and approach each interaction with a customer-obsessed mindset.
• Collaborate with the Solutions team to relay user feedback, identify recurring issues, run audits, and contribute to product improvements.
• Maintain and update internal knowledge base articles, FAQs, and user guides to enhance self-service support options and reduce incoming ticket volume.
• Run Quality Assurance check on our Support AI Chatbot and provide ongoing coaching to ensure proper responses for issue resolution.

Product Solutions Analyst – B2C

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Operations Business Analyst

• Prepare and deliver monthly management accounts, variance analysis, and financial reports across multiple entities and currencies.
• Conduct budgeting, forecasting, and financial modelling to support operational and strategic decision-making.
• Maintain and reconcile general ledger accounts, balance sheet items, and intercompany transactions.
• Support month-end and year-end close processes in coordination with the Financial Controller.
• Analyze financial and operational data across accounting, finance, and HR systems to generate accurate reports and dashboards.
• Develop and maintain reporting tools and visualizations using Power BI, Excel, or similar platforms.
• Validate and reconcile data across systems to ensure accuracy, consistency, and reliability.
• Identify opportunities to improve data accessibility, reporting automation, and financial visibility across the group.

Management Accountant, Finance Business Analyst

• Present status updates and report on potential issues and mitigation plans to leadership steering team.
• Gather and analyze business and functional specifications.
• Install, configure, and optimize SAP ShipERP add-on and solutions as per the design document with support from 3rd party provider.
• Design and undertake system testing and support User Acceptance Testing (UAT) paying attention to versioning and transition from development and test to production phases.
• Manage the set-up and implementation of the ShipERP Solution in SAP system.
• Ensure the successful delivery of project to plan and within budget, while ensuring that the deliverables meet the underlying business case.
• Lead project team and workstreams from Initiation through Go-live.
• Liaise and be one of the primary Point of Contact with SAP customer.
• Proactively assess project issues and facilitate mitigation plan to ensure project success.

• Gather, analyze, and document business requirements from U.S. stakeholders and internal KBS teams.
• Translate business needs into clear functional and/or technical specifications.
• Create user stories, acceptance criteria, and process documentation to support development and QA.
• Validate outputs against requirements and support UAT cycles to ensure solutions meet business needs.
• Coordinate and manage a small portfolio of projects, ensuring milestones are met and stakeholders are informed.
• Maintain project plans, trackers, and dashboards in tools such as Monday.com, JIRA, or Azure DevOps (ADO).
• Document and communicate project updates, risks, and dependencies.
• Serve as a liaison between Client Services, Technology, and Operations, ensuring alignment on priorities and deliverables.
• Support process standardization, documentation, and continuous improvement across the service line.

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